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July 13, 2010
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1:38 am
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allegiancetweet:
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@glfceo is wifi available at the #globalscrm ? |
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1:39 am
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glfceo:
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is wifi available at the #globalscrm ? (via @allegiancetweet) - YES and 4G - bring your laptops! |
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1:43 am
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matt_perez:
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Don't forget, Global Social CRM is tomorrow at @TelePresence #globalscrm. Speakers: @briansolis @mjayliebs, @pgreenbe, etc (thx @glfceo!) |
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1:44 am
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scorpfromhell:
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RT @matt_perez: Don't forget, Global Social CRM is tomorrow at @TelePresence #globalscrm. Speakers: @briansolis @mjayliebs, @pgreenbe, etc (thx @glfceo!) |
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3:35 am
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katykeim:
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RT @glfceo: sayHi 2 SC #globalscrm panelists&masters @ekolsky @LaSandraBrill @Katykeim @briansolis @Kirasw @DrNatalie http://bit.ly/cD0TAz |
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4:32 am
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glfceo:
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hi @jesus_hoyos are you going to live blog #globalscrm on googlewave? |
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5:17 am
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drnatalie:
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Watch live video stream: http://www.justin.tv/richreader#r=11CM164~&s=li or join WebEx http://bit.ly/dqHv65 #GlobalSCRM worldwide event |
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5:58 am
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Kirasw:
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RT @glfceo: sayHi 2 SC #globalscrm panelists&masters @ekolsky @LaSandraBrill @Katykeim @briansolis @Kirasw @DrNatalie http://bit.ly/cD0TAz |
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12:06 pm
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mich8elwu:
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RT @glfceo: sayHi 2 SC #globalscrm panelists&masters @ekolsky @LaSandraBrill @Katykeim @briansolis @Kirasw @DrNatalie http://bit.ly/cD0TAz |
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12:12 pm
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jenn_hughes:
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Global Social CRM meet-up via #telepresence includes @kirasw. Sounds pretty cool! #globalscrm http://bit.ly/dqHv65 |
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1:46 pm
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juliebhunt:
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RT @drnatalie: Watch live video stream: http://www.justin.tv/richreader#r=11CM164~&s=li or join WebEx http://bit.ly/dqHv65 #GlobalSCRM worldwide event |
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2:48 pm
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Dan_Holden:
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Looking forward to the #globalscrm meeting today at Cisco Telepresence Suites |
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3:32 pm
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PlacesCA:
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Looking forward to the #globalscrm meeting today at Cisco Telepresence Suites http://schmap.it/Vkhb4y?a (via @Dan_Holden) |
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5:01 pm
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Marcio_Saito:
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#GlobalSCRM meetup event this afternoon 4PST. http://bit.ly/9gbibH |
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5:07 pm
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coffeebeantech:
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RT @Marcio_Saito: #GlobalSCRM meetup event this afternoon 4PST. http://bit.ly/9gbibH |
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6:15 pm
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wimrampen:
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"@DoubleuK @Arvid @dirktewinkel @tomasacker @aidankenny @RaynaNyc That means I will not be able to join http://bit.ly/cj6Oqi #globalscrm :( |
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7:51 pm
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Hy_ly:
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RT @Marcio_Saito: #GlobalSCRM meetup event this afternoon 4PST. http://bit.ly/9gbibH |
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7:54 pm
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jenntsang:
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Check out #globalscrm for who's who in social media. #asapca cisco Telepresence, webex #cisco today at 4pm cool |
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8:11 pm
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shashib:
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On my way to today's #globalscrm meetup - hope u will watch at 7 p.m EST http://bit.ly/9Xa6Lf (may not be the #worldcup still educational) |
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8:12 pm
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addedvalueth:
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RT @shashib: On my way to today's #globalscrm meetup - hope u will watch at 7 p.m EST http://bit.ly/9Xa6Lf (may not be the #worldcup still educational) |
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8:36 pm
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jenntsang:
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Definitely going to join #globalscrm meet up at 4pm PST. Can't wait for the business social media presentaion! |
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8:39 pm
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allegiancetweet:
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looking forward to the #globalscrm meetup today http://www.shashi.name/2010/07/global-social-crm-community-meet-up.html |
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9:55 pm
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GeoSocialMedia:
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At the #globalscrm now |
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10:07 pm
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drnatalie:
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RT @mjayliebs: Disappointed to say that I did not make it to NYC - weather delayed flights for 5 hours #globalscrm Dangit! we will miss U |
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10:09 pm
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LaSandraBrill:
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On my way to the #globalscrm event with @ekolsky @Katykeim @briansolis @Kirasw @DrNatalie http://bit.ly/cD0TAz |
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10:15 pm
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comcastcares:
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I am in NY for it! Join us RT @shashib: On my way to today's #globalscrm meetup - hope u will watch at 7 p.m EST http://bit.ly/9Xa6Lf |
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10:18 pm
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jenntsang:
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Can't wait for #globalscrm event!!! |
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10:18 pm
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ChaseMcMichael:
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Here @ #globalscrm worlds first starting soon @infinigraph |
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10:21 pm
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alyce:
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Have fun in NY Frank - @LithiumTech @katykeim joining in Santa Clara! RT @comcastcares: I am in NY for it! #globalscrm http://bit.ly/9Xa6Lf |
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10:22 pm
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ekolsky:
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OK - i am in the Santa Clara location, ready to start -- just 42 minutes from now -- #GlobalSCRM http://bit.ly/9Xa6Lf |
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10:24 pm
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shashib:
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RT @comcastcares: I am in NY for it! Join us RT @shashib: On my way to today's #globalscrm meetup - hope u will watch at 7 p.m EST http://bit.ly/9Xa6Lf |
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10:24 pm
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jberkowitz:
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RT @ekolsky OK - i am in the Santa Clara location, ready to start -- just 42 minutes from now -- #GlobalSCRM http://bit.ly/9Xa6Lf |
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10:28 pm
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alyce:
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We'll be warching, have fun! RT @ekolsky: OK - in Santa Clara ready to start -- just 42 minutes from now -- #GlobalSCRM http://bit.ly/9Xa6Lf |
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10:31 pm
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Adirana:
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This is amazing I am feeling like in a James bond movie #cisco #globalscrm |
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10:31 pm
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GeoSocialMedia:
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This is amazing I am feeling like in a James bond movie #cisco #globalscrm |
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10:33 pm
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prem_k:
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RT @ekolsky i am in the Santa Clara location, ready to start #GlobalSCRM http://bit.ly/9Xa6Lf << don't fidget and you'll look stunning ;) |
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10:38 pm
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mortensax:
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Signing in from Copenhagen, Denmark #globalscrm |
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10:38 pm
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katykeim:
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Telepresence site is cool and we are getting ready to roll... #globalscrm |
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10:41 pm
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jenntsang:
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@LaSandraBrill good luck today. Look forward to seeing you at #globalscrm |
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10:42 pm
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Kirasw:
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Me too! Excited for this event. @LaSandraBrill @ekolsky @Katykeim @briansolis @DrNatalie #globalscrm |
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10:44 pm
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ChaseMcMichael:
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To all #GlobalSCRM http://bit.ly/cRajeH INTEGRATING EMAIL MARKETING & SOCIAL MEDIA event see @BrianSolis @KristinHersant @ChaseMcMichal many |
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10:46 pm
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chrisabutler:
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Hmmm #GlobalSCRM at midnight UK time? Thanks guys :) or is Global just a town in the USA? #scrm |
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10:51 pm
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mortensax:
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@chrisabutler past midnight here in Denmark. Global is only a question of coffee and more coffee. #globalscrm |
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10:55 pm
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shashib:
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few minutes more for #globalscrm meetup - hope u will watch at 7 p.m EST http://bit.ly/9Xa6Lf |
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10:55 pm
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ekolsky:
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#GlobalSCRM please send questions and comments via Twitter at this hashtag - starting in 5 minutes |
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10:56 pm
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ekolsky:
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RT @chrisabutler: Hmmm #GlobalSCRM at midnight UK time? Thanks guys :) or is Global just a town in the USA? #scrm |
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10:57 pm
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bsak:
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Attending #globalscrm @TelePresence location in SC from Italy at 01:00 am. Looking forward to watch @glfceo @briansolis @drnatalie @ekolsky. |
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10:58 pm
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JamesColgan:
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Settling in for the inaugural Global Social CRM Meetup! #globalscrm #SCRM |
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10:58 pm
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repackaged:
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#globalscrm Hi all, waiting in Boston for GlobalCRM to begin http://fr.justin.tv/richreader |
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10:58 pm
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ekolsky:
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#GlobalSCRM yes, we are a global US Presence -- but the event will be replayed in Europe at a more "normal" time - details at the end |
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10:58 pm
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JamesColgan:
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@chrisabutler Don't be bitter Chris. You weren't doing anything anyway ;-) #globalscrm |
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10:59 pm
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nitinbadjatia:
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At the #globalscrm event (@ Cisco WebEx HQ) http://4sq.com/aa5EHk |
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10:59 pm
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alyce:
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Anyone there in person taking twitpics? Pls tweet! #globalscrm |
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10:59 pm
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drnatalie:
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RT @bsak: Attending #globalscrm @TelePresence SC Italy at 01AM Looking 4ward 2@glfceo @briansolis @drnatalie @ekolsky | what passion! 1 AM! |
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10:59 pm
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drnatalie:
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RT @repackaged: #globalscrm Hi all, waiting in Boston for GlobalCRM to begin http://fr.justin.tv/richreader | hi Boston- San Jose here! |
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11:00 pm
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mjayliebs:
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NY was confused and thought it was #globalwarm, hence the lousy weather preventing me from attending #weather #globalscrm |
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11:00 pm
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alyce:
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RT @ekolsky: #GlobalSCRM please send questions and comments via Twitter at this hashtag - starting in 5 minutes |
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11:01 pm
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katykeim:
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ready, dial, go! #globalscrm |
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11:01 pm
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drnatalie:
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@ekolsky: #GlobalSCRM is dialing... can you hear us now? |
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11:02 pm
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nitinbadjatia:
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#globalscrm Santa Clara dialed in and connected via Teleprescence |
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11:02 pm
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repackaged:
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@drnatalie no I can't. still waiting for http://bit.ly/9cF4Gy to start, normal? #globalscrm |
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11:03 pm
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bcahill:
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RT @ekolsky: #GlobalSCRM and, even better, next event is going to go at a better time - 7 AM US-PST, 16 CET |
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11:03 pm
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JamesColgan:
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@repackaged Not sure if it's normal or not technically....but I'd be amazed if this started on time ;-) #globalscrm |
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11:04 pm
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ekolsky:
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#GlobalSCRM technology.... figures :) |
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11:04 pm
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LaSandraBrill:
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NY, DC, & Santa Clara at the #globalscrm via #Cisco TelePresence http://tweetphoto.com/32523911 |
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11:05 pm
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katykeim:
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Santa Clara, New York, DC --welcome #globalscrm |
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11:05 pm
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andrewmueller:
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The #globalscrm telepresence event is starting |
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11:05 pm
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trmcdougall:
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how do i watch the live stream of #globalscrm ? |
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11:05 pm
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bsak:
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@drnatalie Thanks, it's the 1st Global SCRM Meetup. It's definitely worth! #globalscrm |
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11:06 pm
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nitinbadjatia:
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#globalscrm from Santa Clara http://yfrog.com/iyg2auj |
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11:06 pm
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shashib:
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@trmcdougall watch on Justin http://www.justin.tv/richreader details http://bit.ly/9Xa6Lf #globalscrm |
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11:07 pm
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drnatalie:
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RT @bsak: @drnatalie Thanks, it's the 1st Global SCRM Meetup. It's definitely worth! #globalscrm | I hope we live up 2 your expectations! |
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11:07 pm
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JamesColgan:
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@trmcdougall here you go...but it's not working yet #globalscrm http://ht.ly/2b3Ng |
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11:08 pm
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andrewmueller:
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This is what Telepresence looks like #globalscrm http://twitpic.com/251ruj |
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11:08 pm
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trmcdougall:
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Okay. Cheers. RT @JamesColgan: @trmcdougall here you go...but it's not working yet #globalscrm http://ht.ly/2b3Ng |
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11:08 pm
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drnatalie:
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RT @trmcdougall: how do i watch the live stream of #globalscrm ? Here U go! http://www.justin.tv/richreader#r=11CM164~&s=li |
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11:09 pm
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shashib:
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keynote http://www.youtube.com/watch?v=InWbVHF5fQA #globalscrm |
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11:09 pm
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shashib:
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new science and a older art social crm #globalscrm |
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11:09 pm
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briansolis:
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RT @drnatalie: join via WebEx http://bit.ly/dqHv65 #globalSCRM NOW! |
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11:09 pm
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NahumG:
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RT @shashib: keynote http://www.youtube.com/watch?v=InWbVHF5fQA #globalscrm |
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11:09 pm
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NahumG:
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RT @briansolis: Live from the #globalscrm event via Cisco Telepresence http://twitpic.com/251s4u |
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11:09 pm
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katykeim:
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it's an older art but a new science with social crm #globalscrm |
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11:10 pm
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nitinbadjatia:
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RT @shashib: keynote http://www.youtube.com/watch?v=InWbVHF5fQA #globalscrm |
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11:10 pm
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shashib:
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RT @drnatalie: join via WebEx http://bit.ly/dqHv65 #globalSCRM NOW! |
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11:10 pm
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shashib:
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RT @briansolis: Live from the #globalscrm event via Cisco Telepresence http://twitpic.com/251s4u |
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11:10 pm
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comcastcares:
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View from the NY studio for #globalscrm http://yfrog.com/jdlmijj |
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11:10 pm
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drnatalie:
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@comcastcares are u tweeting? #globalSCRM |
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11:10 pm
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KnowledgeBishop:
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RT @drnatalie: join via WebEx http://bit.ly/dqHv65 #globalSCRM NOW! |
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11:11 pm
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Kirasw:
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Three key issues: Engage, Measure and Drive Advocacy via Paul Greenberg #globalscrm |
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11:11 pm
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PaulWittenberg:
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#globalscrm very cool Telepresence at Cisco in Santa Clara |
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11:11 pm
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drnatalie:
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funny watching the room and our telepresence peps in other cities- all tweeting while we telepresence #globalSCRM |
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11:12 pm
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shashib:
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karmaloop gets a shout out at #globalscrm keynote |
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11:12 pm
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drnatalie:
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RT @comcastcares: View from the NY studio for #globalscrm http://yfrog.com/jdlmijj | Yo New York! |
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11:12 pm
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LaSandraBrill:
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Nice! RT @comcastcares: View from the NY studio for #globalscrm http://yfrog.com/jdlmijj |
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11:12 pm
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shashib:
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reward not only buying behavior but also engagement behavior #globalscrm |
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11:12 pm
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prem_k:
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RT @comcastcares: View from the NY studio for #globalscrm http://yfrog.com/jdlmijj |
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11:12 pm
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LaSandraBrill:
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RT @katykeim: it's an older art but a new science with social crm #globalscrm |
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11:12 pm
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glfceo:
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#globalscrm listening 2 @pgreenbe - keynote all of us via YouTube/Telepresence/WebEx ! nextgen mtgs! |
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11:12 pm
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drnatalie:
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RT @prem_k: @drnatalie justin.tv hasnt started streaming, webex wont let us login (no password) #globalscrm |thx 4 letting us know! |
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11:13 pm
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shashib:
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guilty here @drnatalie all tweeting while we telepresence #globalSCRM |
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11:13 pm
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drnatalie:
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RT @katykeim: it's an older art but a new science with social crm #globalscrm |
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11:13 pm
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gagan_s:
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RT @shashib: keynote http://www.youtube.com/watch?v=InWbVHF5fQA #globalscrm |
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11:14 pm
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LaSandraBrill:
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RT @gagan_s: RT @shashib: keynote http://www.youtube.com/watch?v=InWbVHF5fQA #globalscrm |
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11:14 pm
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drnatalie:
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RT @andrewmueller: This is what Telepresence looks like #globalscrm http://twitpic.com/251ruj |
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11:14 pm
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shashib:
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YouTube - Global Social CRM meetup Keynote by Paul Greenberg http://bit.ly/d4aVJL #globalSCRM |
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11:14 pm
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JamesColgan:
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signed into the webex, but don't see any slides #globalscrm |
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11:14 pm
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CiscoEvents:
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Love the use of #Cisco #TelePresence! RT @comcastcares: View from the NY studio for #globalscrm http://yfrog.com/jdlmijj |
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11:14 pm
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drnatalie:
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RT @JamesColgan: signed into the webex, but don't see any slides #globalscrm | slides - did U get into Webex? |
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11:15 pm
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CRMStrategies:
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RT @shashib: keynote http://www.youtube.com/watch?v=InWbVHF5fQA #globalscrm #scrm |
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11:15 pm
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katykeim:
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It's a wonder why we would every travel again, #telepresence is just that good. #globalscrm |
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11:15 pm
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Kirasw:
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RT @comcastcares: View from the NY studio for #globalscrm http://yfrog.com/jdlmijj |
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11:15 pm
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shashib:
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15% of rev for Karmaloop came from social engagement rewards #globalSCRM |
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11:15 pm
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mortensax:
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Still waiting patiently for action on http://www.justin.tv/richreader #globalscrm |
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11:15 pm
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glfceo:
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in case u are not connected @pgreenbe video is here http://is.gd/dqVNh #globalscrm |
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11:15 pm
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drnatalie:
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RT @katykeim: hundreds of thousands of people are social customers but billions are affected, @pgreenbe #globalscrm |
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11:15 pm
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drnatalie:
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RT @CRMStrategies: RT @shashib: keynote http://www.youtube.com/watch?v=InWbVHF5fQA #globalscrm #scrm |
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11:15 pm
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shashib:
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think of a advocacy rewards program in addition to your customer rewards program #globalSCRM |
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11:16 pm
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CRMStrategies:
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@drnatalie @glfceo Unable to get into WebEx and Justin.tv not streaming #scrm #globalscrm |
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11:16 pm
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mommadona:
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RT @briansolis: Live from the #globalscrm event via Cisco Telepresence http://twitpic.com/251s4u |
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11:16 pm
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briansolis:
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Paul Greenberg @pgreenbe kicks off the #globalscrm summit |
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11:16 pm
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matt_perez:
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Very interesting setup, with three locations throughout the US and it really feels like we're together. #globalscrm http://moby.to/vdwck4 |
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11:16 pm
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JamesColgan:
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win to the nth power! #globalscrm |
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11:16 pm
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drnatalie:
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RT @mortensax: Still waiting patiently for action on http://www.justin.tv/richreader #globalscrm | we'll try our best |
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11:17 pm
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AdvantisComm:
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RT @shashib: think of a advocacy rewards program in addition to your customer rewards program #globalSCRM |
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11:18 pm
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nitinbadjatia:
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#globalscrm @ekolsky introducing everyone on the screen |
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11:19 pm
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lsjorslev:
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@mortensax have you received a password for WebEx? I just tried to register, but no response yet. #globalscrm |
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11:19 pm
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jacobm:
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listening to @comcastcares and @ekolsky talking about social crm #globalscrm |
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11:19 pm
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tob2323:
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@drnatalie thanks for the live stream! #globalscrm |
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11:19 pm
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glfceo:
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#globalscrm livestream is coming back soon #scrm |
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11:19 pm
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chrisabutler:
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RT @JamesColgan: @chrisabutler Don't be bitter Chris. You weren't doing anything anyway ;-) #globalscrm | other than going to bed! |
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11:19 pm
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drnatalie:
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RT @JamesColgan: @drnatalie Yep - I'm into the webex and dialed into the call #scrm | good 2 know #globalSCRM |
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11:20 pm
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JamesColgan:
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#scrm = butterfly effect + network effect ?? #globalSCRM |
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11:20 pm
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katykeim:
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At Comcast we are known for service, but not the type of service we want to be known for. Comcast cares. #globalscrm |
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11:20 pm
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Kirasw:
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"we've been know for service but not the kind we want to be known for." via @comcastcares #globalscrm |
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11:20 pm
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drnatalie:
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RT @tob2323: @drnatalie thanks for the live stream! #globalscrm | our pleasure! |
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11:20 pm
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ekolsky:
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@chrisabutler we appreciate you staying up late - i will give you a note for tomorrow saying you were doing community work :) #GlobalSCRM |
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11:20 pm
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matt_perez:
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At @comcastcare introducing himself #globalscrm |
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11:21 pm
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eladm:
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The sound system in the cisco telepresence is active. Video is focused on the speaker when they speak up. Nice #GlobalSCRM |
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11:21 pm
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alyce:
|
RT @shashib: think of a advocacy rewards program in addition to your customer rewards program #globalSCRM |
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11:21 pm
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chevypham:
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@CRMStrategies @drnatalie @glfceo call 866.432.9903 enter 203 140 732 to join the telepresence #globalscrm |
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11:22 pm
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JamesColgan:
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@chrisabutler sleep's over rated, you know that ;-) Let me know when you're having a #globalscrm meetup in the UK! |
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11:22 pm
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katykeim:
|
People are trying to figure out where to place their bets on SocialCRM --Cognizant #globalscrm |
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11:22 pm
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chrisabutler:
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RT @ekolsky: @chrisabutler we appreciate you staying up late #GlobalSCRM ...sorry, way past my bedtime! Goodnight all! |
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11:22 pm
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drnatalie:
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RT @ekolsky: @chrisabutler we appreciate U staying up late -will give U a note saying U were doing community wk #GlobalSCRM | ha ha |
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11:22 pm
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katykeim:
|
To ignore what's happening on the social web is at your own peril....#globalscrm |
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11:23 pm
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chrisabutler:
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RT @JamesColgan: @chrisabutler Let me know when you're having a #globalscrm meetup in the UK! | How does mid August sound? |
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11:23 pm
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eladm:
|
Here it how it looks like #GlobalSCRM http://yfrog.com/euwayfj |
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11:24 pm
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drnatalie:
|
RT @ChevyPham: @CRMStrategies @drnatalie @glfceo call 866.432.9903 enter 203 140 732 -to join telepresence #globalscrm | come on & join us |
|
11:24 pm
|
glfceo:
|
#globalscrm justin.tv is UP! #scrm |
|
11:24 pm
|
JamesColgan:
|
@chrisabutler Sounds good to me! Just don't make it too early in the day ;-) #globalscrm |
|
11:24 pm
|
chevypham:
|
#globalSCRM health social network starting with community and not technology |
|
11:24 pm
|
katykeim:
|
Health and social networks--government issues are starting with communities not with technology #globalscrm |
|
11:24 pm
|
eladm:
|
RT @drnatalie: RT @ekolsky: @chrisabutler we appreciate U staying up late -will give U a note saying U were doing community wk #GlobalSCRM | ha ha |
|
11:25 pm
|
LaSandraBrill:
|
RT @katykeim: Health and social networks--government issues are starting with communities not with technology #globalscrm |
|
11:26 pm
|
jenntsang:
|
RT @katykeim: Health and social networks--government issues are starting with communities not with technology #globalscrm |
|
11:26 pm
|
drnatalie:
|
@munishghandi - we R studying how some co R NOT starting w/ Technology - instead the COMMUNITY. must B music to @lylefong ears #GlobalSCRM |
|
11:26 pm
|
drnatalie:
|
RT @matt_perez: A better shot, with everybody now #globalscrm http://moby.to/ipra1x |
|
11:26 pm
|
glfceo:
|
RT @nitinbadjatia: #globalscrm Washington DC in the screen #Telepresence http://yfrog.com/08cklij |
|
11:26 pm
|
claudrago:
|
RT @glfceo: #globalscrm justin.tv is UP! #scrm |
|
11:27 pm
|
chrisabutler:
|
Very happy to work on a #GlobalSCRM for UK but may need some pointers from organisers of this one. |
|
11:27 pm
|
jenntsang:
|
RT @glfceo: #globalscrm justin.tv is UP! #scrm |
|
11:27 pm
|
katykeim:
|
Social media tools can't be isolated. The day will come when we can talk to a customer through any channel #globalscrm |
|
11:28 pm
|
drnatalie:
|
RT @themaria: @drnatalie @glfceo livestream isn't working and I can't get into webex? :( | did U get in? #globalSCRM |
|
11:28 pm
|
JamesColgan:
|
Customer retention is the cheapest form of Customer Acquisition! #globalscrm #scrm |
|
11:28 pm
|
shashib:
|
RT @jenntsang: RT @glfceo: #globalscrm justin.tv is UP! #scrm |
|
11:28 pm
|
CRMStrategies:
|
Ok, I'm watching the justin.tv stream on mute, listening on the phone with WebEx running in the background #scrm #globalscrm |
|
11:28 pm
|
ekolsky:
|
#GlobalSCRM next Global SCRM Meetup will be at an UK friendly time - promise! :) |
|
11:28 pm
|
ekolsky:
|
RT @CRMStrategies: Ok, I'm watching the justin.tv stream on mute, listening on the phone with WebEx running in the background #scrm #globalscrm |
|
11:29 pm
|
michael_nurse:
|
RT @JamesColgan: Customer retention is the cheapest form of Customer Acquisition! #globalscrm #scrm |
|
11:29 pm
|
chevypham:
|
#globalSCRM ray wang: how do u re-influence the customer? |
|
11:29 pm
|
glfceo:
|
#globalscrm @shashib is on stage! netsol is trying new tools for cust monitoring across all channels |
|
11:29 pm
|
JamesColgan:
|
RT @claudrago: RT @glfceo: #globalscrm justin.tv is UP! #scrm | fantastic! Working nicely |
|
11:29 pm
|
katykeim:
|
@rwang0 says his first memory as a child was being on a plane and nothing has changed since : ) #GlobalSCRM |
|
11:29 pm
|
CRMStrategies:
|
@drnatalie In - thx. #scrm #globalscrm |
|
11:29 pm
|
shashib:
|
RT @JamesColgan: Customer retention is the cheapest form of Customer Acquisition! #globalscrm #scrm |
|
11:29 pm
|
jenntsang:
|
RT @glfceo: #globalscrm @shashib is on stage! netsol is trying new tools for cust monitoring across all channels |
|
11:30 pm
|
Kirasw:
|
Yeah! RT @claudrago: RT @glfceo: #globalscrm justin.tv is UP! #scrm |
|
11:30 pm
|
themaria:
|
uh-oh conversation inevitably goes to airlines #globalscrm |
|
11:30 pm
|
jenntsang:
|
RT @michael_nurse: RT @JamesColgan: Customer retention is the cheapest form of Customer Acquisition! #globalscrm #scrm |
|
11:30 pm
|
storyspinner:
|
RT @JamesColgan: Customer retention is the cheapest form of Customer Acquisition! #globalscrm #scrm |
|
11:30 pm
|
themaria:
|
@drnatalie @glfceo livestream is back up! Thanks! #globalscrm |
|
11:31 pm
|
JamesColgan:
|
#SCRM is the way back to a government of the people, by the people, and for the people! #globalscrm |
|
11:31 pm
|
mjtwit:
|
RT @Katykeim RT @Kirasw: "I start with communities not technologies" - MeiLi preaching to my choir. #globalscrm | I'll join U in that song! |
|
11:31 pm
|
ekolsky:
|
#GlobalSCRM btw, please submit candidates for the next roundtable - global presence it desired -- we want global voices! |
|
11:32 pm
|
drnatalie:
|
@kiraw says she is doing the hard work- digging in the customer data so #customerservice can see what is happening! LOVE HER! #globalSCRM |
|
11:32 pm
|
ForceBrain:
|
just released LoudCloud, the better way to build an online social community on Force.com. #globalscrm #salesforce #crm |
|
11:32 pm
|
shashib:
|
RT @ekolsky: #GlobalSCRM btw, please submit candidates for the next roundtable - global presence it desired -- we want global voices! |
|
11:32 pm
|
allegiancetweet:
|
RT @briansolis Paul Greenberg @pgreenbe kicks off the #globalscrm summit #engage |
|
11:32 pm
|
CRMStrategies:
|
RT @ekolsky: #GlobalSCRM btw, please submit candidates for the next roundtable - global presence it desired -- we want global voices! #scrm |
|
11:32 pm
|
Alysson:
|
RT @storyspinner: RT @JamesColgan: Customer retention is the cheapest form of Customer Acquisition! #globalscrm #scrm |
|
11:32 pm
|
chevypham:
|
#globalSCRM @katykeim says: human dynamics changing so org need to change how to interact with customer |
|
11:33 pm
|
erinkoro:
|
watching VineBuzz on Justin.tv http://bit.ly/9NboHJ - @pgreenbe @katykeim @rwang @ekolsky #globalSCRM |
|
11:33 pm
|
alyce:
|
RT @katykeim: Social media tools can't be isolated. The day will come when we can talk to a customer through any channel #globalscrm |
|
11:33 pm
|
prem_k:
|
RT @ekolsky: #GlobalSCRM btw, please submit candidates for the next roundtable - global presence it desired -- we want global voices! |
|
11:34 pm
|
jenntsang:
|
So true! RT @repackaged: How to RE-engage with customers? It's about RE-gaining trust with customer says @rwang0 #globalscrm |
|
11:34 pm
|
ekolsky:
|
#GlobalSCRM cool, it is never a popular event until we get a hashtag hijacker! we made it big! |
|
11:34 pm
|
chrisabutler:
|
RT @shashib: RT @ekolsky: #GlobalSCRM .... - global presence it desired -- we want global voices! |YES not Global like the World Series :) |
|
11:34 pm
|
themaria:
|
.@Katykeim says everything is changing - not just how u integrate systems and establish collaboration, but also HOW you interact #globalscrm |
|
11:34 pm
|
briankling:
|
@ekolsky I nominate Mr. Wim Rampen for next time! #globalscrm |
|
11:35 pm
|
SameerPatel:
|
RT @ekolsky: #GlobalSCRM btw, please submit candidates for the next roundtable - global presence it desired -- we want global voices! |
|
11:35 pm
|
prem_k:
|
hi Nat! @drnatalie #globalscrm |
|
11:35 pm
|
ekolsky:
|
@briankling #GlobalSCRM thanks, in the list -- any more nominations? |
|
11:35 pm
|
alyce:
|
wow RT @katykeim: 5 women on the Fortune top 100 people in tech, 5 around this table. Delighted to be in your companies, ladies. #globalscrm |
|
11:35 pm
|
katykeim:
|
Weber Shandwick creating a comprehensive audit and advisory strategy for clients @DrNatalie #globalscrm |
|
11:36 pm
|
comcastcares:
|
RT @drnatalie: @kiraw says she is doing the hard work- digging in the customer data so #customerservice can see what is happening! LOVE HER! #globalSCRM |
|
11:36 pm
|
themaria:
|
Hello @ekolsky @drnatalie @briansolis @glfceo @pgreenbe @rwang0 et al (waves) #globalscrm - I see you... |
|
11:36 pm
|
jacobm:
|
#globalscrm @ekolsky says that communities are the heart of scrm #scrm |
|
11:36 pm
|
prem_k:
|
@chrisabutler not debating that at all ... in fact want everybody to be aware of them ... caveat emptor! #globalscrm #scrm |
|
11:36 pm
|
tob2323:
|
great to see you @drnatalie! is justin.tv live chat visible to those attending? #globalscrm |
|
11:36 pm
|
Kirasw:
|
Thank you @drnatalie for the lovely shout-out! Too kind! #globalscrm |
|
11:36 pm
|
katykeim:
|
Communities are the core of socialCRM @ekolsky #globalscrm |
|
11:36 pm
|
chrisabutler:
|
RT @ekolsky: @briankling #GlobalSCRM thanks, in the list -- any more nominations? | Happy to contribute next time |
|
11:36 pm
|
Infosourcer:
|
RT @katykeim: Weber Shandwick creating a comprehensive audit and advisory strategy for clients @DrNatalie #globalscrm |
|
11:37 pm
|
jacobm:
|
i'd be curious to hear what people have to say about data ownership, same convo we had @ekolsky #globalscrm |
|
11:37 pm
|
erinkoro:
|
oOOHH @DrNatalie & @katykeim lookin' fab on Justin.tv http://bit.ly/9NboHJ #globalSCRM. |
|
11:37 pm
|
katykeim:
|
myFICO getting a shout out--a thought leadership community, 850,000 users--@lithiumtech! #globalscrm |
|
11:37 pm
|
repackaged:
|
@JamesColgan Finally made it ;-) #globalscrm |
|
11:38 pm
|
VineBuzz:
|
#GlobalSCRM livestreaming now at http://www.justin.tv/richreader |
|
11:38 pm
|
themaria:
|
First Q: is tech or culture more important. Both are imp, but they ARE sequential - need culture first b4 you buy tools #globalscrm |
|
11:38 pm
|
glfceo:
|
@themaria @pgreenbe @ekolsky @drnatalie @briansolis @rwang0 cool! can you see folks in NY as well? #globalscrm |
|
11:38 pm
|
nitinbadjatia:
|
@ekolsky we've got to get @prem_k on the next one! #globalscrm |
|
11:38 pm
|
katykeim:
|
my FICO is an example of a brand new social consciousness #globalscrm |
|
11:38 pm
|
ekolsky:
|
RT @VineBuzz: #GlobalSCRM livestreaming now at http://www.justin.tv/richreader |
|
11:38 pm
|
erinkoro:
|
RT @katykeim: myFICO getting a shout out--a thought leadership community, 850,000 users--@lithiumtech! #globalSCRM |
|
11:38 pm
|
JamesColgan:
|
RT @jacobm: i'd be curious to hear what people have to say about data ownership | how about channel ownership as well? #globalscrm |
|
11:39 pm
|
chevypham:
|
#globalSCRM - brand new kind of social consciousness - people helping each other out |
|
11:39 pm
|
shashib:
|
RT @katykeim: my FICO is an example of a brand new social consciousness #globalscrm |
|
11:39 pm
|
jesus_hoyos:
|
Listening to the #globalscrm livestream http://www.justin.tv/richreader #scrm |
|
11:39 pm
|
chrisabutler:
|
@ekolsky Yup - @johnfmoore - drag him kicking and screaming :) #globalscrm |
|
11:39 pm
|
mjtwit:
|
Communities are the core of #socialCRM @ekolsky #globalscrm /via @Katykeim |
|
11:40 pm
|
themaria:
|
Yes! -> RT @nitinbadjatia: @ekolsky we've got to get @prem_k on the next one! #globalscrm |
|
11:40 pm
|
katykeim:
|
500,000 members of Govaloop as Gen Y wants to participate in the government. #globalscrm |
|
11:40 pm
|
mjayliebs:
|
Community is an important part, but it is still external to the company, a firewall separates #globalscrm |
|
11:40 pm
|
drnatalie:
|
What's happening in govt with socialmedia http://bit.ly/Tjde3 #GLOBALSCRM - its changing how govt relates to people |
|
11:40 pm
|
jacobm:
|
RT @JamesColgan: RT @jacobm: i'd be curious to hear what people have to say about data ownership | channel ownership as well? #globalscrm |
|
11:40 pm
|
ForceBrain:
|
Comcast has 30,000 reps who take 1,000,000 calls everday! #globalscrm |
|
11:40 pm
|
chrisabutler:
|
RT @katykeim: Communities are the core of socialCRM @ekolsky #globalscrm | or do communities polarise to those who can be bothered to join? |
|
11:40 pm
|
mortensax:
|
Would love an international perspective on #scrm eg. language barriers and small userbase issue #globalscrm |
|
11:41 pm
|
katykeim:
|
Everyone who comes to a government community is a customer. You can't turn anyone away. Whoa, now that's pressure. #globalscrm |
|
11:41 pm
|
drnatalie:
|
RT @Kirasw: Thank you @drnatalie for the lovely shout-out! Too kind! #globalscrm | Thank U 4 teaching me! #GlobalSCRM |
|
11:41 pm
|
chevypham:
|
#globalSCRM - State Dept uses social media to get the word out; No ROI for the customers using govt services; |
|
11:42 pm
|
Adirana:
|
Ms town hall what is this? #globalscrm |
|
11:42 pm
|
jacobm:
|
RT @themaria: Gov2.0 -> Everyone coming thru the door is a customer. How do you measure ROI when there's no bottom line? #globalscrm |
|
11:42 pm
|
themaria:
|
What? did someone say M$ is giving away something for free? #globalscrm |
|
11:42 pm
|
Dan_Holden:
|
#globalscrm with social crm, everybody is a customer |
|
11:42 pm
|
keithprivette:
|
.@jacobm @ekolsky I would say stewardship=go to person or group, but more collaborative based on need data to solve/innovate #globalscrm |
|
11:42 pm
|
briankling:
|
@ekolsky Graham Hill comes to mind. Hoping next time for start in the morning PST - almost 2am here right now in Switzerland! #globalscrm |
|
11:42 pm
|
Kirasw:
|
GuvLoop mentioned by Alan Webber as key example of new way to engage with govts. #globalscrm |
|
11:42 pm
|
jacobm:
|
@ekolsky ask the panelists to all define or explain what they mean by social crm #globalscrm |
|
11:42 pm
|
JamesColgan:
|
RT @chrisabutler: Communities at the heart of #scrm | it's easier online to avoid "them" and hang out with only "us" #globalscrm |
|
11:43 pm
|
ekolsky:
|
#GlobalSCRM slowly warming up, chime in! good tweets are replayed for everyone to see! what says you? |
|
11:43 pm
|
glfceo:
|
hope @ekolsky gets NY folks on line :) #globalscrm |
|
11:43 pm
|
jenntsang:
|
RT @jacobm: Gov2.0 -> Everyone coming thru the door is a customer. How do you measure ROI when there's no bottom line? #globalscrm |
|
11:43 pm
|
ekolsky:
|
#GlobalSCRM @jacobm - not opening that can of worms... |
|
11:43 pm
|
jenntsang:
|
RT @chevypham: #globalSCRM - State Dept uses social media to get the word out; No ROI for the customers using govt services; |
|
11:43 pm
|
tob2323:
|
Microsoft Townhall free #scrm tool. Gotta check this out later tonight. #globalscrm |
|
11:43 pm
|
CRMStrategies:
|
Interesting convo around gov't use of communities and social tech #globalscrm #scrm |
|
11:43 pm
|
jenntsang:
|
RT @tob2323: People come back as result of positive, helpful experiences from source. #globalscrm |
|
11:44 pm
|
Dan_Holden:
|
#globalscrm is deep, rich engagement |
|
11:44 pm
|
jacobm:
|
@ekolsky haha but then we don't know if everyone is on the same page #globalscrm |
|
11:44 pm
|
JamesColgan:
|
This is brilliant! Lots of nice broad subjects to delve into #globalscrm | I can feel sub-panels/groups coming soon ;-) |
|
11:44 pm
|
chrisabutler:
|
@mortensax (2) We do have a large base in India however where English is 'standard' so no issue there #globalscrm |
|
11:44 pm
|
drnatalie:
|
communnity goes beyond online technology- its infrastructure 4 connectedness to change collective conscious of govt & business #globalSCRM |
|
11:44 pm
|
telepresence:
|
Live #GlobalSCRM event via #Cisco #TelePresence Suites - NY, Washington DC and Santa Clara http://www.justin.tv/richreader JOIN US! |
|
11:44 pm
|
themaria:
|
Do we NEED more def'ns? Need more case studies :) RT @jacobm: @ekolsky ask panelists 2 define / explain what they mean by scrm #globalscrm |
|
11:45 pm
|
theRab:
|
Listening to the #globalscrm livestream http://www.justin.tv/richreader #scrm #community |
|
11:45 pm
|
jacobm:
|
@ekolsky what about team structure or budgeting for social crm? #globalscrm |
|
11:45 pm
|
shashib:
|
china has very restricted media but they are exploring socialcrm #globalscrm @meilinfung |
|
11:45 pm
|
chevypham:
|
#globalSCRM community will be adhoc with the growing amt of mobile devices - will happen on-the-fly |
|
11:45 pm
|
chrisabutler:
|
Aorry folks, really must turn in now. Speak later #globalscrm |
|
11:45 pm
|
JamesColgan:
|
re twitter - just because it's free, doesn't mean it's not a product #globalscrm |
|
11:45 pm
|
theRab:
|
RT @themaria: Do we NEED more def'ns? Need more case studies :) RT @jacobm: @ekolsky ask panelists 2 define / explain what they mean by scrm #globalscrm |
|
11:45 pm
|
shashib:
|
great to be with @rwang0 @alanwebber @munishgandhi @meilinfung at #globalscrm |
|
11:45 pm
|
mjayliebs:
|
Yeah, the "Customer" is the center of Social CRM #globalscrm |
|
11:46 pm
|
katykeim:
|
The customer is the center of socialCRM, not the community @comcastcare #globalscrm |
|
11:46 pm
|
jesus_hoyos:
|
Sigan a #globalscrm temas de Social CRM.... |
|
11:46 pm
|
ekolsky:
|
#GlobalSCRM just to make it clear -- no definitions will be discussed! |
|
11:46 pm
|
jenntsang:
|
foursquare is a strong example of community. enhancing experience: device -> device. start w/communities for engagement #globalscrm |
|
11:46 pm
|
shashib:
|
Drop the c from socialcrm says @briansolis #globalscrm |
|
11:46 pm
|
chevypham:
|
#globalSCRM Brian Solis: there are influencers who will never be customers |
|
11:47 pm
|
mjayliebs:
|
Do not drop the "C" - disagree with that, drop the "M" first #globalscrm |
|
11:47 pm
|
katykeim:
|
Brian thinks this is bigger than the customer--he wants to drop the "C"--some of these people will never be customers. #globalscrm |
|
11:47 pm
|
tob2323:
|
Communities great piece of #scrm. Each area customized and part of total pie. Individuals w/their own agendas. #globalscrm |
|
11:47 pm
|
drnatalie:
|
@briansolis asks - because its not just bout customers - its about relationships should we change #SCRM to #SRM #globalSCRM |
|
11:47 pm
|
chevypham:
|
#globalSCRM Brian Solis: organizational culture need to change to embrace the people |
|
11:47 pm
|
CRMStrategies:
|
@briankling: Yes to Graham and Wim. 2 am? Impressive. #globalscrm cc @ekolsky |
|
11:47 pm
|
theRab:
|
@jacobm @ekolsky team org/budget is dependent on size, scope of cross-discipline implications. think about really big companies #globalscrm |
|
11:47 pm
|
mortensax:
|
@chrisabutler Chinese and English will drive the development, but being from Denmark makes the #scrm process difficult #globalscrm |
|
11:47 pm
|
repackaged:
|
@ekolsky Interrested in knowing the panel perspective on who (role), within an organization, should own a Social CRM initiative #globalscrm |
|
11:48 pm
|
Dan_Holden:
|
#globalscrm. Brian Solis: drop C out of social CRM |
|
11:48 pm
|
JamesColgan:
|
indeed! "customer" is not the right word all the time. Is there a more appropriate word? "Person", "Audience", "Human"? #globalscrm |
|
11:48 pm
|
eladm:
|
Scrm is not only customers, there r many other members of a social community. SCRM is bigger than the customer. #GlobalSCRM |
|
11:48 pm
|
socialmediafltr:
|
RT @drnatalie What's happening in govt with socialmedia http://bit.ly/Tjde3 #GLOBALSCRM - its changing how govt relates to people |
|
11:48 pm
|
comcastcares:
|
RT @drnatalie: @briansolis asks - because its not just bout customers - its about relationships should we change #SCRM to #SRM #globalSCRM |
|
11:48 pm
|
shashib:
|
watch community forming by looking at the most watched videos at youtube @meilinfung at #globalscrm |
|
11:48 pm
|
themaria:
|
Audio is borked - there are 2 locations talking over each other. pls make it stop #globalscrm |
|
11:48 pm
|
VineBuzz:
|
#GlobalSCRM @briansolis says we need to drop the letter 'C" from SCRM, as its' far beyond just the customer. |
|
11:48 pm
|
glfceo:
|
here we go again #scrm has too many letters @briansolis "c" needs to go #globalscrm #scrm ! |
|
11:49 pm
|
JamesColgan:
|
RT @Dan_Holden: #globalscrm. Brian Solis: drop C out of social CRM |
|
11:49 pm
|
chevypham:
|
#globalSCRM change the relationship, not the customer |
|
11:49 pm
|
jenntsang:
|
RT @tob2323: Communities great piece of #scrm. Each area customized and part of total pie. Individuals w/their own agendas. #globalscrm |
|
11:49 pm
|
tob2323:
|
Justin.tv chatters requesting placards in front of each speaker #globalscrm |
|
11:49 pm
|
alyce:
|
RT @glfceo: here we go again #scrm has too many letters @briansolis "c" needs to go #globalscrm #scrm ! |
|
11:50 pm
|
marciamarcia:
|
Finally! RT @nitinbadjatia Drop the c from socialcrm says @briansolis #globalscrm via @shashib |
|
11:50 pm
|
drnatalie:
|
So do we need to redefine social media with terms that don't just limit it to customers, constituents = stakeholders #globalSCRM |
|
11:50 pm
|
JamesColgan:
|
"Social Relationship Management" has a ring to it. #globalscrm |
|
11:50 pm
|
briansolis:
|
Pay attention to Doc Searls' work...VRM represents the future of sCRM #globalscrm |
|
11:50 pm
|
bikespoke:
|
RT @ekolsky: #GlobalSCRM not communities, the customer is the center of SCRM (Frank @ComcastCares) |
|
11:50 pm
|
ChaseMcMichael:
|
@briansolis said drop the c in #scrm #globalscrm need to engage in passion |
|
11:50 pm
|
jesus_hoyos:
|
Somos personas no clientes ... tema que se discute en el #globalscrm #scrm |
|
11:50 pm
|
claudrago:
|
RT @JamesColgan: indeed! "customer" is not the right word all the time. Is there a more appropriate word? "Person", "Audience", "Human"? #globalscrm |
|
11:50 pm
|
BeverlyMacy:
|
RT @drnatalie: So do we need to redefine social media with terms that don't just limit it to customers, constituents = stakeholders #globalSCRM |
|
11:51 pm
|
jenntsang:
|
Communities are all about speaking to what people are passionate about. #globalscrm : individual self selecting |
|
11:51 pm
|
jacobm:
|
@ekolsky @drnatalie @comcastcares @pgreenbe what about the offline component of social crm? #globalscrm why focus only online? |
|
11:51 pm
|
OutsideInThink:
|
RT @mjayliebs-Yeah, the "Customer" is the center of Social CRM #globalscrm http://bit.ly/bIudbF #OutsideInThink |
|
11:51 pm
|
OutsideInThink:
|
RT @jesus_hoyos-Sigan a #globalscrm temas de Social CRM.... http://bit.ly/cOR8XI #OutsideInThink |
|
11:51 pm
|
OutsideInThink:
|
RT @Dan_Holden-#globalscrm. Brian Solis: drop C out of social CRM http://bit.ly/9XqeOz #OutsideInThink |
|
11:52 pm
|
katykeim:
|
@comcastcares cracks us up with saying the M is the real problem. We aren't controlling anything. #globalscrm |
|
11:52 pm
|
michael_nurse:
|
@drnatalie ultimately, directly or indirectly... its ALL about the customer and creating value #globalSCRM |
|
11:52 pm
|
erinkoro:
|
companies aren't used to listening. they're used to telling. #globalSCRM #globalSCRM |
|
11:52 pm
|
tob2323:
|
Is lack of ROI jarring to corporate culture? Small biz better at working on the fly #inmyopinion. #globalscrm |
|
11:52 pm
|
JanetJoz:
|
Does sustaining passionate / engaged communities require that the community be shown how it impacts the business - good&bad? #globalscrm |
|
11:53 pm
|
OutsideInThink:
|
RT @briansolis-Pay attention to Doc Searls' work...VRM represents the future of sCRM #globalscrm http://bit.ly/bYrFxQ #OutsideInThink |
|
11:53 pm
|
OutsideInThink:
|
RT @jesus_hoyos-Somos personas no clientes ... tema que se discute en el #globalscrm #scrm http://bit.ly/cn7qnb #OutsideInThink |
|
11:53 pm
|
mjayliebs:
|
"I used to be an analyst recently" @drnatalie (quote the meeting thus far) #globalscrm |
|
11:53 pm
|
jesus_hoyos:
|
Comunidades son entidades offline y online - otros tema que se discute en el #globalscrm |
|
11:54 pm
|
jenntsang:
|
RT @JanetJoz: Does sustaining passionate / engaged communities require that the community be shown how it impacts the business #globalscrm |
|
11:54 pm
|
telepresence:
|
RT @JamesColgan: indeed! "customer" is not the right word all the time. Is there a more appropriate word? "Person", "Audience", "Human"? #globalscrm |
|
11:54 pm
|
AlanWebber:
|
Amazing collective wisdom on display on with #globalscrm http://twitpic.com/2523ra |
|
11:54 pm
|
prem_k:
|
IMHO, VRM is a compliment to #scrm, kinda yin yang #globalscrm |
|
11:54 pm
|
JamesColgan:
|
@themaria "customer" may never be an actual customer...but an influencer of a customer ;-) #globalscrm |
|
11:54 pm
|
mjayliebs:
|
The attributes, functions and getting things done are more important than the name #globalscrm |
|
11:55 pm
|
divedi:
|
RT @briansolis: Pay attention to Doc Searls' work...VRM represents the future of sCRM #globalscrm |
|
11:55 pm
|
mjayliebs:
|
RT @prem_k: IMHO, VRM is a compliment to #scrm, kinda yin yang | which is 'yin' ? #globalscrm |
|
11:55 pm
|
andrewmueller:
|
?@ekolsky: #GlobalSCRM just to make it clear -- no definitions will be discussed!? |
|
11:55 pm
|
CRMStrategies:
|
Need to move away from terms - focus on community and solutions #globalscrm #scrm |
|
11:55 pm
|
jenntsang:
|
RT @JamesColgan: @themaria "customer" may never be an actual customer...but an influencer of a customer ;-) #globalscrm |
|
11:56 pm
|
tob2323:
|
Love @drnatalie examples fo @andersoncooper to stay connected to help each other. Good for biz, show you care not just monetize. #globalscrm |
|
11:56 pm
|
themaria:
|
@JamesColgan exactly, which is why #scrm is not focused on customers (not the ones giving you cash money) #globalscrm |
|
11:56 pm
|
jenntsang:
|
Agreed RT @CRMStrategies: Need to move away from terms - focus on community and solutions #globalscrm #scrm |
|
11:56 pm
|
repackaged:
|
So true! RT @mjayliebs: The attributes, functions and getting things done are more important than the name #globalscrm |
|
11:56 pm
|
Adirana:
|
Ppl want to be connected @drnatalie very wise! #globalscrm |
|
11:56 pm
|
jesus_hoyos:
|
Greetings to @BrianSolis @ekolsky @drnatalie @rwang0 --- good #scrm content #globalscrm |
|
11:56 pm
|
telepresence:
|
RT @nitinbadjatia: #globalscrm Washington DC in the screen #Telepresence http://yfrog.com/08cklij |
|
11:57 pm
|
jesus_hoyos:
|
VRM - nuevo concepto en donde el consumidor maneja la relacion de vendedor - #globalscrm |
|
11:57 pm
|
mjayliebs:
|
@themaria what do you call the system that is focused on the people transacting with you, who do pay you money? #justaskin' #globalscrm |
|
11:57 pm
|
Kenji_O:
|
RT @Kirasw: Word. "customer is center of community." via @comcastcares #globalscrm |
|
11:57 pm
|
michael_nurse:
|
RT @Dan_Holden: #globalscrm. Brian Solis: drop C out of social CRM - disagree... any interaction is meant to ultimately influence customer |
|
11:57 pm
|
JamesColgan:
|
RT @mjayliebs: The attributes, etc. are more important than the name #globalscrm | disagree - re. SaaS vs cloud |
|
11:58 pm
|
CRMStrategies:
|
@briansolis VRM very important, but not future of #scrm - alignment between 2 will make biz more efficient #scrm #globalscrm |
|
11:58 pm
|
themaria:
|
ummm yeah :) RT @CRMStrategies: Need to move away from terms - focus on community and solutions #globalscrm #scrm |
|
11:58 pm
|
telepresence:
|
RT @katykeim: It's a wonder why we would every travel again, #telepresence is just that good. #globalscrm |
|
11:58 pm
|
briansolis:
|
@CRMStrategies Yes...that's the point I was hoping to convey #globalscrm |
|
11:58 pm
|
jesus_hoyos:
|
quien es el centro o eje de la comunidad, los clientes, las personas, ambos? #globalscrm |
|
11:59 pm
|
JamesColgan:
|
RT @mjayliebs: what do you call the system that is focused on the people who do pay you money? #globalscrm | $ not always the currency |
|
11:59 pm
|
katykeim:
|
No one manages up to the CEO and tells him: look, we have problem. @comcastcares #globalscrm |
|
11:59 pm
|
AlanWebber:
|
RT @shashib: great to be with @rwang0 @alanwebber @munishgandhi @meilinfung at #globalscrm |
| |
|
July 14, 2010
|
|
|
drnatalie:
|
SRM CRM SCRM ??? maybe should B -focus less on what business should call it - and what kind of behavior we want 2 in the world #globalSCRM |
|
|
tob2323:
|
people search for like-mindedness (in the case companies) to relate to. Feel better about associating w/them. ex: #Zappos. #globalscrm |
|
|
VineBuzz:
|
#GlobalSCRM Hey @ComcastCares , why can't we have Open Leadership ? |
|
|
themaria:
|
Nice! @comcastcares talks about managing UP to the CEO level. That's real leadership IMO. Need 2 change culture #globalscrm |
|
12:01 am
|
JamesColgan:
|
Need transparency towards the market and internally #globalscrm |
|
12:01 am
|
drnatalie:
|
@comcastcares the problem is that people can't tell people in upper management the truth - so nothing changes #globalSCRM |
|
12:01 am
|
mjayliebs:
|
@JamesColgan - SaaS v Cloud -same thing, tell me what you want/need solve problems, names are names #globalscrm |
|
12:01 am
|
ekolsky:
|
#GlobalSCRM fascinating discussion - is this about business or about people? how about both? neither? |
|
12:01 am
|
tob2323:
|
Managing upwards doesn't happen. CEO misses reality of culture and should be part of #globalscrm conversation. |
|
12:01 am
|
drnatalie:
|
RT @jesus_hoyos: Greetings to @BrianSolis @ekolsky @drnatalie @rwang0 --- good #scrm content #globalscrm | YO! |
|
12:01 am
|
chevypham:
|
#globalSCRM business need to get into a culture of caring |
|
12:01 am
|
mjayliebs:
|
RT @drnatalie: SRM CRM SCRM ??? maybe should B -focus less on what business should call it - and what kind of behavior we want #globalSCRM |
|
12:01 am
|
JanetJoz:
|
.@drnatalie yes needs redef deeper into org-Problem is transparency/reality puts you at risk when execs don't like it lol #globalscrm |
|
12:01 am
|
tob2323:
|
RT @drnatalie: SRM CRM SCRM ??? maybe should B -focus less on what business should call it - and what kind of behavior we want 2 in the world #globalSCRM |
|
12:01 am
|
drnatalie:
|
RT @katykeim: People are numb to numbers but they react when they see customer stories and sentiment #globalscrm |
|
12:01 am
|
mortensax:
|
Bravo @comcastcares When CEO's get the real questions, change happen #globalscrm |
|
12:02 am
|
JamesColgan:
|
RT @drnatalie: SRM CRM SCRM? should focus less on what business should call it | those that control budgets like handles ;-) #globalSCRM |
|
12:02 am
|
jesus_hoyos:
|
metricas, datos pueden cambiar al CEO para que cambie la cultura o ejemplos de casos de exitos, ambos? #scrm #globalscrm |
|
12:02 am
|
prem_k:
|
RT @themaria: Nice! @comcastcares talks about managing UP to the CEO level. That's real leadership IMO. Need 2 change culture #globalscrm |
|
12:02 am
|
tob2323:
|
RT @ekolsky: #GlobalSCRM fascinating discussion - is this about business or about people? how about both? neither? |
|
12:02 am
|
mjayliebs:
|
RT @ekolsky: fascinating discussion - is this about business or about people? how about both? neither? |can we solve in an hour? #globalscrm |
|
12:02 am
|
lehawes:
|
@marciamarcia Re #globalscrm: YES! Same principles, practices, and technology should be applied to all relationship management. |
|
12:03 am
|
EkaterinaWalter:
|
Amen! RT @drnatalie: @comcastcares problem is that people can't tell people in upper management the truth - so nothing changes #globalSCRM |
|
12:03 am
|
chevypham:
|
agree! RT @drnatalie: RT @katykeim: People are numb to numbers but they react when they see customer stories and sentiment #globalscrm |
|
12:03 am
|
PaulWittenberg:
|
#globalscrm Re-adaption of business? - Don't we just need to go back to where we started and away from what we have created? |
|
12:03 am
|
CRMStrategies:
|
Great question from @ekolsky : Is this a business issue or a societal issue? #globalscrm #scrm |
|
12:03 am
|
JamesColgan:
|
RT @mjayliebs tell me what you want/need solve problems| how do people know/articulate what they want? #globalscrm |
|
12:03 am
|
jacobm:
|
RT @CRMStrategies: Great question from @ekolsky : Is this a business issue or a societal issue? #globalscrm #scrm |
|
12:03 am
|
eladm:
|
Internal culture needs to change in the org in order to adopt SCRM. Transparency is needed. #GlobalSCRM |
|
12:03 am
|
drnatalie:
|
Fish stinks most at head-we need leaders in world - 2care about people on the planet = employees, customers, constituents.. #GlobalSCRM |
|
12:03 am
|
tob2323:
|
@ekolsky maybe it's the biz of keeping people interested in YOUR biz - to spend. Ultimately it's about $$ for biz to stay alive. #globalscrm |
|
12:04 am
|
mmayernick:
|
"Stories are very powerful" - @munishgandhi on what users want in a #scrm #globalscrm |
|
12:04 am
|
mjayliebs:
|
@JamesColgan - they articulate what they need, we all need to help them figure out what they want #globalscrm |
|
12:04 am
|
mpace101:
|
Right on! RT @drnatalie: SRM CRM SCRM ??? maybe should B -focus less on what biz calls it - and what kind of behavior we want #globalSCRM |
|
12:05 am
|
drnatalie:
|
@rwang0 says its takes, data and pictures 4 executives 2 C how people talk bout their company 2 drive change #GlobalSCRM |
|
12:06 am
|
JamesColgan:
|
RT @CRMStrategies: My response: Transformation is societal - business needs to adapt | yep! #globalscrm #scrm |
|
12:06 am
|
katykeim:
|
@rwang0 1) we are living in a social revolution and 2) companies are falling behind. #globalscrm |
|
12:06 am
|
mjayliebs:
|
Is this a social revolution, or a communications revolution? #globalscrm |
|
12:06 am
|
chevypham:
|
#globalSCRM Ray Wang: many biz are falling behind in participating in the social revolution |
|
12:06 am
|
drnatalie:
|
@rwang0 - transparency is driving the revolution of the planet - many companies R NOTup 2 speed. I Think this will kill them #globalSCRM |
|
12:07 am
|
jacobm:
|
RT @mjayliebs: Is this a social revolution, or a communications revolution? #globalscrm <--- I'm gonna go with both :) |
|
12:07 am
|
EkaterinaWalter:
|
Therein lies the problem, cultural shift is required RT @erinkoro: companies aren't used to listening. they're used to telling #globalSCRM |
|
12:07 am
|
ekolsky:
|
RT @CRMStrategies: My response: Transformation is societal - business needs to adapt #globalscrm #scrm |
|
12:07 am
|
jesus_hoyos:
|
estamos en la era de la revolucion social o revolucion de comunicaciones? #globalscrm |
|
12:07 am
|
themaria:
|
@mjayliebs it's a social communication revolution #globalscrm |
|
12:07 am
|
tob2323:
|
Are rewards necessary for users/followers to keep them engaged? How do we keep them long term? #globalscrm |
|
12:07 am
|
katykeim:
|
RT @drnatalie: RT @mjayliebs: Is this a social revolution, or a communications revolution? #globalscrm | Both and more? |
|
12:08 am
|
mjayliebs:
|
RT @themaria: @mjayliebs it's a social communication revolution #globalscrm |
|
12:08 am
|
ChaseMcMichael:
|
@rwang0 the corp has fell behind customer has taken over #globalscrm |
|
12:08 am
|
tob2323:
|
RT @katykeim: @rwang0 1) we are living in a social revolution and 2) companies are falling behind. #globalscrm |
|
12:08 am
|
shashib:
|
apparently revolution health communities of all kinds of pills #globalscrm you will be surprised |
|
12:08 am
|
eladm:
|
Life science is listening. They realized that the voice of the customer is the most valuable tool, learn directly from the users #GlobalSCRM |
|
12:09 am
|
jesus_hoyos:
|
que pasa cuando tu empresa se queda atras y tus clientes no? en este mundo de colaboracion #globalscrm |
|
12:09 am
|
chevypham:
|
#globalSCRM @rwang0 organizations not understanding the transparency that's driving the social revolution in the marketplace |
|
12:09 am
|
Dan_Holden:
|
#globalscrm I wonder if we're getting hung up on customer service rather than community |
|
12:09 am
|
FlyerPaul:
|
RT @telepresence: Live #GlobalSCRM event via #Cisco #TelePresence Suites - NY, Washington DC and Santa Clara http://www.justin.tv/richreader JOIN US! |
|
12:09 am
|
ekolsky:
|
#GlobalSCRM BTW, the answer to the question: this is a generational shift that affects society, business, workplace, and marketplace jointly |
|
12:09 am
|
themaria:
|
feedback for next session: name tags and / or table tents so we can tweet appropriately #globalscrm |
|
12:09 am
|
mjayliebs:
|
If this both a social and communications revolution, then we need to interact both quickly and carefully :-) #globalscrm |
|
12:10 am
|
shashib:
|
i agree got good service from @linksys @comcastcares last week #globalscrm |
|
12:10 am
|
jesus_hoyos:
|
estan las empresas entendiendo que #scrm viene con transparencia y colaboracion? #globalscrm |
|
12:10 am
|
katykeim:
|
The best way to retain customers is to service them properly. @comcastcare #globalscrm |
|
12:10 am
|
drnatalie:
|
@ryanzuk Co react 2 customer stories #globalscrm | that's #scrm open sharing aids outcomes | Dude you know 1st hand - U R on the front line |
|
12:11 am
|
tob2323:
|
Super-users are needed for social media, i think. Biz touting on self, users are "real people" touting. I'd trust THEM. #globalscrm |
|
12:11 am
|
andrewmueller:
|
Stories annimate the data and help us to understand customers, communities, and our businesses = @comcastcares X @rwang0 #globalscrm |
|
12:11 am
|
on3_g:
|
culturas en las empresas tiene que cambiar para manejar comunidades #scrm #globalscrm (via @jesus_hoyos) |
|
12:11 am
|
prem_k:
|
@Katykeim @rwang0 no, its technology adoption, not social revolution. behaviors are changing 'back' to 'social' #globalscrm #scrm |
|
12:11 am
|
themaria:
|
you don't manage social media (agree), you listen & react (I'd say listen, analyze and act, but not REact - need 2 be proactive) #globalscrm |
|
12:11 am
|
sergio_sosa:
|
RT @jesus_hoyos: que pasa cuando tu empresa se queda atras y tus clientes no? en este mundo de colaboracion #globalscrm |
|
12:11 am
|
jonasthanatos:
|
RT @themaria: you don't manage social media (agree), you listen & react (I'd say listen, analyze and act, but not REact - need 2 be proactive) #globalscrm |
|
12:11 am
|
Calhermi:
|
Ambas RT @jesus_hoyos: estamos en la era de la revolucion social o revolucion de comunicaciones? #globalscrm |
|
12:12 am
|
allegiancetweet:
|
Sometimes stories can drive change more than analytics can. Social media can be a great source for stories #globalscrm |
|
12:12 am
|
themaria:
|
ooh tell 'em like it is @estebankolsky - measurement and metrics. yeah! my fave topics! #globalscrm |
|
12:12 am
|
ryanzuk:
|
RT @katykeim @drnatalie @mjayliebs: Is this social revolution or comm rev? #globalscrm | at #GartnerCRM @pgreenbe suggstd comm |
|
12:12 am
|
erinkoro:
|
http://bit.ly/cOS6d8 ---> @lithiumtech customer Intel gets a shout out at #globalSCRM |
|
12:12 am
|
scorpfromhell:
|
@ekolsky its 42. pls tell that to everyone :D #globalscrm |
|
12:12 am
|
chevypham:
|
#globalSCRM balance of power is shifting - business take note - it's not about influencing friends/family, but expanding the network |
|
12:12 am
|
Kirasw:
|
Nice language from @briansolis re "digital confidence" on the part of our communities. #globalscrm |
|
12:12 am
|
spirospiliadis:
|
RT @themaria: you don't manage social media (agree), you listen & react (I'd say listen, analyze and act, but not REact - need 2 be proactive) #globalscrm |
|
12:12 am
|
VineBuzz:
|
#globalscrm @briansolis @themaria the customer is embedded in endless shells of audience |
|
12:12 am
|
BulldogReporter:
|
RT @briansolis: Pay attention to Doc Searls' work...VRM represents the future of sCRM #globalscrm |
|
12:12 am
|
JamesColgan:
|
societal dislocation in the balance of power from the vendor to the consumer #globalscrm |
|
12:13 am
|
chevypham:
|
#globalSCRM engaged users are in control of their connection with the brand |
|
12:13 am
|
ekolsky:
|
RT @Kirasw: Nice language from @briansolis re "digital confidence" on the part of our communities. #globalscrm |
|
12:13 am
|
ekolsky:
|
RT @CRMStrategies: Conversation navigating a large & diverse territory - speaks to the importance of figuring this thing out #scrm #globalscrm |
|
12:13 am
|
glfceo:
|
RT @shashib: there is a shift in the balance of power of consumers @briansolis #globalscrm |
|
12:13 am
|
ekolsky:
|
RT @scorpfromhell: @ekolsky its 42. pls tell that to everyone :D #globalscrm |
|
12:13 am
|
shashib:
|
RT @Kirasw: Nice language from @briansolis re "digital confidence" on the part of our communities. #globalscrm |
|
12:14 am
|
drnatalie:
|
RT @ekolsky: RT @Kirasw: Nice language from @briansolis re "digital confidence" on the part of our communities. #globalscrm |
|
12:14 am
|
allegiancetweet:
|
RT @ChevyPham #globalSCRM engaged users are in control of their connection with the brand |
|
12:14 am
|
drnatalie:
|
RT @chevypham: #globalSCRM engaged users are in control of their connection with the brand | and control of the bottomline |
|
12:15 am
|
drnatalie:
|
RT @JanetJoz: Marketing now to audience with an audience with and audience...gaining digital confidence" #globalscrm hmm nice | yessss |
|
12:16 am
|
JamesColgan:
|
RT @briansolis empathy and emotion must be brought into the conversation. Businesses must have a soul? #globalscrm |
|
12:16 am
|
eladm:
|
There is a shift in the balance of power. Consumers, community build influence. It's the 1->1M factor. expectations change #GlobalSCRM |
|
12:16 am
|
jesus_hoyos:
|
cuales son las expectativas de tus clientes cuando los tratas por el call center vs Twitter? Esta la empresa preparada? #globalscrm |
|
12:16 am
|
briansolis:
|
This is appropriate for #globalscrm: The Socialization of Business + the roles of social consumers http://bit.ly/dtKWb0 |
|
12:17 am
|
socialmediafltr:
|
RT @briansolis This is appropriate for #globalscrm: The Socialization of Business + the roles of social consumers http://bit.ly/dtKWb0 |
|
12:17 am
|
marketingfltr:
|
RT @briansolis This is appropriate for #globalscrm: The Socialization of Business + the roles of social consumers http://bit.ly/dtKWb0 |
|
12:17 am
|
chevypham:
|
#globalSCRM so how do you scale the caring for the customer via social media channel? |
|
12:17 am
|
ekolsky:
|
#GlobalSCRM we are going to enter the active Q&A section -- we want your questions -- please tweet, chime in via webex - @ me, something... |
|
12:17 am
|
tob2323:
|
RT @Kirasw: Nice language from @briansolis re "digital confidence" on the part of our communities. #globalscrm |
|
12:17 am
|
tob2323:
|
RT @chevypham: #globalSCRM balance of power is shifting - business take note - it's not about influencing friends/family, but expanding the network |
|
12:17 am
|
ekolsky:
|
RT @briansolis: This is appropriate for #globalscrm: The Socialization of Business + the roles of social consumers http://bit.ly/dtKWb0 |
|
12:17 am
|
drnatalie:
|
RT @CRMStrategies: Conversation navigating a large & diverse territory - speaks 2 importance of figuring this thing out #scrm #globalscrm |
|
12:18 am
|
prem_k:
|
@FarmerFunster r u aware of the #globalscrm happening right now? http://www.justin.tv/richreader :) #scrm |
|
12:18 am
|
erinkoro:
|
@comcastcares telling @georgenixon's favorite #comcast story! http://bit.ly/dDyocM #globalSCRM |
|
12:18 am
|
drnatalie:
|
RT @tob2323: Best customer service & creative interaction keeps customers. Ah @briansolis saying my previous tweet now! ESP? Ha! #globalscrm |
|
12:18 am
|
glfceo:
|
RT @briansolis: This is appropriate for #globalscrm: The Socialization of Business + the roles of social consumers http://bit.ly/dtKWb0 |
|
12:18 am
|
mjayliebs:
|
Question: Part of the conversation was about government, does SRM or VRM work there? #globalscrm |
|
12:18 am
|
themaria:
|
The audio is so choppy it's pretty much unwatchable #globalscrm |
|
12:18 am
|
Dan_Holden:
|
#globalscrm: easy to talk about you if you are not there. Engagement brings negativity down |
|
12:19 am
|
ekolsky:
|
RT @mjayliebs: Question: Part of the conversation was about government, does SRM or VRM work there? #globalscrm |
|
12:19 am
|
repackaged:
|
@ekolsky Q: Interrested in knowing the panel perspective on who (role), within an organization, should own Social CRM initiative #globalscrm |
|
12:19 am
|
shashib:
|
RT @Dan_Holden: #globalscrm: easy to talk about you if you are not there. Engagement brings negativity down |
|
12:19 am
|
SavioPClemente:
|
RT @briansolis: This is appropriate for #globalscrm: The Socialization of Business + the roles of social consumers http://bit.ly/dtKWb0 |
|
12:19 am
|
claudrago:
|
RT @briansolis: This is appropriate for #globalscrm: The Socialization of Business + the roles of social consumers http://bit.ly/dtKWb0 |
|
12:19 am
|
140care:
|
RT @katykeim: The customer is the center of socialCRM, not the community @comcastcare #globalscrm |
|
12:19 am
|
drnatalie:
|
RT @allegiancetweet: Sometimes stories can drive change more than analytics can. Social media can be a great source for stories #globalscrm |
|
12:19 am
|
erinkoro:
|
engagement impacts sentiment scores without any product, pricing or packaging changes. its hard to hate someone in the convo #globalSCRM |
|
12:19 am
|
comcastcares:
|
RT @briansolis: This is appropriate for #globalscrm: The Socialization of Business + the roles of social consumers http://bit.ly/dtKWb0 |
|
12:20 am
|
tob2323:
|
Great analogy: easy to talk abt u when not at party. when you show you can engage w/helpful info. #globalscrm |
|
12:20 am
|
briankling:
|
#globalscrm Great conversation, but I've gotta get some sleep. Thanks for organizing, look forward to more.... |
|
12:20 am
|
bsak:
|
#globalscrm @briansolis: 'There is something that is always missing and it's the voice of the consumer' - 'We need the real empathy' |
|
12:20 am
|
bsak:
|
RT @briansolis: This is appropriate for #globalscrm: The Socialization of Business + the roles of social consumers http://bit.ly/dtKWb0 |
|
12:20 am
|
jesus_hoyos:
|
que tan importante el analisis de sentimiento en las redes? como lo manejas, como reaccionas? #globalscrm |
|
12:21 am
|
katykeim:
|
You need to connect the community to the higher purpose--we want to help more customers, serve them better etc. #globalscrm |
|
12:21 am
|
joemacf:
|
RT @Dan_Holden: #globalscrm I wonder if we're getting hung up on customer service rather than community |
|
12:21 am
|
chevypham:
|
#globalSCRM biz need to ask the harder question: how do we change our customer service model, and NOT how do we monetize? |
|
12:21 am
|
drnatalie:
|
RT @briankling: #globalscrm Great conversation, but I've gotta get some sleep;Thanks 4 organizing, look 4ward 2 more.... | thx 4 joining us |
|
12:21 am
|
katykeim:
|
We need to find what matters both to the business and to the customers. Yes. Yes.Yes. #globalscrm |
|
12:22 am
|
JanetJoz:
|
Maybe the upcoming visualization tools will help shed light on the relationships, interactions, and impact to both sides #globalscrm |
|
12:22 am
|
drnatalie:
|
RT @joemacf: RT @Dan_Holden: #globalscrm I wonder if we're getting hung up on customer service vs. community | need 2 focus on people |
|
12:22 am
|
ekolsky:
|
#GlobalSCRM shifting conversation to metrics -- in 5 minutes we take questions from you -- got two already, any more? |
|
12:23 am
|
SameerPatel:
|
Question: Elephant in the Room: When will it be kosher to talk about leads and conversion in the context of SCRM? #globalscrm |
|
12:23 am
|
glfceo:
|
#globalscrm we are starting Q&A - questions please! #scrm |
|
12:23 am
|
Adirana:
|
Q what Happens if u are not part of it, if u decline sm in ur comp #globalscrm |
|
12:23 am
|
ekolsky:
|
RT @SameerPatel: Question: Elephant in the Room: When will it be kosher to talk about leads and conversion in the context of SCRM? #globalscrm |
|
12:23 am
|
themaria:
|
Moral of the story: hold baby in your twitter avatar - no one can tell you to go F yourself. I'll go rent a kid now :) #globalscrm |
|
12:23 am
|
mjayliebs:
|
RT @SameerPatel: Question: Elephant in the Rm: When will it be kosher to talk about leads and conversion in the context of SCRM? #globalscrm |
|
12:23 am
|
chevypham:
|
#globalSCRM social media is SEXY. stop seeing the sexiness. understand what customers want and meeting them where they are |
|
12:24 am
|
alyce:
|
RT @glfceo: #globalscrm we are starting Q&A - questions please! #scrm |
|
12:24 am
|
Marcio_Saito:
|
Key to culture transformation is tangibly align with the mission of helping the customer - @munishghandi #globalscrm |
|
12:24 am
|
ekolsky:
|
RT @themaria: Moral of the story: hold baby in your twitter avatar - no one can tell you to go F yourself. I'll go rent a kid now :) #globalscrm |
|
12:24 am
|
chevypham:
|
#globalSCRM biz need to be invited into the conversation, into the personal network |
|
12:24 am
|
shashib:
|
i need to see trueblood after @comcastcares talks about vampires being invited in #globalscrm |
|
12:24 am
|
scorpfromhell:
|
@ekolsky What do Ouroboros & Autopoiesis have to do with #scrm & #e20? #globalscrm |
|
12:24 am
|
shashib:
|
RT @chevypham: #globalSCRM social media is SEXY. stop seeing the sexiness. understand what customers want and meeting them where they are |
|
12:24 am
|
jesus_hoyos:
|
@glfceo @ekolsky Question: what are the global aspects to consider in social media and social crm? #globalscrm |
|
12:25 am
|
Kirasw:
|
Always happy to talk about leads! RT @SameerPatel: Question: When will it be kosher to talk re leads & conversion re SCRM? #globalscrm |
|
12:25 am
|
comcastcares:
|
RT @themaria: Moral of the story: hold baby in your twitter avatar - no one can tell you to go F yourself. I'll go rent a kid now :) #globalscrm |
|
12:25 am
|
mjayliebs:
|
You might be able to surround SCRM with SRM, but the last mile requires a customer, constituent and interactions #globalscrm |
|
12:25 am
|
themaria:
|
@ekolsky @glfceo my Q - what are major derailers of your #scrm efforts, things to watch out for (cultural type stuff) #globalscrm |
|
12:25 am
|
ChaseMcMichael:
|
@comcastcares like a vampire you have to invite the customer in to ur houst #globalscrm #scrm |
|
12:26 am
|
themaria:
|
@ekolsky @glfceo we want more case studies! #globalscrm |
|
12:26 am
|
eladm:
|
Selling social business requires the traditional business metrics. You need that to sell investment in Social to execs. #GlobalSCRM |
|
12:26 am
|
tob2323:
|
RT @ChaseMcMichael: @comcastcares like a vampire you have to invite the customer in to ur houst #globalscrm #scrm |
|
12:26 am
|
lehawes:
|
RT @SameerPatel Question: Elephant in the Room: When will it B kosher 2 talk about leads and conversion in the context of SCRM? #globalscrm |
|
12:27 am
|
ComcastBonnie:
|
Saying a quick howdy hey and hello to the #globalscrm folks tonight! |
|
12:27 am
|
glfceo:
|
@jesus_hoyos @glfceo @ekolsky great - lots of people asked about this : global aspects with scrm #globalscrm #scrm |
|
12:27 am
|
prem_k:
|
@glfceo @ekolsky its abt sociology impinging on technology & vice versa. IT knows tech, who in the org is thinking abt sociology #globalscrm |
|
12:27 am
|
CRMStrategies:
|
Looking to expand/join the conversation? Here are some resources to continue the Social CRM convo http://ow.ly/2b52q #globalscrm #scrm |
|
12:27 am
|
JanetJoz:
|
RT @comcastcares: RT @themaria: Moral of story: hold baby in your twitter avatar no one can tell u to go F yourself. rent-a-kid #globalscrm |
|
12:28 am
|
Marcio_Saito:
|
Who owns SCRM? The customer, Nobody, Everyone, Champion, Community, CFO #globalscrm |
|
12:28 am
|
drnatalie:
|
RT @tob2323: RT @ChaseMcMichael: @comcastcares like a vampire you have to invite the customer in to ur houst #globalscrm #scrm |
|
12:28 am
|
katykeim:
|
Who owns social CRM? Nobody, Everybody, THE CFO (laughter). #globalscrm |
|
12:28 am
|
tob2323:
|
RT @JanetJoz: RT @comcastcares: RT @themaria: Moral of story: hold baby in your twitter avatar no one can tell u to go F yourself. rent-a-kid #globalscrm |
|
12:28 am
|
jesus_hoyos:
|
las conversaciones son ahora sobre el social business #globalscrm |
|
12:28 am
|
jacobm:
|
RT @themaria: @ekolsky @glfceo we want more case studies! #globalscrm |
|
12:28 am
|
eladm:
|
Who owns social crm right now? The CFO. :$). Nice #GlobalSCRM |
|
12:28 am
|
chevypham:
|
#globalSCRM @ekolsky how do you scale for the caring of customers? |
|
12:29 am
|
jesus_hoyos:
|
social media tiene que incluir foros - no todo es Twitter #globalscrm |
|
12:29 am
|
themaria:
|
We are @attensity are working on linking external & internal discussion forums to questions being asked via SM & call centers #globalscrm |
|
12:29 am
|
jesus_hoyos:
|
tenemos que evitar las islas en social media #globalscrm |
|
12:29 am
|
chevypham:
|
RT @themaria: Moral of the story: hold baby in your twitter avatar - no one can tell you to go F yourself. #globalscrm |
|
12:29 am
|
JanetJoz:
|
Imagine customer development methodology powered by #globalscrm -salivating |
|
12:29 am
|
joemacf:
|
Question: online vs. offline communities. Aside from location (obviously), what is the biggest difference? #globalscrm |
|
12:29 am
|
jacobm:
|
@ekolsky social crm? she means e2.0? #globalscrm |
|
12:29 am
|
repackaged:
|
Q: How a SCRM initiative can be sustainable when so many social applications/behaviors are created everyweek. Non ending race? #globalscrm |
|
12:30 am
|
katykeim:
|
we are about to see an employee revolution -- this is the next big wave in the enterprise. #globalscrm |
|
12:30 am
|
chevypham:
|
#globalSCRM the employee revolution is coming soon as the Y & Z gen are uber-social |
|
12:30 am
|
mjayliebs:
|
RT @CRMStrategies: Looking to expand/join the conversation? Here are some resources http://ow.ly/2b52q #globalscrm #scrm |
|
12:30 am
|
jesus_hoyos:
|
que quieren tus clientes debe ser el enfoque, no que tan linda esta tu pagina en Facebook #globalscrm |
|
12:31 am
|
jesus_hoyos:
|
social media tiene que estar integrado a tu call center y crm #globalscrm |
|
12:31 am
|
drnatalie:
|
RT @mjayliebs: RT @CRMStrategies: Looking to expand/join the conversation? Here are some resources http://ow.ly/2b52q #globalscrm #scrm |
|
12:31 am
|
ekolsky:
|
RT @jesus_hoyos: que quieren tus clientes debe ser el enfoque, no que tan linda esta tu pagina en Facebook #globalscrm |
|
12:31 am
|
drnatalie:
|
RT @katykeim: we are about to see an employee revolution -- this is the next big wave in the enterprise. #globalscrm |
|
12:31 am
|
shashib:
|
RT @netsolcares: Go ShashiB!! :) ^kh RT @glfceo: #globalscrm @shashib is on stage! netsol is trying new tools for cust monitoring across all channels |
|
12:31 am
|
eladm:
|
Social ERM: employee. This is the next wave coming. Employees are a community. Too many execs still don't get it. #GlobalSCRM |
|
12:31 am
|
drnatalie:
|
RT @chevypham: #globalSCRM the employee revolution is coming soon as the Y & Z gen are uber-social |
|
12:31 am
|
tob2323:
|
Lots of delays from video again. Just hearing true blood reference written 6 min ago. #globalscrm |
|
12:31 am
|
allegiancetweet:
|
RT @Katykeim Who owns social CRM? the customer, Nobody, Everybody, THE CFO (laughter). #globalscrm |
|
12:31 am
|
prem_k:
|
Get more #scrm resources, conversations, etc. at http://j.mp/scrmrg1 http://j.mp/scrmjumps http://j.mp/scrmfeed #globalscrm |
|
12:31 am
|
jacobm:
|
@themaria @ekolsky ironic how people are talking about this new generation/communication yet everyone there is much older :) #globalscrm |
|
12:31 am
|
socialmediafltr:
|
RT @prem_k Get more #scrm resources, conversations, etc. at http://j.mp/scrmrg1 http://j.mp/scrmjumps http://j.mp/scrmfeed #globalscrm |
|
12:32 am
|
tob2323:
|
Per Justin.tv chat: " SCRM as True Blood... I thought it was the vendors who were the bloodsuckers". #globalscrm |
|
12:32 am
|
jberkowitz:
|
RT @CRMStrategies Looking to expand the conversation? Here R resources to continue the Social CRM convo http://ow.ly/2b52q #globalscrm #scrm |
|
12:32 am
|
prem_k:
|
RT @drnatalie: RT @mjayliebs: RT @CRMStrategies: Looking to expand/join the conversation? Here are some resources http://ow.ly/2b52q #globalscrm #scrm |
|
12:33 am
|
themaria:
|
@drnatalie @ChevyPham employee revolution has already started. the social employee is the most ignored person in social business #globalscrm |
|
12:34 am
|
Marcio_Saito:
|
The ultimate business silo: Not customers, not employees, but just people. #globalscrm |
|
12:34 am
|
Dan_Holden:
|
To #globalscrm, use internal community to encourage cross functional communication |
|
12:34 am
|
katykeim:
|
@kirasw We need to connect the dots for executives that this is the way we have always done it, but in a new way. #globalscrm |
|
12:34 am
|
ekolsky:
|
#GlobalSCRM glad to have invoked the OUROBOROS! look it up in wikipedia... concept is core to justification of #SCRM |
|
12:34 am
|
glfceo:
|
@ekolsky @glfceo we want more case studies! #globalscrm (via @themaria) - this is not the last one :)) [I hope] |
|
12:34 am
|
mjayliebs:
|
RT @scorpfromhell: @ekolsky What do Ouroboros & Autopoiesis have to do with #scrm & #e20? #globalscrm |
|
12:35 am
|
katykeim:
|
RT @Marcio_Saito: The ultimate business silo: Not customers, not employees, but just people. #globalscrm |
|
12:35 am
|
jacobm:
|
RT @ekolsky: #GlobalSCRM glad to have invoked the OUROBOROS! look it up in wikipedia... concept is core to justification of #SCRM <--LOL! |
|
12:35 am
|
CRMStrategies:
|
Challenge for NextGen Biz: Connect the Dots between #VRM <-> #scrm <-> #e20 #globalscrm |
|
12:35 am
|
jesus_hoyos:
|
el cliente es el dueño del Social CRM? nadie, todos, marketing, servicio? #globalscrm |
|
12:35 am
|
jcvillagomez:
|
RT @jesus_hoyos: q quieren tus clientes debe ser el enfoque, no q tan linda esta tu pagina en Facebook #globalscrm | cambio Cliente no medio |
|
12:36 am
|
mjayliebs:
|
what I have thus far (case studies included) is that 'Social' is YAS (yet another silo) #globalscrm |
|
12:36 am
|
drnatalie:
|
RT @mjayliebs: RT @scorpfromhell: @ekolsky What do Ouroboros & Autopoiesis have to do with #scrm & #e20? #globalscrm | everything! |
|
12:36 am
|
ekolsky:
|
RT @mjayliebs: what I have thus far (case studies included) is that 'Social' is YAS (yet another silo) #globalscrm |
|
12:36 am
|
bsak:
|
RT @katykeim: Who owns social CRM? Nobody, Everybody, THE CFO (laughter). #globalscrm |
|
12:37 am
|
repackaged:
|
@ekolsky What about a new C-level role for Social CRM (not marketing, nor sales not service)? #globalscrm |
|
12:37 am
|
txglennross:
|
RT @themaria: @ekolsky @glfceo we want more case studies! #globalscrm | YES WE DO! |
|
12:37 am
|
jacobm:
|
@ekolsky ahh whoever is talking right now about 22-26 year olds just proved my point! #globalscrm |
|
12:37 am
|
drzeuz:
|
RT @jesus_hoyos: social media tiene que estar integrado a tu call center y crm #globalscrm |
|
12:38 am
|
BurgessCT:
|
Your customer - w/o which u are talking to urself RT @Katykeim: Who owns social CRM? Nobody, Everybody, THE CFO (laughter). #globalscrm |
|
12:38 am
|
shashib:
|
Check out the #globalscrm page at @wthashtag http://wthashtag.com/globalscrm |
|
12:38 am
|
ekolsky:
|
@jacobm #GlobalSCRM what is your point? |
|
12:38 am
|
prem_k:
|
RT @drnatalie: RT @mjayliebs: RT @scorpfromhell: @ekolsky What do Ouroboros & Autopoiesis have to do with #scrm & #e20? #globalscrm | everything! |
|
12:38 am
|
jesus_hoyos:
|
social crm y social media tiene que ser global, con aspectos regionales #globalscrm |
|
12:38 am
|
drnatalie:
|
@mjayliebs so far (case studies included) 'Social' is YAS (yet another silo) #globalscrm | that's myth - 1's I wrote cross dept boundaries |
|
12:39 am
|
glfceo:
|
Hope @ekolsky and the rest of #globalscrm team enjoys CISCO @TelePresence - taking mtgs to the next level! #scrm |
|
12:39 am
|
jesus_hoyos:
|
social crm tambien es sobre el empleado #globalscrm |
|
12:39 am
|
SameerPatel:
|
@theRab i agree. its definitely time and theres actually so much to say and show #leads #globalscrm |
|
12:39 am
|
drnatalie:
|
RT @txglennross: RT @themaria: @ekolsky @glfceo we want more case studies! #globalscrm | YES WE DO! | I wrote 10 |
|
12:39 am
|
Marcio_Saito:
|
Privacy is over. #globalscrm |
|
12:39 am
|
tob2323:
|
"Global" aspect should've been addressed first, no?How it affects #scrm. Cultural issues across all parts of convo. #globalscrm |
|
12:39 am
|
drnatalie:
|
RT @bsak: RT @katykeim: Who owns social CRM? Nobody, Everybody, THE CFO (laughter). #globalscrm |
|
12:40 am
|
mjayliebs:
|
@drnatalie There are exceptions to every rule - as far as silos, I am not sure which is the rule, which is the exception #globalscrm |
|
12:40 am
|
telepresence:
|
RT @glfceo: Hope @ekolsky and the rest of #globalscrm team enjoys CISCO @TelePresence - taking mtgs to the next level! #scrm |
|
12:40 am
|
SilkCharm:
|
RT @briansolis: This is appropriate for #globalscrm: The Socialization of Business + the roles of social consumers http://bit.ly/dtKWb0 |
|
12:40 am
|
alyce:
|
RT @shashib: Check out the #globalscrm page at @wthashtag http://wthashtag.com/globalscrm |
|
12:41 am
|
prem_k:
|
RT @mjayliebs: @drnatalie There are exceptions to every rule - as far as silos, I am not sure which is the rule, which is the exception #globalscrm |
|
12:41 am
|
eladm:
|
Privacy is over. Get over it. #GlobalSCRM not sure i agree: People who look 4 privacy still find it. Others don't mind & have a medium |
|
12:41 am
|
ekolsky:
|
RT @alyce: RT @shashib: Check out the #globalscrm page at @wthashtag http://wthashtag.com/globalscrm |
|
12:41 am
|
themaria:
|
Employee revolution is coming! Let's gather @ town square, make illegal paper, throw off the tzar (couldn't resist, I'm Russian) #globalscrm |
|
12:42 am
|
VineBuzz:
|
my favorite SCRM story is the Heather Armstrong @dooce - Maytag washer embroglio #globalSCRM |
|
12:42 am
|
telepresence:
|
@shashib thanks for sharing such wonderful photos of today's event #globalscrm #telepresence Public Suites in NY, DC and Santa Clara! |
|
12:42 am
|
Dan_Holden:
|
#globalscrm altera has 15000 fans to its facebook page...mostly engineering students |
|
12:42 am
|
themaria:
|
Privacy is in the eye of the beholder. What we consider privacy now is v. different from what it was before #globalscrm |
|
12:43 am
|
ekolsky:
|
#GlobalSCRM please stay connected to offer suggestions for future #GlobalSCRM tweetups - @ me or email me (email in my site) |
|
12:43 am
|
tob2323:
|
I couldn't here @ekolsky answer to getting info/results to CEO. #globalscrm |
|
12:43 am
|
dsmuruli:
|
RT @briansolis This is appropriate for #globalscrm: The Socialization of Business + the roles of social consumers http://bit.ly/dtKWb0 |
|
12:43 am
|
ekolsky:
|
RT @telepresence: @shashib thanks for sharing such wonderful photos of today's event #globalscrm #telepresence Public Suites in NY, DC and Santa Clara! |
|
12:43 am
|
ekolsky:
|
RT @VineBuzz: my favorite SCRM story is the Heather Armstrong @dooce - Maytag washer embroglio #globalSCRM |
|
12:44 am
|
CRMStrategies:
|
RT @ekolsky RT @alyce: RT @shashib: Check out the #globalscrm page at @wthashtag http://wthashtag.com/globalscrm |
|
12:44 am
|
drnatalie:
|
RT @ekolsky: RT @VineBuzz: my favorite SCRM story is the Heather Armstrong @dooce - Maytag washer embroglio #globalSCRM |
|
12:45 am
|
ekolsky:
|
#GlobalSCRM also, please offer suggestions on how to make it better-- appreciated... |
|
12:45 am
|
jesus_hoyos:
|
Me estoy desconectando, estare escribiendo un post sobre #globalscrm - mas hay 2 meetups en agusto en Mexico y Argentina http://ow.ly/2b5m2 |
|
12:45 am
|
prem_k:
|
RT @katykeim: People are trying to figure out where to place their bets on SocialCRM --Cognizant #globalscrm |
|
12:45 am
|
margaretmolloy:
|
And keep it relevant to customer. RT @CRMStrategies Challenge for NextGen Biz: Connect the Dots btwn #VRM <-> #scrm <-> #e20 #globalscrm |
|
12:46 am
|
ekolsky:
|
RT @jesus_hoyos: Me estoy desconectando, estare escribiendo un post sobre #globalscrm - mas hay 2 meetups en agusto en Mexico y Argentina http://ow.ly/2b5m2 |
|
12:46 am
|
drnatalie:
|
@repackaged What bout aC-level role Social CRM (not marketing, sales, service)? #globalscrm | not bout title; is bout pwr 2 change things |
|
12:46 am
|
glfceo:
|
We are collecting feedback on #globalscrm what worked what not,do we want another one? Topic, etc Thanks all for (cont) http://tl.gd/2gao7d |
|
12:46 am
|
shashib:
|
gave a shout out to Network Solutions customer @eyeinfo at #globalscrm |
|
12:46 am
|
drnatalie:
|
RT @CRMStrategies: RT @ekolsky RT @alyce: RT @shashib: Check out the #globalscrm page at @wthashtag http://wthashtag.com/globalscrm |
|
12:47 am
|
shashib:
|
RT @telepresence: @shashib thanks for sharing such wonderful photos of today's event #globalscrm #telepresence Public Suites in NY, DC and Santa Clara! |
|
12:47 am
|
ekolsky:
|
RT @glfceo: We are collecting feedback on #globalscrm what worked what not,do we want another one? Topic, etc Thanks all for (cont) http://tl.gd/2gao7d |
|
12:47 am
|
KrisColvin:
|
RT @shashib: Check out the #globalscrm page at @wthashtag http://wthashtag.com/globalscrm |
|
12:47 am
|
nitinbadjatia:
|
RT @glfceo: We are collecting feedback on #globalscrm what worked what not,do we want another one? Topic, etc Thanks all for (cont) http://tl.gd/2gao7d |
|
12:49 am
|
glfceo:
|
#globalscrm community crossed the chasm with global meetup via @TelePresence WebEx Livestream Twitter #scrm !!! |
|
12:50 am
|
CRMStrategies:
|
Great job @glfceo coordinating #Globalscrm! | Suggestions: More moderation, case studies, centralized event channel @ekolsky |
|
12:51 am
|
ekolsky:
|
RT @CRMStrategies: Great job @glfceo coordinating #Globalscrm! | Suggestions: More moderation, case studies, centralized event channel @ekolsky |
|
12:51 am
|
briansolis:
|
RT @CRMStrategies: Great job @glfceo coordinating #Globalscrm! | Suggestions: More moderation, case studies, centralized event channel @ekolsky |
|
12:51 am
|
prem_k:
|
RT @CRMStrategies: Great job @glfceo coordinating #Globalscrm! | Suggestions: More moderation, case studies, centralized event channel @ekolsky |
|
12:51 am
|
katykeim:
|
Social media is embarrassing companies to do the right thing. @drnatalie #globalscrm |
|
12:52 am
|
drnatalie:
|
RT @glfceo: #globalscrm community crossed the chasm with global meetup via @TelePresence WebEx Livestream Twitter #scrm !!! |
|
12:52 am
|
CRMStrategies:
|
Agree (#vrm) @margaretmolloy: And keep it relevant to customer. RT @CRMStrategies Connect the Dots btwn #VRM <-> #scrm <-> #e20 #globalscrm |
|
12:52 am
|
adriguevara:
|
RT @jesus_hoyos: Me estoy desconectando, estare escribiendo un post sobre #globalscrm - mas hay 2 meetups en agusto en Mexico y Argentina http://ow.ly/2b5m2 |
|
12:52 am
|
Marcio_Saito:
|
RT @katykeim: Social media is embarrassing companies to do the right thing. @drnatalie #globalscrm |
|
12:52 am
|
Kirasw:
|
+1 RT @CRMStrategies: Grt job @glfceo coordinating #Globalscrm! | Suggestions: More moderation, case studies, centralized event chl @ekolsky |
|
12:53 am
|
shashib:
|
RT @Kirasw: +1 RT @CRMStrategies: Grt job @glfceo coordinating #Globalscrm! | Suggestions: More moderation, case studies, centralized event chl @ekolsky |
|
12:53 am
|
mjayliebs:
|
@katykeim what happens when there is so much of it, that they are no longer embarrassed cc @drnatalie #globalscrm |
|
12:53 am
|
tob2323:
|
#globalscrm finally watching convo from @wthashtag. Awesome! |
|
12:53 am
|
FarmerFunster:
|
@prem_k re: #globalscrm - "aware but not there". But mtg w/ Cogz colleagues for ongoing ORM + #sCRM convo. (+ SFDC #chatter now in sandbox!) |
|
12:54 am
|
keithprivette:
|
RT @CRMStrategies: Agree (#vrm) @margaretmolloy: And keep it relevant to customer. RT @CRMStrategies Connect the Dots btwn #VRM <-> #scrm <-> #e20 #globalscrm |
|
12:54 am
|
andrewmueller:
|
?@chevypham: #globalSCRM Brian Solis: there are influencers who will never be customers? |
|
12:54 am
|
katykeim:
|
Tidal wave changes are coming to industries....take the high ground, people. #globalscrm |
|
12:54 am
|
drnatalie:
|
RT @RT @glfceo: We R collecting feedback on #globalscrm what worked what not, Topic, etc Thanks all for (cont) http://tl.gd/2gao7d |
|
12:54 am
|
mich8elwu:
|
RT @themaria: Privacy is in the eye of the beholder. What we consider privacy now is v. different from what it was before #globalscrm |
|
12:55 am
|
JohnFMoore:
|
RT @Katykeim: Social media is embarrassing companies to do the right thing. @drnatalie #globalscrm | Much more, that does not scale :-) |
|
12:55 am
|
rwang0:
|
@jacobm yes. Suit coming off next event #globalscrm |
|
12:55 am
|
shashib:
|
shout out to sponsors of #globalscrm CISCO TelePresence
Marriott Hotels
Lithium Technologies
HyLy
Ant's Eye View |
|
12:55 am
|
jlreyesc:
|
RT @jesus_hoyos: que quieren tus clientes debe ser el enfoque, no que tan linda esta tu pagina en Facebook #globalscrm |
|
12:55 am
|
Dan_Holden:
|
Thx #globalscrm nice to have met you all!!! |
|
12:55 am
|
drnatalie:
|
RT @themaria: Employee revolution is coming! Let's gather @ town square, throw off tzar (couldn't resist, I'm Russian) #globalscrm | ha ha |
|
12:55 am
|
VineBuzz:
|
Here?s why http://bit.ly/cbumus RT@drnatalie: RT@ekolsky: RT@VineBuzz: my favorite SCRM story @dooce - Maytag washer embroglio #globalSCRM |
|
12:56 am
|
LaSandraBrill:
|
RT @shashib: shout out to sponsors of #globalscrm CISCO TelePresence Marriott Hotels Lithium Technologies HyLy Ant's Eye View |
|
12:56 am
|
telepresence:
|
RT @comcastcares: View from the NY studio for #globalscrm http://yfrog.com/jdlmijj |
|
12:56 am
|
CRMStrategies:
|
RT @drnatalie @telepresence @shashib: My Flickr Stream: globalscrm telepresence http://bit.ly/9IZ3Kp #li #globalscrm |
|
12:56 am
|
andrewmueller:
|
privacy exists on a continuum... Everyone has their own levels of what they are comfortable with being public. #globalscrm |
|
12:56 am
|
drnatalie:
|
RT @SilkCharm: RT @briansolis: This is appropriate 4 #globalscrm: The Socializationof Business + roles social consumers http://bit.ly/dtKWb0 |
|
12:56 am
|
mzayfert:
|
RT @andrewmueller: privacy exists on a continuum... Everyone has their own levels of what they are comfortable with being public. #globalscrm |
|
12:57 am
|
LaSandraBrill:
|
@glfceo thanks for organizing such a great #globalscrm event! You are awesome!! |
|
12:57 am
|
shashib:
|
RT @drnatalie: RT @SilkCharm: RT @briansolis: This is appropriate 4 #globalscrm: The Socializationof Business + roles social consumers http://bit.ly/dtKWb0 |
|
12:57 am
|
ChaseMcMichael:
|
#globalscrm was gr8 i did a camtasia with vid will put it up amazing panel |
|
12:57 am
|
briansolis:
|
RT @shashib: shout out to sponsors of #globalscrm CISCO TelePresence
Marriott Hotels
Lithium Technologies
HyLy
Ant's Eye View |
|
12:57 am
|
ekolsky:
|
RT @CRMStrategies: RT @drnatalie @telepresence @shashib: My Flickr Stream: globalscrm telepresence http://bit.ly/9IZ3Kp #li #globalscrm |
|
12:57 am
|
ekolsky:
|
RT @comcastcares: View from the NY studio for #globalscrm http://yfrog.com/jdlmijj |
|
12:57 am
|
jacobm:
|
great job @ekolsky and @glfceo had a great time and was a lot of fun #globalscrm hope to be involved in the next one and help out! |
|
12:57 am
|
allegiancetweet:
|
thanks @glfceo and @ekolsky and panelists for the great discussion at #globalscrm today |
|
12:57 am
|
nitinbadjatia:
|
RT @shashib: shout out to sponsors of #globalscrm CISCO TelePresence
Marriott Hotels
Lithium Technologies
HyLy
Ant's Eye View |
|
12:58 am
|
telepresence:
|
@comcastcares Thanks for posting the pictures from the Public #Cisco #TelePresence Suite in New York! Great topic today #GlobalSCRM |
|
12:58 am
|
sosorio100:
|
On behalf of the ASAP Social Media Event team, I would like to say Thank u 2 Tatyana for a wonderful presentation today! #globalscrm #asapca |
|
12:58 am
|
hylton3103:
|
RT @shashib: shout out to sponsors of #globalscrm CISCO TelePresence
Marriott Hotels
Lithium Technologies
HyLy
Ant's Eye View |
|
12:58 am
|
ekolsky:
|
RT @shashib: shout out to sponsors of #globalscrm CISCO TelePresence
Marriott Hotels
Lithium Technologies
HyLy
Ant's Eye View |
|
12:58 am
|
Suzzicks:
|
RT @JamesColgan: Customer retention is the cheapest form of Customer Acquisition! #globalscrm #scrm |
|
12:59 am
|
prem_k:
|
#globalscrm feedback: figure out a better 'global' time, not just a good time for east coast & west coast @ekolsky @glfceo |
|
1:00 am
|
4westcoast:
|
RT @briansolis: This is appropriate for #globalscrm: The Socialization of Business + the roles of social consumers http://bit.ly/dtKWb0 |
|
1:01 am
|
tob2323:
|
I like actual examples for good #scrm responses to customer interaction #globalscrm |
|
1:02 am
|
andrewmueller:
|
#globalscrm takeaway: can't define what this is exactly about but this is not about technology! |
|
1:02 am
|
alyce:
|
ditto! Thx for including us @LithiumTech RT @LaSandraBrill: @glfceo thanks for organizing such a great #globalscrm event! You are awesome!! |
|
1:03 am
|
alyce:
|
RT @katykeim: Tidal wave changes are coming to industries....take the high ground, people. #globalscrm |
|
1:03 am
|
bsak:
|
RT @LaSandraBrill: @glfceo thanks for organizing such a great #globalscrm event! You are awesome!! |
|
1:03 am
|
tob2323:
|
Would've loved to know who was there w/@LithiumTech. Did u speak? Live stream over. Cool stuff. Thanks @Justin.tv #globalscrm |
|
1:04 am
|
jtbed:
|
RT @ChaseMcMichael: To all #GlobalSCRM http://bit.ly/cRajeH INTEGRATING EMAIL MARKETING & SOCIAL MEDIA event see @BrianSolis @KristinHersant |
|
1:07 am
|
repackaged:
|
Thank you #globalscrm for this event. Also nice to see everyone bringing value to build our social story. Special thanks to @ekolsky |
|
1:08 am
|
mjayliebs:
|
Takeaway: #scrm is not about technology, but if it were not for technology, we would not be having the conversation #conundrum #globalscrm |
|
1:09 am
|
mich8elwu:
|
RT @mjayliebs: Takeaway: #scrm is not about tech, but if it were not for tech, we wouldn't be having the conversation #conundrum #globalscrm |
|
1:11 am
|
zuhamy:
|
RT @katykeim: People are trying to figure out where to place their bets on SocialCRM --Cognizant #globalscrm |
|
1:18 am
|
mich8elwu:
|
RT @Katykeim: we are about to see an employee revolution -- this is the next big wave in the enterprise. #globalscrm |
|
1:18 am
|
mich8elwu:
|
RT @Katykeim: RT @Marcio_Saito: The ultimate business silo: Not customers, not employees, but just people. #globalscrm |
|
1:19 am
|
Kirasw:
|
Nice! RT @briansolis: This is appropriate 4 #globalscrm: The Socializationof Business + roles social consumers http://bit.ly/dtKWb0 |
|
1:20 am
|
Kirasw:
|
Really liked @briansolis emphasis on empathy. Reminds me of @jakemckee POV on higher calling. #globalscrm |
|
1:20 am
|
gautamghosh:
|
Too early for us in India :-) RT @prem_k: #globalscrm feedback: figure out a better 'global' time @ekolsky @glfceo |
|
1:21 am
|
prem_k:
|
RT @mich8elwu: RT @mjayliebs: Takeaway: #scrm is not about tech, but if it were not for tech, we wouldn't be having the conversation #conundrum #globalscrm |
|
1:22 am
|
brucemacv:
|
RT @briansolis: Pay attention to Doc Searls' work...VRM represents the future of sCRM #globalscrm |
|
1:28 am
|
claudrago:
|
Thank you @glfceo and panelists for the #globalscrm event. It was great. |
|
1:31 am
|
mcgoverntheory:
|
Dear (Company Using Twitter): Spamming your link 15x an hour is a no-no. Please incinerate yourself. #scrm #globalscrm |
|
1:33 am
|
alyce:
|
Missed any of the #globalscrm meetup today? View all the tweets here http://wthashtag.com/Globalscrm @LithiumTech |
|
1:35 am
|
prem_k:
|
RT @alyce: Missed any of the #globalscrm meetup today? View all the tweets here http://wthashtag.com/Globalscrm @LithiumTech |
|
1:46 am
|
juliebhunt:
|
RT @alyce: Missed any of the #globalscrm meetup today? View all the tweets here http://wthashtag.com/Globalscrm @LithiumTech |
|
1:54 am
|
chevypham:
|
#globalSCRM thanks @glfceo and @ekolsky and panelists for the great discussion at #globalscrm today |
|
1:57 am
|
chevypham:
|
RT @mcgoverntheory: Dear (Company Using Twitter): Spamming your link 15x an hour is a no-no. Please incinerate yourself. #scrm #globalscrm |
|
1:58 am
|
chevypham:
|
RT @andrewmueller: privacy exists on a continuum...Everyone has their own levels of what they are comfortable with being public. #globalscrm |
|
2:00 am
|
chevypham:
|
RT @katykeim: Social media is embarrassing companies to do the right thing. @drnatalie #globalscrm |
|
2:02 am
|
Kirasw:
|
Here's the list to follow for day-to-day case studies on #scrm #globalscrm http://twitter.com/Kirasw/socialmediapioneers |
|
2:04 am
|
MauricioDuque:
|
RT @jesus_hoyos: Somos personas no clientes ... tema que se discute en el #globalscrm #scrm |
|
2:10 am
|
matt_perez:
|
@Kirasw Interesting stat you gave: engagement alone is worth 30% improvement in sentiment towards co. It was good to see you #globalscrm |
|
2:11 am
|
alyce:
|
RT @Kirasw: Here's the list to follow for day-to-day case studies on #scrm #globalscrm http://twitter.com/Kirasw/socialmediapioneers |
|
2:13 am
|
bikespoke:
|
RT @ekolsky: #GlobalSCRM please stay connected to offer suggestions for future #GlobalSCRM tweetups - @ me or email me (email in my site) |
|
2:18 am
|
Kirasw:
|
@matt_perez thanks! that stat held every time we entered a new community & began engaging in a helpful way. grt to see u 2! #globalscrm |
|
2:24 am
|
munishgandhi:
|
RT @mmayernick: "Stories are very powerful" - @munishgandhi on what users want in a #scrm #globalscrm <== thx! |
|
2:24 am
|
VineBuzz:
|
wrapping up after #GlobalSCRM livestream |
|
2:25 am
|
munishgandhi:
|
RT @shashib: great to be with @rwang0 @alanwebber @munishgandhi @meilinfung at #globalscrm |
|
2:25 am
|
JanetJoz:
|
story trees http://bit.ly/a0qSjf don't underplay the "what was" create the drama leading to the "what is" #stillpondering #globalscrm |
|
2:28 am
|
matt_perez:
|
@VineBuzz It was good to see you. Thanks for recording the event. I think it went very well. #globalscrm |
|
2:32 am
|
jonathan_ponce:
|
RT @briansolis: This is appropriate for #globalscrm: The Socialization of Business + the roles of social consumers http://bit.ly/dtKWb0 |
|
2:38 am
|
OutsideInThink:
|
RT @Kirasw-Here's the list to follow for day-to-day case studies on #scrm #globalscrm... http://bit.ly/bgDEUR #OutsideInThink |
|
3:04 am
|
glfceo:
|
#globalscrm did we agree that CEOs have 2 spend an hour/month listening2 customer calls? & have live twitter streams in their offices:) |
|
3:05 am
|
glfceo:
|
@GautamGhosh @prem_k @ekolsky we'll work on a global time 4 the next one 4 sure! #globalscrm |
|
3:07 am
|
uwehook:
|
RT @briansolis: Pay attention to Doc Searls' work...VRM represents the future of sCRM #globalscrm --> Absolutely. #vrm |
|
3:07 am
|
glfceo:
|
RT @jacobm: gr8 job @ekolsky @glfceo had a gr8 time & was a lot of fun #globalscrm hope 2 be involved in the next one& help out!<Stay Tuned! |
|
3:11 am
|
glfceo:
|
As we removed crm from scrm at #globalscrm I suggest using SCE>Social Communities Engagement ->#back2square1 |
|
3:15 am
|
glfceo:
|
RT @shashib: Photos of the #GlobalSCRM @telepresence meetup today http://bit.ly/bA542v cc @glfceo <thanks!! |
|
3:23 am
|
romanholiday:
|
RT @drnatalie: RT @themaria: Employee revolution is coming! Let's gather @ town square, throw off tzar (couldn't resist, I'm Russian) #globalscrm | ha ha |
|
3:41 am
|
iamseanmcdonald:
|
RT @Kirasw: Here's the list to follow for day-to-day case studies on #scrm #globalscrm http://twitter.com/Kirasw/socialmediapioneers |
|
3:41 am
|
glfceo:
|
RT @shashib: @rwang0 @alanwebber @munishgandhi @meilinfung at Global Social CRM Community meet-up http://flic.kr/p/8iuahj #globalscrm |
|
3:56 am
|
shashib:
|
Special shout out to @cognizant for sponsoring #globalscrm cc @prem_k |
|
3:58 am
|
24k:
|
RT @shashib: Special shout out to @cognizant for sponsoring #globalscrm cc: @prem_k - Was it a good event? Favorite part? |
|
4:01 am
|
glfceo:
|
RT @shashib: Special shout out to @cognizant for sponsoring #globalscrm cc @prem_k |
|
4:01 am
|
prem_k:
|
@24k historical event. IRL + virutal. enterprise + consumer tools. teleprecense, webex, phone, twitter, livestreaming. @shashib #globalscrm |
|
4:05 am
|
prem_k:
|
@glfceo @shashib tx for giving @cognizant the oppty to be part of #globalscrm. wish I cud hv made it. but am in the trenches :( |
|
4:06 am
|
scorpfromhell:
|
RT @glfceo: RT @shashib: Special shout out to @cognizant for sponsoring #globalscrm cc @prem_k |
|
4:28 am
|
allegiancetweet:
|
RT @JamesColgan Customer retention is the cheapest form of Customer Acquisition! #globalscrm #scrm |
|
4:34 am
|
AnalPoet:
|
RT @briansolis: This is appropriate for #globalscrm: The Socialization of Business + the roles of social consumers http://bit.ly/dtKWb0 |
|
4:35 am
|
SameerPatel:
|
RT @mjayliebs: RT @CRMStrategies: Looking to expand/join the conversation? Here are some resources http://ow.ly/2b52q #globalscrm #scrm |
|
5:28 am
|
VineBuzz:
|
URL from rough cut of today's #GlobalSCRM discussion livestream http://bit.ly/cbPS1p 85 minutes |
|
5:39 am
|
mortensax:
|
RT @VineBuzz: URL from rough cut of today's #GlobalSCRM discussion livestream http://bit.ly/cbPS1p 85 minutes |
|
5:45 am
|
gpach01:
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URL from rough cut of today's #GlobalSCRM discussion livestream http://bit.ly/cbPS1p 85 minutes #scrm | RT @mortensax @VineBuzz: |
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7:10 am
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ekolsky:
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thanks to everyone who attended #GlobalSCRM - just made it home, so late in thanking y'all :) |
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7:21 am
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fredzimny:
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RT @uwehook: RT @briansolis: Pay attention to Doc Searls' work...VRM represents the future of sCRM #globalscrm --> Absolutely. #vrm |
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7:31 am
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manuelcaro:
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RT @briansolis: This is appropriate for #globalscrm: The Socialization of Business + the roles of social consumers http://bit.ly/dtKWb0 |
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7:32 am
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manuelcaro:
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RT @drnatalie: RT @chevypham: #globalSCRM engaged users are in control of their connection with the brand | and control of the bottomline |
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7:32 am
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manuelcaro:
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RT @drnatalie: RT @katykeim: People are numb to numbers but they react when they see customer stories and sentiment #globalscrm |
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7:45 am
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docmrkting:
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RT @briansolis: Pay attention to Doc Searls' work...VRM represents the future of sCRM #globalscrm |
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7:46 am
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glfceo:
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RT @ekolsky: thanks to everyone who attended #GlobalSCRM - just made it home, so late in thanking y'all :) <+1 - thanks!! |
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7:47 am
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glfceo:
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RT @VineBuzz: URL from rough cut of today's #GlobalSCRM discussion livestream http://bit.ly/cbPS1p 85 minutes |
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8:42 am
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bsak:
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Thanks @glfceo for organizing! RT @VineBuzz: URL from rough cut of today's #GlobalSCRM discussion livestream http://bit.ly/cbPS1p 85 minutes |
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9:55 am
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NahumG:
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RT @shashib: YouTube - Global Social CRM meetup Keynote by Paul Greenberg http://bit.ly/d4aVJL #globalSCRM |
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11:24 am
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bsak:
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RT @glfceo RT @shashib: @rwang0 @alanwebber @munishgandhi @meilinfung Global Social CRM Community meetup http://flic.kr/p/8iuahj #globalscrm |
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11:25 am
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bsak:
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RT @drnatalie: RT @glfceo: #globalscrm community crossed the chasm with global meetup via @TelePresence WebEx Livestream Twitter #scrm !!! |
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11:32 am
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bsdalton:
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@mjayliebs ironically, I missed last night. But I didn't see it mentioned in my review later #custserv how was #globalscrm tweets gr8! |
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11:46 am
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ellenfeaheny:
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@rwang0 Enjoy it! Caught part of #GlobalSCRM yest - nice they taped it. http://bit.ly/cbPS1p Wkend time 2 watch full run. @glfceo is amaz'g |
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11:59 am
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gagan_s:
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The ultimate Social CRM Resource Guide : http://ow.ly/2b52q /via @SameerPatel @mjayliebs @CRMStrategies #globalscrm #scrm |
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12:02 pm
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gagan_s:
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Thx @VineBuzz for recording >> URL from rough cut of today's #GlobalSCRM discussion livestream http://bit.ly/cbPS1p [85 minutes] |
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12:50 pm
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bsdalton:
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RT @mjayliebs Takeaway #scrm not about technology, but if not for technology, we would not be having the conversation #conundrum #globalscrm |
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12:51 pm
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glfceo:
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@mjayliebs hope you were able to at least watch #globalscrm (you were greatly missed tho)- TelePresence enabled (cont) http://tl.gd/2glgoc |
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1:15 pm
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glfceo:
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@pgreenbe @GrahamHill it will be a gr8 topic 4 #globalscrm - I hosted couple of panels on social co-innovations be4 - huge interest |
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1:29 pm
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SameerPatel:
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@glfceo it did, thanks. sounds like the #globalscrm event was a raging success as well :) |
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1:32 pm
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alyce:
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Here u go @LithiumTech (thx Rich!) #scrm RT @VineBuzz: URL from rough cut of today's #GlobalSCRM livestream http://bit.ly/cbPS1p 85 min |
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2:02 pm
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ekolsky:
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RT @alyce: Here u go @LithiumTech (thx Rich!) #scrm RT @VineBuzz: URL from rough cut of today's #GlobalSCRM livestream http://bit.ly/cbPS1p |
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2:05 pm
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CarloDelumpa:
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RT @briansolis: This is appropriate for #globalscrm: The Socialization of Business + the roles of social consumers http://bit.ly/dtKWb0 |
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2:31 pm
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attensity:
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Good stuff here! -> RT @ekolsky @alyce @LithiumTech & @VineBuzz: URL from rough cut of #GlobalSCRM livestream http://bit.ly/cbPS1p #scrm |
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2:33 pm
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themaria:
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RT @attensity: Good stuff RT @ekolsky @alyce @LithiumTech @VineBuzz: URL from rough cut of #GlobalSCRM livestream http://bit.ly/cbPS1p #scrm |
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2:55 pm
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neolane:
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RT @repackaged: Thank you #globalscrm for this event. Also nice to see everyone bringing value to build our social story. Special thanks to @ekolsky |
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2:55 pm
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neolane:
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RT @repackaged: How to RE-engage with customers? It's about RE-gaining trust with customer says @rwang0 #globalscrm |
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3:11 pm
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glfceo:
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RT @themaria: RT @attensity: Good stuff RT @ekolsky @alyce @LithiumTech @VineBuzz: URL from rough cut of #GlobalSCRM livestream http://bit.ly/cbPS1p #scrm |
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3:48 pm
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EyeInfo:
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Thanks for the shout @shashib ! Would love to learn more about #globalscrm |
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3:52 pm
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connollydenis:
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RT @briansolis: This is appropriate for #globalscrm: The Socialization of Business + the roles of social consumers http://bit.ly/dtKWb0 |
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5:03 pm
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glfceo:
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Photos from #globalscrm http://is.gd/drRDw ; video http://bit.ly/cjmNTO cc: @TelePresence #scrm #crm #e20 |
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5:23 pm
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ekolsky:
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RT @glfceo: Photos from #globalscrm http://is.gd/drRDw ; video http://bit.ly/cjmNTO cc: @TelePresence #scrm #crm #e20 |
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5:30 pm
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munishgandhi:
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RT @glfceo: Photos from #globalscrm http://is.gd/drRDw ; video http://bit.ly/cjmNTO cc: @TelePresence #scrm #crm #e20 |
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5:31 pm
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CRMStrategies:
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#Globalscrm Photos: http://is.gd/drRDw Video: http://bit.ly/cjmNTO cc: @TelePresence #scrm #crm #e20 /via @glfceo @ekolsky |
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6:47 pm
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juliangay:
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RT @briansolis: Pay attention to Doc Searls' work...VRM represents the future of sCRM #globalscrm |
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6:59 pm
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theRab:
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And in other #SCRM news "SugarCRM Extends Its Leadership Position as the Social CRM Platform with Sugar 6" http://bit.ly/bf4GGt #globalscrm |
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8:28 pm
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AngelicaPereyra:
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RT @Jesus Hoyos que quieren tus clientes debe ser el enfoque, no que tan linda esta tu pagina en Facebook #globalscrm |
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9:08 pm
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NooZeeLand:
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RT @briansolis: This is appropriate for #globalscrm: The Socialization of Business + the roles of social consumers http://bit.ly/dtKWb0 |
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10:29 pm
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lithosphere:
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RT @alyce: Here u go @LithiumTech (thx Rich!) #scrm RT @VineBuzz: URL from rough cut of today's #GlobalSCRM livestream http://bit.ly/cbPS1p 85 min |
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10:44 pm
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glfceo:
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my personal thank you 2 @pgreenbe 4 a nice post about #globalscrm http://bit.ly/ah4R3L #scrm #crm #e20 |
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10:46 pm
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gpach01:
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RT @glfceo: my personal thank you 2 @pgreenbe 4 a nice post about #globalscrm http://bit.ly/ah4R3L #scrm #crm #e20 |
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July 16, 2010
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8:35 pm
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drnatalie:
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@mjayliebs what happens when there is so much of it, that they are no longer embarrassed #globalscrm | brands never want 2 be embarrassed. |
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July 18, 2010
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8:51 pm
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jesus_hoyos:
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Got confirmation of few panelists and location for Social CRM Meetup Mexico City Aug 09 http://ow.ly/2d7XS #globalscrm - more soon! |
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8:53 pm
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glfceo:
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RT @jesus_hoyos: Got confirmation of few panelists and location for Social CRM Meetup Mexico City Aug 09 http://ow.ly/2d7XS #globalscrm - more soon! |
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July 21, 2010
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4:11 am
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crmlatino:
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Social CRM Meetup: Mexico City, D., Mexico | Aug 09 - Meetup.com http://ow.ly/2eiER #globalscrm |
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4:11 am
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jesus_hoyos:
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Social CRM Meetup: Mexico City, D., Mexico | Aug 09 - Meetup.com http://ow.ly/2eiFl #globalscrm |
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4:17 am
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socialmediafltr:
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RT @jesus_hoyos Social CRM Meetup: Mexico City, D., Mexico | Aug 09 - Meetup.com http://ow.ly/2eiFl #globalscrm |
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2:16 pm
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JavierMurillo:
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Check out this Social CRM Meetup http://meetup.com/u/844 #globalscrm #latam |
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2:59 pm
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PaulWittenberg:
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Last blog post regarding social CRM #globalscrm www.pwsmc.com |
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5:37 pm
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efastBuy:
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RT @smcmx: RT @jesus_hoyos: Social CRM Meetup: Mexico City, D., Mexico | Aug 09 - Meetup.com http://ow.ly/2eiFl #globalscrm |
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July 23, 2010
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6:06 pm
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drnatalie:
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RT @jesus_hoyos: Social CRM Meetup: Mexico City, D., Mexico | Aug 09 - Meetup.com http://ow.ly/2eiFl #globalscrm | 1 of my fav countries! |
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6:12 pm
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glfceo:
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RT @drnatalie: RT @jesus_hoyos: Social CRM Meetup: Mexico City, D., Mexico | Aug 09 - Meetup.com http://ow.ly/2eiFl #globalscrm | 1 of my fav countries! |
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6:43 pm
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axsummit:
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Social CRM Meetup http://bit.mx/0br #globalscrm #diMexico |
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6:51 pm
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jesus_hoyos:
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Social CRM Meetup: Mexico City Aug 09 - Meetup.com http://ow.ly/2fMwB lugar y agenda confirmada #globalscrm #latam #mexico #scrm #crmlatam |
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6:52 pm
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JavierMurillo:
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RT @axsummit: Social CRM Meetup http://bit.mx/0br #globalscrm #diMexico |
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6:56 pm
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solvis:
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RT @jesus_hoyos: Social CRM Meetup: Mexico City Aug 09 - Meetup.com http://ow.ly/2fMwB lugar y agenda confirmada #globalscrm #latam #scrm |
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7:42 pm
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JavierMurillo:
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Social CRM Meetup @axeleratum http://bit.mx/0bs cc// @jesus_hoyos #globalscrm #rutaSM |
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7:44 pm
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axsummit:
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RT @JavierMurillo: Social CRM Meetup @axeleratum http://bit.mx/0bs cc// @jesus_hoyos #globalscrm #rutaSM |
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8:10 pm
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cust_forever:
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RT @jesus_hoyos: Social CRM Meetup: Mexico City Aug 09 - Meetup.com http://ow.ly/2fMwB lugar y agenda confirmada #globalscrm #latam |
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8:10 pm
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crmlatino:
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RT @jesus_hoyos: Social CRM Meetup: Mexico City Aug 09 - Meetup.com http://ow.ly/2fMwB lugar y agenda confirmada #globalscrm #latam |
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8:11 pm
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ekolsky:
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RT @crmlatino: RT @jesus_hoyos: Social CRM Meetup: Mexico City Aug 09 - Meetup.com http://ow.ly/2fMwB lugar y agenda confirmada #globalscrm #latam |
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9:21 pm
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socialmediaclub:
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RT @jesus_hoyos: Social CRM Meetup: Mexico City Aug 09 - Meetup.com http://ow.ly/2fMwB lugar y agenda confirmada #globalscrm #smcmx |
