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February 16, 2010
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4:47 am
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spkrinteractive:
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@CameronToth #EVENTPROFS Cameron, #KMers chat is also discussing measurement Tues at 12pm http://bit.ly/d08jWN |
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5:07 am
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elmi:
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@ewenlb looking forward to the uncracking. IN #KMERS chat .. trying to figure out KM M&E myself as well at the moment |
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7:53 am
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md_santo:
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"Why discussing Consciousness becoming compulsory in K and KM" http://bit.ly/cfh0d5 #km #knowledge #KMers #KMAfrica #e2.0 #education |
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10:32 am
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steveellwood:
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#KMers chat is also discussing measurement Tues at 17:00 - 18:00 UTC http://bit.ly/d08jWN #yam |
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12:45 pm
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ewenlb:
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Final call: #KMers chat today 5-6pm UTC about monitoring/assessing #KM. Chat event: http://su.pr/1EK1Ap & prior reading: http://su.pr/1t1Ptf |
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12:46 pm
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CosmoCat:
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Today RT @ewenlb: #KMers chat tomorrow 16/02, 5-6pm UTC. Join us all: http://su.pr/1EK1Ap and background info: http://bit.ly/aI1LAb. |
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1:53 pm
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swanwick:
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RT @ewenlb: #KMers chat today 5-6pm UTC about monitoring/assessing #KM. Event Post: http://su.pr/1EK1Ap & framing: http://su.pr/1t1Ptf |
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2:01 pm
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klowey22:
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RT @sguditus: How do you encourage your staff/colleagues to authentically collaborate? (google doc) http://bit.ly/9IKQh2 #lrnchat #kmers #km |
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2:04 pm
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klowey22:
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RT @innovate: Picture - Trends for the 2010s - http://su.pr/1pESAt - Venessa Miemis - #km #kmers #lrnchat |
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2:10 pm
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VMaryAbraham:
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RT @ewenlb: #KMers chat today at noon ET about monitoring/assessing #KM. Chat info: http://su.pr/1EK1Ap & prior reading: http://su.pr/1t1Ptf |
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2:21 pm
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rsamii:
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Why cannot institutional meetings + gathering adopt knowledge sharing methods/technique for their events? What do we need to do? #km #kmers |
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3:25 pm
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MVMNT_Mike:
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RT @ewenlb: #KMers chat today 12pm ET about monitoring/assessing #KM. Chat event: http://su.pr/1EK1Ap & prior reading: http://su.pr/1t1Ptf |
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3:33 pm
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jackvinson:
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Wouldn't it be interesting if the #KMers chat |
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3:34 pm
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jackvinson:
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Wouldn't it be interesting if the #KMers chat would follow #sikm discussion on the 3rd Tuesday of the month? @stangarfield @WeKnowMore |
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3:49 pm
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TamiSchiller:
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Just set up a new search column in TweetDeck to follow the #kmers chat today. |
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3:50 pm
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stangarfield:
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@jackvinson I like your idea. If it's okay with KMers.org, it's okay with me. #KMers #SIKM #KM |
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3:54 pm
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elsua:
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? @ewenlb: #KMers chat today 5-6pm UTC about monitoring/assessing #KM. Chat event: http://su.pr/1EK1Ap & prior reading: http://su.pr/1t1Ptf |
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4:06 pm
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WeKnowMore:
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RT @ewenlb: Final call: #KMers chat today 5-6pm UTC about monitoring/assessing #KM. Chat event: http://su.pr/1EK1Ap & prior reading: http://su.pr/1t1Ptf |
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4:30 pm
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mrjcleaver:
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listening to #sikm call with Etienne Wenger, Nancy White, and John Smith: Rethinking Ourselves (KM People) as Technology Stewards #kmers |
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4:55 pm
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ewenlb:
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Thank you all (@elsua @MVMNT_Mike @VMaryAbraham @swanwick @CosmoCat @WeKnowMore) for the RT! #KMers Chat starting in 5 min! |
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4:58 pm
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mdieterle_chats:
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@jackvinson @stangarfield I concur, it makes a lot of sense to connect #sikm and #kmers chats back to back #KMers |
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5:00 pm
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ewenlb:
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Ok peeps, locked in on this #KMers chat about monitoring / assessing #KM. I'm Ewen Le Borgne, learning officer at @IRCWASH #KMers |
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5:00 pm
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CosmoCat:
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@ewenlb Hi there, could you please tweet the link again? Thanks! #KMers |
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5:00 pm
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ewenlb:
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{facilitator} Oops, you're gonna have to forgive me for 1st time Tweetchat facilitation ;) I love @mdieterle_chats' idea! #KMers |
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5:00 pm
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plantpixie:
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Sarah DiGioia here, joining the #KMers TweetChat. |
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5:01 pm
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ewenlb:
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@CosmoCat The link to this chat is: http://www.kmers.org/chatevent/monitoring-assessing-km or directly http://www.kmers.org/chat #KMers |
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5:02 pm
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ewenlb:
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@plantpixie Hello Sarah! Welcome here :) #KMers |
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5:02 pm
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tshort9:
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re current discussion on the call - what about strategic intent??
#KMers |
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5:02 pm
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bobdejonge:
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Bob De Jonge here - interested in KM & joining today's chat! #kmers |
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5:02 pm
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ewenlb:
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@mdieterle_chats How do you suggest to proceed on this? Perhaps we can spend 5 min at the end of this chat to check this too? #KMers |
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5:03 pm
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ewenlb:
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@bobdejonge Hello Bob! Glad to have you here! Any particular interest in #M&E of #KM? #KMers |
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5:03 pm
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plantpixie:
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@ewenlb Hello! I"m moderating on March 2 so I feel your pain! #KMers |
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5:04 pm
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mdieterle_chats:
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@ewenlb for attribution :) Just responded to Jack! Please go ahead and start. #KMers |
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5:04 pm
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ewenlb:
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@plantpixie Great stuff! The growing pains ;) Love the learning curve though and I welcome feedback at the end of this chat 2 improve #KMers |
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5:04 pm
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CosmoCat:
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Hello everyone and thanks @ewenlb for the inviatation! #KMers |
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5:04 pm
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MVMNT_Mike:
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Hi, Mike Jewsbury in Philly. Good to see everyone. #KMers |
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5:05 pm
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ewenlb:
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@mdieterle_chats Cheers! We'll start in a couple of min, perhaps just w8in for another couple of folks #KMers |
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5:05 pm
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Ridgehead:
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Hello all, Matt Haggerty here from Ridgehead Software #KMers |
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5:05 pm
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ewenlb:
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@MVMNT_Mike Hello Mike! Welcome back, you're one of the regular #KMers, that's great! It's a superb initiative to have these chats! #KMers |
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5:06 pm
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ewenlb:
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@CosmoCat Hello! Great to have you here too and my pleasure. I hope I didn't swamp everyone with tweets about this chat #KMers |
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5:06 pm
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plantpixie:
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@MVMNT_Mike Hello! #KMers |
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5:06 pm
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rdatta:
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#KMers joining in on the chat. Hi all. |
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5:06 pm
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CDN:
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Switching to #KMers chat now, about monitoring/assessing #KM. Check out http://www.kmers.org (chat) & http://su.pr/1t1Ptf (background) #ftc |
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5:06 pm
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ewenlb:
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@Ridgehead Hi Matt! Welcome onboard! #KMers |
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5:07 pm
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ewenlb:
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@rdatta Hello to you too! How about we start now? #KMers |
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5:07 pm
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MVMNT_Mike:
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@plantpixie Hello! Good to see you again. #KMers |
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5:07 pm
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mdieterle_chats:
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@bpluskowski It's interesting to see how social media and KM are on a high-speed merger #KMers |
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5:07 pm
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ewenlb:
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@CDN Hallo! Welkom hier :) Look fwd to hearing how the other chat went. Couldn't follow it #KMers |
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5:07 pm
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jeffhester:
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Hello everyone. Jeff Hester joining in from Fluor here in sunny So Cal. #KMers |
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5:07 pm
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MVMNT_Mike:
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@ewenlb Hello! Thank you, good to be back. it's worth discussing everyday! #KMers |
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5:08 pm
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ewenlb:
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{moderator} OK first question is this one: 1. What do you see as the biggest challenge in monitoring KM at the moment? #KMers |
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5:08 pm
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Ridgehead:
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And occasional wrecks RT @mdieterle_chats: @bpluskowski Its interesting to see how social media and KM are on a high-speed merger #KMers |
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5:08 pm
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ewenlb:
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@jeffhester Hi Jeff! Sounds like we're having a lot of lunchtimers or breakfast peeps on these chats! Thanks for the dedication! #KMers |
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5:09 pm
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plantpixie:
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Monitoring in terms of KM contributions by KM users? #KMers |
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5:09 pm
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pekadad:
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@ewenlb Lee Romero from Deloitte in Detroit here for today's chat, though I'm also multi-tasking so probably will be pretty quiet #KMers |
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5:09 pm
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ewenlb:
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So what do you think is the major challenge in monitoring/assessing KM at this stage, in your experience? #KMers |
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5:09 pm
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mdieterle_chats:
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@Ridgehead How true :) Part of the learning process, though! #KMers |
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5:09 pm
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tshort9:
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@ewenlb - challenge of monitoring KM: a) getting the mandate to do it b) knowing enough about biz to do it well.
#KMers |
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5:09 pm
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ewenlb:
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@plantpixie Well that's a question indeed. We'll address it as 2nd point too. But feel free to start from this angle. Vast topic! #KMers |
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5:09 pm
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mneff:
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Hello. Mark Neff here in sunny Evans, Ga. Biggest challenge to monitoring is understanding what question you are trying to answer. #kmers |
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5:10 pm
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rsamii:
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@ewenlb Creating KM specific indicators which end up having no relationship with existing indicators for business processes #KMers |
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5:10 pm
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simonestaiger:
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@ewenlb biggest challenge in monitoring KM at the moment? perhaps Lack of quantitative data to convince #KMers |
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5:10 pm
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bpluskowski:
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@mdieterle_chats yes agree - a lot of overlap, but understandably so - especially as KM laid the groundwork for current SM work #kmers |
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5:10 pm
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mdieterle_chats:
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@ewenlb The process that we are a part of right here! Social media is introducing some element of fragmentation into KM #KMers |
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5:10 pm
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ewenlb:
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@pekadad Hello Lee, great to see you here again! No problem, as we know, lurking is also about cross-pollinating elsewhere #KMers |
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5:11 pm
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jeffhester:
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The first challenge is getting the stakeholders to define KM "success." #KMers |
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5:11 pm
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MVMNT_Mike:
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For me, the challenge is when people share computers or ask others 4 research. They utilize the info, but don't find it themselves. #KMers |
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5:11 pm
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ewenlb:
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@rsamii Great point, so you think that KM is disconnected from strategic initiatives in organisations? #KMers |
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5:11 pm
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CDN:
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@ewenlb If no metrics are defined for #KM success, then of course you can't monitor/assess its usage/success. This is quite frequent. #KMers |
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5:11 pm
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swanwick:
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Hey guys. Rob Swanwick joining a bit late. Hellooooo #KMers |
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5:11 pm
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mneff:
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Once you know what you are trying to answer, the next challenge - how do you get the measures that matter and not the ones available. #kmers |
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5:11 pm
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MVMNT_Mike:
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@jeffhester Define success and define monitoring. :-) #KMers |
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5:11 pm
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bpluskowski:
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biggest challenge to KM: overreliance on qualitative goals, which leaves little much needed quantitative measures #kmers |
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5:11 pm
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tshort9:
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seems to me without leadership interest in results, monitoring can become yet another navel gaze.
#KMers |
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5:11 pm
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pekadad:
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@ewenlb Lack of consistent agreement on what should be monitored (across KM as a discipline). #KMers |
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5:12 pm
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NancyWhite:
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@ewenlb AND, what are the major opportunities in monitoring/assessing KM! (Flip it!) #KMers (forgot the dern tag!) |
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5:12 pm
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ewenlb:
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I hear lots of signs but a first overlap seems to define success (and monitoring @MVMNT_Mike) #KMers |
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5:12 pm
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rdatta:
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biggest challenge in assessing KM: it is intangible, highly people dependent, and hence quite subjective. #KMers |
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5:12 pm
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mdieterle_chats:
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@jeffhester I'd hope success is defined by business objectives, not based on KM. This is difficult and not very reliable #KMers |
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5:12 pm
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ewenlb:
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How does this lack of strategic agreement on #KM success relate to fragmentation brought forward by social media #SM? #KMers |
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5:13 pm
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mneff:
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Usually important to tie monitoring to reporting. This will help too. Are you reporting on the health of the community to management? #kmers |
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5:13 pm
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rsamii:
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@ewenlb In some cases yes. If all core processes are KM enabled, then they will have KM enabled indicators =KM is mainstreamed! #KMers |
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5:13 pm
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ewenlb:
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@swanwick Hello Swan. I'm very glad to see you here! Welcome :) #KMers |
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5:13 pm
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jeffhester:
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@mdieterle_chats Yes, but KM must support those business objectives, otherwise what's the point? #KMers |
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5:14 pm
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NancyWhite:
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Hm, should we be measuring KM or what KM is working in support of? #KMers |
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5:14 pm
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MVMNT_Mike:
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SM people themselves can't agree on ROI or what monitoring means, so add KM and they're even more confused. #KMers |
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5:14 pm
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ewenlb:
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RT @NancyWhite: @ewenlb AND, what are the major opportunities in monitoring/assessing KM! (Flip it!) #KMers. --> I like that! #KMers |
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5:14 pm
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CDN:
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#KM success should be defined by (its contribution to) business objectives. The difficulty is in measuring that exact contribution... #KMers |
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5:14 pm
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rsamii:
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@ewenlb why do you say social media has caused fragmentation? #KM #SM #KMers |
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5:14 pm
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stangarfield:
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Monitoring has multiple meanings: one is more positive (how are we doing?) and one more negative (how to censor and control posts) #KMers |
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5:15 pm
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mdieterle_chats:
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RT @NancyWhite: Hm, should we be measuring KM or what KM is working in support of? > there you go @jeffhester #KMers |
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5:15 pm
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ewenlb:
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RT @mneff: Are you sharing how frequently people find value in participating?Are they finding what they need?Are they sharing enough? #KMers |
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5:15 pm
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CDN:
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@NancyWhite We should not be measuring #KM but KM's contribution to business objectives... #KMers |
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5:15 pm
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pekadad:
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@stangarfield Good point. I jumped to assumption that orientation is on the positive use (how are we doing?) in this discussion #KMers |
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5:16 pm
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ewenlb:
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@mdieterle_chats @NancyWhite (hello ;) I agree with this! So a major crux is in getting strategic support for #KM initiatives? #KMers |
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5:16 pm
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mneff:
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What would a KM enabled sales process look like? Is it better than a non-KM enabled sales process? How? Prove it! #kmers |
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5:16 pm
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swanwick:
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RT @CDN: @NancyWhite We should not be measuring #KM but KMs contribution to business objectives... #KMers |
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5:16 pm
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simonestaiger:
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RT @ewenlb: Leaders love the benchmarking stuff. I others do it we have to do it , social media, M&E of Km etc #KMers |
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5:16 pm
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jeffhester:
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I see there being two important KM measures: operational performance and strategic performance. #KMers |
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5:16 pm
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MVMNT_Mike:
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@stangarfield How about monitoring as in "What are people saying?" negative or positive? Or is that what u meant by "How R we doing"? #KMers |
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5:16 pm
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rsamii:
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@cdn EXACTLY!!!!! #KM #KMers |
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5:16 pm
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ewenlb:
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@pekadad Good questions. To me it seems we need to clarify expectations from various parties involved. This leads to point #2 #KMers |
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5:17 pm
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jeffhester:
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Operational performance measures engagement, which is good, but doesn't necessarily = value generation #KMers |
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5:17 pm
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jasonr44240:
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similar to @nancywhite can we also reverse engineer successful projects and see where KM played a role and start a model #KMers |
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5:17 pm
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mdieterle_chats:
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RT @CDN: @NancyWhite We should not be measuring #KM but KMs contribution to business objectives. > Yes, but is qualitative enough? #KMers |
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5:17 pm
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jeffhester:
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Strategic performance measures value (delivering based on business objectives) #KMers |
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5:17 pm
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ewenlb:
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{facilitator} so here goes question #2: Who to involve and who to convince when monitoring KM? #KMers |
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5:17 pm
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mneff:
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Monitoring from a community perspective is different. There we look at the health of the community for the people not the business. #kmers |
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5:18 pm
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swanwick:
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Isn't there monitoring of health and ROI vs. actually monitoring the knowledge eg. librarian ? #KMers |
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5:18 pm
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ewenlb:
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@jasonr44240 Elicit #KM success stories in other words? #KMers |
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5:18 pm
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stangarfield:
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@MVMNT_Mike That's what I meant - how can we improve KM, vs. how can we control what our users post #KMers |
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5:18 pm
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pekadad:
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@ewenlb Senior leadership and those who understand the business processes and how KM connects to those processes #KMers |
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5:18 pm
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mneff:
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Every once in a while you get lucky and the community aligns with business needs. Not always and not easy to "make" happen. #kmers |
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5:18 pm
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jeffhester:
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Q2? Need to convince the sponsors (they hold the purse strings), and the participants (WIIFM?) #KMers |
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5:19 pm
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ewenlb:
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@mneff (hi!) @swanwick So who do you think should be involved in monitoring/assessing #KM? From design to reassessment? #KMers |
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5:19 pm
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rdatta:
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@jasonr44240 #KMers exactly - we pulled the top KM-using projects and compared their performance to the company average |
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5:19 pm
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mdieterle_chats:
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@mneff Often you have to start there, because the business benefit is not immediate! #KMers |
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5:19 pm
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GCARD2010:
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@mneff Social Network analysis #SNA seems a good way to measure community interaction #KMers |
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5:19 pm
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pekadad:
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@ewenlb Though I'm not sure what you mean by "convince"-I assume "convince of the value of monitoring KM"? #KMers |
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5:19 pm
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ewenlb:
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@pekadad Don't you involve customers / beneficiaries? Only agents and management may not suffice? #KMers |
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5:19 pm
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jasonr44240:
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@ewenlb correct, start to build that thread &you may see patterns & from there your metrics/stats could take shape for a win vs loss #kmers |
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5:20 pm
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ewenlb:
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@pekadad Correct! This stems from my observation that a lot of K/M&E initiatives are very ad hoc and cooked up by micro-teams #KMers |
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5:20 pm
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pekadad:
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@mneff If a community doesn't align with business needs, should the business formally support it anyway? (Perhaps informally, tho?) #KMers |
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5:20 pm
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stangarfield:
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I suggest setting 3 goals and measuring progress for each http://bit.ly/7JRKjw #KMers |
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5:20 pm
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ewenlb:
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@GCARD2010 We'll get back to tools and approaches in part 3 but thanks for this suggestion already :) #KMers |
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5:20 pm
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plantpixie:
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Depending on industry, measuring KM critical to knowing its impact on biz. Ex: Contact center . KM drives consistency of agent info #KMers |
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5:21 pm
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rdatta:
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@mneff community can differ from direct business needs as they have different ways of scanning the environment #KMers |
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5:21 pm
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swanwick:
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@ewenlb I am in camp that #KM just like #SM should be mixed in biz units and not a separate entity. Should be measured inside units #KMers |
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5:21 pm
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steveellwood:
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focus on measurement is view of managers *not* leaders; leaders like outputs and Systems Thinking. Convince the *Leaders* not mgrs #KMers |
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5:21 pm
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mneff:
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@pekadad Great question. Yes. Communities help people connect. Connections leads to greater knowledge flow which helps the biz. #kmers |
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5:21 pm
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ewenlb:
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@jeffhester I like that suggestion! sponsors and participants too! #KMers |
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5:21 pm
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pekadad:
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@stangarfield Agreed re: goals (they are needed!), but you also must feel that you can influence what you're monitoring. #KMers |
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5:21 pm
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CDN:
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We should of course measure both qualitative AND quantitative business contribution. Metrics & measurement processes are difficult... #KMers |
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5:22 pm
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ewenlb:
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@steveellwood Point taken! Not managers but leaders should buy into K/M&E! Sometimes difficult to go around managers though... #KMers |
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5:22 pm
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tshort9:
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@nancywhite +1
!! #KMers |
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5:22 pm
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mneff:
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I have participated in communities, I have built relationships that has allowed me to make connections I would not have otherwise ... #kmers |
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5:22 pm
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NancyWhite:
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@ewenlb I think we get support for objectives and then apply KM where useful. Oh jeeze, am I saying "mainstreaming?" (Shoot me now!) #kmers |
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5:22 pm
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mdieterle_chats:
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RT @swanwick: @ewenlb I am in camp that #KM just like #SM should be mixed in biz units and not a separate entity... #KMers |
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5:23 pm
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stangarfield:
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Patrick Lambe on How To Use KPIs in KM http://bit.ly/7tsUET #KMers |
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5:23 pm
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ewenlb:
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@NancyWhite Great! Any recent example from your side of successful K/M&E initiative? WHat made it work? #KMers |
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5:23 pm
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mneff:
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... Those connections allowed me to find resources to meet a need as well as learn about needs that I would not know about otherwise. #kmers |
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5:23 pm
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ewenlb:
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RT @stangarfield: Patrick Lambe on How To Use KPIs in KM http://bit.ly/7tsUET --> Thank you for the link (and hello!) #KMers |
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5:23 pm
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stangarfield:
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@pekadad Agree #KMers |
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5:24 pm
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ewenlb:
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RT @mdieterle_chats I agree with this, that probably explains the disconnect mentioned before #KMers |
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5:24 pm
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pekadad:
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@mneff Agreed. Even non-aligned communities can add value; a distinction is whether they get formal support or are just "tolerated" #KMers |
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5:24 pm
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bpluskowski:
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Easier if u adopt "team" struct. tho http://bit.ly/80HFZB RT @mneff: comnty aligns w/biz needs. Not always nor easy to "make" happen. #kmers |
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5:24 pm
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profBury:
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#kmers who to involve in monitoring: users, providers and 'sponsors' of KM |
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5:25 pm
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mneff:
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Another example, we measured take up (adoption) as we rolled out a new social application within the company to know where to focus. #kmers |
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5:25 pm
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ewenlb:
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Side question on this one: how have you brought together these different perspectives to design monitoring/assessment of KM? #KMers |
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5:25 pm
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NancyWhite:
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RT @steveellwood: focus on msmt is mgrs view, *not* leaders who like outputs & Systems Thinking. Convince the *Leaders* not mgrs #KMers |
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5:25 pm
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tshort9:
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so don't *try* to align CoP w/biz needs. find CoP that are already running, figure out what/if/how they align w/biz, and support #KMers |
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5:26 pm
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rdatta:
|
@pekadad capacity builds better when some communities are not directly aligned with biz objective - explore and expand #KMers |
|
5:26 pm
|
mneff:
|
It helped us to understand what areas were of importance to our employees. Not the usual approach. We let them vote with their feet. #kmers |
|
5:26 pm
|
ewenlb:
|
@pekadad OK so does this mean that we should have formal and informal monitoring/assessment? (I suppose so) #KMers |
|
5:26 pm
|
ewenlb:
|
RT @tshort9: so dont try 2 align CoP w/biz needs. find CoP that R already running, figure out what/if/how they align w/biz, & support #KMers |
|
5:27 pm
|
profBury:
|
Where is M&E of KM headed? #kmers hm difficult! may be increasingly by mobile buzzing for permanent monitoring, combined with.... |
|
5:27 pm
|
swanwick:
|
How do you deal with the fact that lots of initiatives assert overlapping returns? #KMers |
|
5:27 pm
|
mneff:
|
Also, what expectations are there? Management? Business? Productivity? Reuse? Learning? Application? Membership? All interesting. #kmers |
|
5:27 pm
|
ewenlb:
|
@NancyWhite Though isn't there a case to bring the 2 parties together? expand on the margins but also respond to mngt needs somehow? #KMers |
|
5:27 pm
|
pekadad:
|
@ewenlb Or perhaps informal communities have less monitoring (less resources spent on them in general). Depends on your technology. #KMers |
|
5:28 pm
|
jimmy1712:
|
RT @stangarfield: Patrick Lambe on How To Use KPIs in KM http://bit.ly/7tsUET #KMers |
|
5:28 pm
|
ewenlb:
|
@profBury Hi Peter! We're not there yet ;) this is part 4 #KMers |
|
5:28 pm
|
rsamii:
|
Agree with @stevee llwood + distinction between leadership + management needs #KMers |
|
5:28 pm
|
bpluskowski:
|
@swanwick good question - can KM ever achieve solitary returns though?
#kmers |
|
5:28 pm
|
profBury:
|
#kmers got to go to Xing Bologna :-( i still got to learn a lot on monitoring KM efficiency and effectiveness ;-) ciao |
|
5:28 pm
|
ewenlb:
|
@pekadad I realise also that monitoring is more development work lingo. Not meaning monitoring IT systems here. Making sense? #KMers |
|
5:28 pm
|
rdatta:
|
@ewenlb not only formal and informal monitoring, but determining who gets to see what; data consumption leads to gaming too #KMers |
|
5:29 pm
|
swanwick:
|
should always have short-term return and longer (fuzzier) term benefits like "potential" #KMers |
|
5:29 pm
|
NancyWhite:
|
@ewenlb Recently used collison and parcells KS Self assessment @ IFAD- a chance to reflect on KM evolution. http://bit.ly/cjCKtl #kmers |
|
5:29 pm
|
ewenlb:
|
@NancyWhite I don't like this term either: how can we 'manage' knowledge. Isn't the crux to pass that msg to leaders? #KMers |
|
5:29 pm
|
swanwick:
|
@bpluskowski Guy at Bellevue Univ has been doing work to try to isolate ROI benefits from learning. Could be applied to general KM #KMers |
|
5:30 pm
|
ewenlb:
|
@NancyWhite Thank you for this bridge to question nr. 3: What have been useful tools and approaches to monitor KM initiatives? #KMers |
|
5:31 pm
|
bpluskowski:
|
@swanwick nice to know that academia is pursuing - but will corporates see/buy that idea? #kmers |
|
5:31 pm
|
bpluskowski:
|
@swanwick lack of unrefutable returns has always been a weakness of KM for me. #kmers |
|
5:31 pm
|
swanwick:
|
@NancyWhite Even non-believers will be converted eventually. :) Stick around for the rapture. #KMers |
|
5:31 pm
|
jeffhester:
|
You have to first ask "What are you measuring, and why?" #KMers |
|
5:31 pm
|
rdatta:
|
@ewenlb too late - KM will be called KM - only problem is that it is considered synonymous with Information mgmt #KMers |
|
5:31 pm
|
mdieterle_chats:
|
@ewenlb @NacyWhite There are various Management styles ;) #KMers |
|
5:31 pm
|
ewenlb:
|
In our work in some projects we've applied Outcome mapping for behaviour change, great and flexible. #KMers |
|
5:32 pm
|
jeffhester:
|
Most quantitative measures are arbitrary and abstract... #KMers |
|
5:32 pm
|
jeffhester:
|
...adoption rate doesn't really equate to value generation. #KMers |
|
5:32 pm
|
rdatta:
|
@ewenlb one thing to avoid - giving carrots in the form of award points explicitly stated for each activity #KMers |
|
5:33 pm
|
the_arbitrator:
|
@jeffhester http://bit.ly/arbitr most quantitative measures are definite and abstract... #kmers |
|
5:33 pm
|
stangarfield:
|
At prior firm, business goals were to increase profits, increase sales, and increase the quality of customer engagements #KMers |
|
5:33 pm
|
ewenlb:
|
@jeffhester That's correct but here we can just explore various avenues. Feel free to check/fill this table later:http://su.pr/7qy30p #KMers |
|
5:33 pm
|
NancyWhite:
|
@swanwick Rapture? Wow, no one told me there would be rapture. Any chocolate too? #Kmers |
|
5:33 pm
|
mneff:
|
Depends on what stage you are at in your KM journey? Just getting started, need a business case. Implementing something? Adoption. #kmers |
|
5:33 pm
|
jeffhester:
|
If you're measuring value to encourage personal participation as well as ongoing sponsorship, the best solution I've found is... #KMers |
|
5:34 pm
|
ewenlb:
|
@stangarfield How did you assess this? #KMers |
|
5:34 pm
|
stangarfield:
|
KM operational goals were participation in CoPs, project profile contributions, and percentage of reuse on new projects #KMers |
|
5:34 pm
|
swanwick:
|
@NancyWhite How will you know when you have rapture? Can you measure it? :) #KMers |
|
5:34 pm
|
ewenlb:
|
@mneff So how about assessing adoption then? #KMers |
|
5:34 pm
|
jeffhester:
|
...success stories. They put the abstract into concrete terms that everyone can relate to. #KMers |
|
5:34 pm
|
stangarfield:
|
If we achieved the operational and business goals, then we assumed that the operational goals contributed to the business goals #KMers |
|
5:35 pm
|
plantpixie:
|
In contact center agent evals included if the Agent used the KM tool to answer caller inquiries & those that did were rated higher.#KMers |
|
5:35 pm
|
KlaasdeBoer:
|
Zoek info mbt status v. #kennisontwikkeling, knowledge management + lerend vermogen i/d NL part. #OS-sector. Wie helpt? #durftevragen #KMers |
|
5:35 pm
|
TamiSchiller:
|
RT @tshort9: so don't *try* to align CoP w/biz needs. find CoP that r already running, figure out what/if/how align w/biz & support #KMers |
|
5:35 pm
|
swanwick:
|
@ewenlb adoption means de-adoption (word?) of something else. Always a net positive? #KMers |
|
5:35 pm
|
ewenlb:
|
@jeffhester Did you use appreciative inquiry for this? Most Significant Change? Focus group discussions? Anything else? #KMers |
|
5:35 pm
|
plantpixie:
|
Brought the value of KM right down to the users and they had stake in it. #KMers |
|
5:36 pm
|
NancyWhite:
|
@eekim Glad you poked up to say we should measure process and outcome. Is that what you were referring to? #Kmers |
|
5:36 pm
|
ewenlb:
|
@KlaasdeBoer Bear with me on this one, I'll get back to you after the chat! English helps ;) #KMers |
|
5:37 pm
|
ewenlb:
|
@plantpixie Nice 1! I also believe in more learning-oriented monitoring involving clients / beneficiaries! #KMers |
|
5:37 pm
|
steveellwood:
|
@plantpixie eval of contact centre staff w/ knowledge tools - that measure *will* be gamed, Not an outcome (Systems thinking again) #KMers |
|
5:37 pm
|
KlaasdeBoer:
|
@ewenlb Thanks! Appreciate that! #KMers |
|
5:37 pm
|
jeffhester:
|
@ewenlb Nothing so scientific. We ask everyone (and anyone) to share examples. We vet then promote the best. #KMers |
|
5:38 pm
|
ewenlb:
|
Do you rather use IT tools or face-to-face approaches to assess/monitor #KM? Mixture of the 2? How? #KMers |
|
5:38 pm
|
stangarfield:
|
@jeffhester Agree - stories, testimonials, and thank-you messages extracted from threaded discussions help show value #KMers |
|
5:38 pm
|
ewenlb:
|
RT @jeffhester: @ewenlb Nothing so scientific. We ask everyone (&anyone) 2 share examples. We vet then promote the best. Simple! Nice #KMers |
|
5:38 pm
|
pekadad:
|
@steveellwood Ultimately, all measures will be gamed, right? :) #KMers |
|
5:38 pm
|
swanwick:
|
@jeffhester Proof by outlier? #KMers |
|
5:38 pm
|
NancyWhite:
|
RT @swanwick: adoption means de-adoption (word?) of something else. Always a net positive? #KMers (+ this where process eval is useful!) |
|
5:39 pm
|
ewenlb:
|
Does anyone here assess opportunity costs of not measuring KM? See Nick Milton's http://su.pr/25yRw2 #KMers |
|
5:39 pm
|
rdatta:
|
@ewenlb use both IT tools and f2f means of creating conversation - for communities we call it a mutual feedback session #KMers |
|
5:39 pm
|
ewenlb:
|
Do stories suffice to convince leaders then? #KMers |
|
5:40 pm
|
ewenlb:
|
@NancyWhite Agree! Process documentation / evaluation is tremendously helpful. Informal monitoring to inform planning! #KMers |
|
5:40 pm
|
mdieterle_chats:
|
RT @stangarfield: @jeffhester Agree - stories, testimonials, and thank-you messages extracted from threaded discuss. help show value #KMers |
|
5:40 pm
|
jeffhester:
|
@ewenlb when we've selected the best stories for a given year, a panel of C-level execs "judge" them and select ~6 "winners" #KMers |
|
5:40 pm
|
rsamii:
|
@ewenlb leaders wil be convinced if they hear the story from their peers or if they really believe in the value of KM - no lipservice #KMers |
|
5:40 pm
|
rdatta:
|
@pekadad not necessarily gamed - they have to understand the formula to do that - trick it not to reveal all #KMers |
|
5:40 pm
|
swanwick:
|
@ewenlb A better question might be "Should stories be enough to convince leaders"? #KMers |
|
5:40 pm
|
mneff:
|
@ewenlb Some, not all. Most require stories and numbers. Some don't move even after you provide the numbers. #kmers |
|
5:41 pm
|
jeffhester:
|
This exposes the execs to the ongoing KM value proposition, and gives recognition to the participants #KMers |
|
5:41 pm
|
steveellwood:
|
@pekadad Gaming measures; yep think Deming/Seddon; look at the flows and value/waste. Managers are never your friend. Leaders are #KMers |
|
5:41 pm
|
ewenlb:
|
RT @swanwick: @ewenlb A better question might be "Should stories be enough to convince leaders"? That's right, thank you! #KMers |
|
5:41 pm
|
CDN:
|
@jeffhester Sharing examples (anecdotal evidence) is very powerful to demonstrate the value of #KM. Complements other measurement... #KMers |
|
5:41 pm
|
steveellwood:
|
RT @mdieterle_chats: RT @stangarfield: @jeffhester Agree - stories, testimonials, and thank-you messages extracted from threaded discuss. help show value #KMers |
|
5:41 pm
|
bpluskowski:
|
@rdatta why tell people what the measures are anyway? If they don't know, they can't game... #kmers |
|
5:41 pm
|
ewenlb:
|
@mneff In other words, lead by example and work your way up from there? I'd go with that! #KMers |
|
5:41 pm
|
swanwick:
|
@rdatta If "gaming" leads to positive end-metric, isn't that ok. If there is a loophole, incorporate into metric. #KMers |
|
5:41 pm
|
rdatta:
|
@pekadad and ultimately - build in some subjective measurement into your system as well - this also prevents gaming -except bribe :) #KMers |
|
5:42 pm
|
pekadad:
|
@rdatta That reminds me of the phrase "security by obscurity" (making something secure by hiding it even if it's still accessible). #KMers |
|
5:42 pm
|
mdieterle_chats:
|
@ewenlb Not necessarily, but stories set the tone, are beliebable and easily understood #KMers |
|
5:42 pm
|
ewenlb:
|
In a project in Ethiopia we agreed to leave the logframe for donors but patch it up with qlttv stuff like outcome mapping and stories #KMers |
|
5:42 pm
|
bpluskowski:
|
My guess is that the answer will be "no" RT @swanwick: @ewenlb A better qu. might be "Should stories be enough to convince leaders"? #kmers |
|
5:42 pm
|
mneff:
|
@ewenlb Exactly, too many people wait for permission to do the right thing. We need to take more action and stop waiting. #kmers |
|
5:42 pm
|
jeffhester:
|
@swanwick Stories sell and are memorable, but you need statistical analysis to back up operational performance #KMers |
|
5:43 pm
|
ewenlb:
|
@mneff Cheers to that! #KMers |
|
5:43 pm
|
mneff:
|
Some worry that if not directed, then they shouldn't be doing it. I argue they should to improve the company. #kmers |
|
5:43 pm
|
swanwick:
|
RT @jeffhester: Stories sell and are memorable, but you need statistical analysis to back up operational performance --> Agreed #KMers |
|
5:44 pm
|
bpluskowski:
|
Agree! RT @jeffhester: @swanwick Stories sell and are memorable, but you need statistical analysis to back up operational performance #kmers |
|
5:44 pm
|
swanwick:
|
Gotta jump. Gr8 chat folks. Look forward to reading transcript. @ewenlb let us know if you blog a summary #KMers |
|
5:44 pm
|
stangarfield:
|
@jeffhester You can combine these, e.g., the number of posts to the reuse stories forum, the number of thank-you posts, etc. #KMers |
|
5:44 pm
|
mneff:
|
Getting people to take personal responsibility for their actions is a key to making this real. #kmers |
|
5:44 pm
|
ewenlb:
|
@jeffhester I think it also depends on what in KM you are assessing. See 2nd table on this post: http://su.pr/16EAgA #KMers |
|
5:44 pm
|
rdatta:
|
@bpluskowski you have to reveal some parts of the variables to get buy-in and confidence #KMers |
|
5:44 pm
|
plantpixie:
|
Contact center agents were also encouraged to contribute knowledge to the KM tool = increased value to users, increased usage. #KMers |
|
5:46 pm
|
ewenlb:
|
@bpluskowski Back to Q.# 2 then. I personally think a good brainstorming session is required with all parties concerned 1st thing! #KMers |
|
5:47 pm
|
rdatta:
|
@bpluskowski exactly - would be nice to get stories and testimonials directly from those effected. #KMers |
|
5:47 pm
|
ewenlb:
|
Where do you think that monitoring/assessing #KM is headed? new tools? new paradigms? new approaches? #KMers |
|
5:47 pm
|
mneff:
|
I am encouraged. I see efforts to measure the value we provide to clients and hope to extend that to measures of value they provide. #kmers |
|
5:48 pm
|
ewenlb:
|
Where should it be headed too? I hear a lot of storytelling to convince leaders, involving customers/beneficiaries, leading by exampl #KMers |
|
5:48 pm
|
jeffhester:
|
@ewenlb Agree that it depends on what you are measuring, and the maturity of your KM effort. Early efforts focus more numbers. #KMers |
|
5:48 pm
|
ewenlb:
|
@mneff Sounds great! Keep us posted on this work please! #KMers |
|
5:49 pm
|
bpluskowski:
|
@ewenlb - but the less participants know, the more real their behavious will be, and the more useful that metric will be #kmers |
|
5:49 pm
|
rdatta:
|
Its all about timing - which measures to introduce when and who the consumers will be - changes with the KM lifecycle #KMers |
|
5:49 pm
|
ewenlb:
|
@jeffhester and it depends on the 'KM' maturity of managers and leaders? #KMers |
|
5:49 pm
|
plantpixie:
|
@mneff Much of KM content was standard language - users contributed if they saw errors, had suggestions 4 improving script, etc #kmers |
|
5:50 pm
|
ewenlb:
|
@bpluskowski Perhaps this depends on how you present it? If it's for the sake of improving systems revealing metrics could be ok? #KMers |
|
5:50 pm
|
jeffhester:
|
So true! RT @ewenlb: @jeffhester and it depends on the KM maturity of managers and leaders? #KMers |
|
5:50 pm
|
steveellwood:
|
@mneff but that leads to more *measures* and less KM. Stories, thanks, and - say - +ve sales outcomes? #kmers |
|
5:50 pm
|
mneff:
|
@bpluskowski I am torn on this one. I understand the gaming issue but I also feel transparency is important for authentic behaviors. #kmers |
|
5:51 pm
|
ewenlb:
|
Future perspectives: sthg we're working on in #IKM-E: clarifying world views and knowledge value systems before designing assesst #KMers |
|
5:51 pm
|
rdatta:
|
focusing more on activities and flows in place of explicit knowledge stock #KMers |
|
5:52 pm
|
ewenlb:
|
... as in: tell me what you believe, what you need, what you value and if we all do this we can find a good set of tools, metrics etc #KMers |
|
5:52 pm
|
stangarfield:
|
Example: everyone belongs to at least one CoP, and every question asked in a CoP gets answered within 48 hours #KMers |
|
5:52 pm
|
bpluskowski:
|
@mneff I think in the modern enterprise, everyone knows that some sort of measurement will be used for all projects to determine succ #kmers |
|
5:52 pm
|
mdieterle_chats:
|
@mneff @bpluskowski everybody with the intent can and will game any system, no matter what the transparency! #KMers |
|
5:52 pm
|
jeffhester:
|
Totally agree. RT @mneff: @bpluskowski ...I feel transparency is important for authentic behaviors. #KMers |
|
5:52 pm
|
ewenlb:
|
@rdatta Agree with that! Too much 'just in case' information collected. Just blogged about this: http://su.pr/5ehAkQ #KMers |
|
5:52 pm
|
bpluskowski:
|
@mneff no need to explain to people what measures you'll be using though - as long as it doesn't effect them directly #kmers |
|
5:53 pm
|
ewenlb:
|
@stangarfield Nice example, thank you Stan! #KMers |
|
5:54 pm
|
bpluskowski:
|
@mdieterle_chats they have to have a motivation to game the system first - people don't game without gain #kmers |
|
5:54 pm
|
ewenlb:
|
Do you see any value in semantic web apps to help trace knowledge work contributions to strategic effectiveness? influence et al.? #KMers |
|
5:54 pm
|
bpluskowski:
|
as soon as you tell participants what the measures are, and what the effect will be, you'll no longer have authentic behaviour #kmers |
|
5:55 pm
|
rdatta:
|
@mdieterle_chats dont agree with that - if you dont reveal weights for example and add subjective measures, you can lower gaming #KMers |
|
5:55 pm
|
ewenlb:
|
@bpluskowski The point is also to encourage positive 'gaming' (new word 2me) behaviours and prevent negative ones? #KMers |
|
5:55 pm
|
bpluskowski:
|
@mdieterle_chats ultimately you can only game it if you know what rules are there to be gamed :) #kmers |
|
5:56 pm
|
ewenlb:
|
@bpluskowski If gaming reveals system flaws it can help. So monitor system use is relevant here - open for serendipity #KMers |
|
5:56 pm
|
bpluskowski:
|
@ewenlb different issue then - stops being metrics, and becomes change agents #kmers |
|
5:56 pm
|
jeffhester:
|
If the measures are visible, and encourage positive changes in behavior, I'm for it. #KMers |
|
5:56 pm
|
ewenlb:
|
What will be your next action to improve monitoring/assessment of knowledge / #KM in your work? #KMers |
|
5:57 pm
|
ewenlb:
|
@bpluskowski Yes, why not? Metrics are like signals they're not the reality but should focus on understanding the reality #KMers |
|
5:57 pm
|
VMaryAbraham:
|
@bpluskowski Becoming change agents is good. But need to prove causation. That's the problem w/ #KM metrics. #KMers #kmers |
|
5:57 pm
|
rdatta:
|
got to be pragmatic - often people spend too much time trying to perfect quantitative measurement - and it can't be done #KMers |
|
5:58 pm
|
bpluskowski:
|
@ewenlb no reason why not - "metrics" like that can be v useful to encourage a positive culture change - but u have to be v careful #kmers |
|
5:58 pm
|
mneff:
|
Found that people were rushing through calls to get their numbers up. People weren't happy. Changed to number of satisfied customers. #kmers |
|
5:58 pm
|
stangarfield:
|
@ewenlb Provide more ways for users to provide direct feedback (e.g., through recommendations, interactions, tagging, etc.) #KMers |
|
5:58 pm
|
ewenlb:
|
@VMaryAbraham So the ever lurking issue of 'attribution' of knowledge work looms back again? #KMers |
|
5:59 pm
|
bpluskowski:
|
@VMaryAbraham agreed - KM needs to prove that it makes a positive change - that it somehow adds real value. V. Hard to do that #kmers |
|
5:59 pm
|
TheTransitioner:
|
Following the conversations on #KMers .Free currencies enable ways of measuring, aknowledging&trading wealth, thus...same conversation! |
|
5:59 pm
|
rdatta:
|
some quantitative (right measures at right time in KM rollout) and qualitative, some subjective is good mix #KMers |
|
5:59 pm
|
ewenlb:
|
@mneff ...Or when the system is training people to game ;) It all depends on having smart leaders ready to adapt their approach then #KMers |
|
5:59 pm
|
mneff:
|
That helped but not far enough. Now considering number of delighted customers. Pushing for customer experience and not just numbers. #kmers |
|
5:59 pm
|
bpluskowski:
|
@mneff nice example #kmers |
|
6:00 pm
|
VMaryAbraham:
|
@bpluskowski Now you've put your finger on the problem w/ #KM metrics. Where to start to solve this? #kmers |
|
6:00 pm
|
ewenlb:
|
RT @rdatta: some quantitative (right measures at right time in KM rollout) and qualitative, some subjective is good mix --> Agree! #KMers |
|
6:00 pm
|
stangarfield:
|
@rdatta Agree #KMers |
|
6:00 pm
|
kaskadia:
|
RT @TheTransitioner: Following the conversations on #KMers .Free currencies enable ways of measuring, aknowledging&trading wealth.. |
|
6:00 pm
|
rdatta:
|
Easiest thing - take traditional known measures - and show how they improve through correlation with KM activity measures #KMers |
|
6:00 pm
|
ewenlb:
|
@mneff To me that's the real way forward: when the people we do things with and for have value for their efforts #KMers |
|
6:00 pm
|
VMaryAbraham:
|
@mneff Delighted customers is a wonderful goal. How did you measure delight? #kmers |
|
6:01 pm
|
ewenlb:
|
{facilitator} We're reaching the end of this chat. Any last pearls of wisdom? This has been a great chat already! #KMers |
|
6:01 pm
|
mneff:
|
I think this discussion is very related to the story about rewards and incentives. It really depends on the people. #kmers |
|
6:01 pm
|
jeffhester:
|
@VMaryAbraham Delighted customers return willingly, and tell their friends. #KMers |
|
6:02 pm
|
mneff:
|
@VMaryAbraham Do not know yet, working up a customer intelligence maturity model to help with this work. #kmers |
|
6:02 pm
|
ewenlb:
|
RT @VMaryAbraham: @mneff Delighted customers is a wonderful goal. How did you measure delight? LOL! Stories again? #KMers |
|
6:02 pm
|
bpluskowski:
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@VMaryAbraham no idea-it's this dilemma that started me looking at other processes like Innovation-where value creation =more obvious #kmers |
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6:02 pm
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VMaryAbraham:
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@rdatta How do you prove the correlation? Unless users R willing to confess, how do we know that a #KM resource made the difference? #kmers |
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6:02 pm
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rdatta:
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@ewenlb skimmed your blog entry - like its message #KMers |
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6:02 pm
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stangarfield:
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@mneff Agree - connect business goals, operational goals, communications, and rewards and recognition to reinforce each other #KMers |
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6:02 pm
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VMaryAbraham:
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Proof that #KM works! RT @jeffhester: @VMaryAbraham Delighted customers return willingly, and tell their friends. #kmers |
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6:03 pm
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VMaryAbraham:
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@VMaryAbraham Since the value isn't always obvious or acknowledged by users, #KM has an uphill battle. #kmers |
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6:03 pm
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bpluskowski:
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@VMaryAbraham Collab Innov draws on KM principles, but ends up with more solid value delivery to the org #kmers |
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6:03 pm
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ewenlb:
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@rdatta Cheers! Will write on this chat and more for that #IKM-E paper on #M&E of #KM. Will keep you peeps informed! #KMers |
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6:03 pm
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rdatta:
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@VMaryAbraham have a large enough sample size where you measure KM activity and show how it fares against the company average #KMers |
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6:03 pm
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jeffhester:
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A delighted KMer shares their enthusiasm for #KM and infects those around #KMers |
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6:04 pm
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ewenlb:
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{facilitator} I'm going to have to leave this chat unfortunately but U are all welcome to stay and continue! Chat transcript 2 follow #KMers |
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6:04 pm
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rdatta:
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@bpluskowski to me KM is about collaboration and innovation - through highly social means, supported by technology #KMers |
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6:04 pm
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VMaryAbraham:
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@bpluskowski What is Collab Innov doing differently? Or is it just tied closer to biz goals & therefore must be transparent? #kmers |
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6:05 pm
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bpluskowski:
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@VMaryAbraham but with pure KM, very hard to show correlation-and crucially ROI-it's a leap of faith as benefits are mostly intangble #kmers |
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6:05 pm
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jeffhester:
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@ewenlb Thanks for moderating such a challenging and interesting topic! #KMers |
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6:05 pm
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VMaryAbraham:
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@rdatta Large sample size helps, but we still face the problem of proving cause & effect. #kmers |
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6:05 pm
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ewenlb:
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{facilitator} So thank you all for your inputs so far, it was really great to engage on this rich topic! Follow up in a few months? #KMers |
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6:05 pm
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mneff:
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@bpluskowski Which makes sense since innovation is just applied knowledge <smile>. #kmers |
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6:05 pm
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plantpixie:
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RT @mneff: I think this discussion is very related to the story about rewards and incentives. It really depends on the people. #kmers |
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6:05 pm
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VMaryAbraham:
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@bpluskowski Exactly right. This is the dilemma we have to solve for #KMers everywhere! #kmers |
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6:06 pm
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bpluskowski:
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@mneff I wouldn't disagree with that :) #kmers |
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6:06 pm
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mneff:
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@ewenlb Yes, thank you very much for your facilitation. Rich topic as you can see with varied responses. #kmers |
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6:06 pm
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bpluskowski:
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@VMaryAbraham Innov has the advantage of being a problem solving exercise at its heart. A problem has a before, and an after = result #kmers |
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6:06 pm
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VMaryAbraham:
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@ewenlb Thanks for moderating, Ewen. We definitely need another session or two on this topic. #kmers |
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6:06 pm
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bpluskowski:
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@VMaryAbraham and you can (usually) measure results #kmers |
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6:07 pm
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VMaryAbraham:
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RT @bpluskowski: @VMaryAbraham Innov hs the advantage of being a problem solving exercise. A problem hs a before, & an after = result #kmers |
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6:07 pm
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rdatta:
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@VMaryAbraham only down to specifid activity level - exact attribution is like alchemy anyway - consumers of data need to be mature #KMers |
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6:07 pm
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steveellwood:
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excellent chat on difficult topic thanks to all and {facilitator} #kmers |
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6:07 pm
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bpluskowski:
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@ewenlb thanks Ewen - enjoyed this conversation :) #kmers |
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6:07 pm
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ewenlb:
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@mneff Yes I expected it might go in all directions but we had great inputs! Feel free 2give feedback to improve facil. Ciao now! #KMers |
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6:08 pm
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VMaryAbraham:
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@bpluskowski So #KM should focus on problem-solving. Have a baseline (for before) and measure results after. #kmers |
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6:08 pm
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plantpixie:
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@ewenlb Thanks for moderating, Ewen! I'd like to talk more about specific measurement tools in future. #KMers |
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6:08 pm
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plantpixie:
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Thanks for another lively chat everyone! #KMers |
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6:09 pm
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VMaryAbraham:
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That's the problem! RT @rdatta: @VMaryAbraham exact attribution is like alchemy anyway - consumers of data need to be mature #kmers |
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6:09 pm
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mneff:
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@VMaryAbraham I think it has two parallel purposes that complement each other. Immediate business problems and long term capacity. #kmers |
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6:09 pm
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bpluskowski:
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@VMaryAbraham that would certainly be a start-as @mneff mentioned, Innovation can easily be seen as an applied KM discipline #kmers |
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6:10 pm
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VMaryAbraham:
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@mneff Agreed. Solving the immediate biz problems buys trust so #KM can focus on long-term capacity. #kmers |
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6:10 pm
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mneff:
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Focus people on real solutioning and it will help focus their efforts. Expose them to different techniques so they can build longterm #kmers |
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6:11 pm
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bpluskowski:
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yup RT @VMaryAbraham: @mneff Agreed. Solving the immediate biz problems buys trust so #KM can focus on long-term capacity. #kmers |
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6:12 pm
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bpluskowski:
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Thanks all, I have another meeting now, but enjoyed this! #kmers |
