WTHashtag Logo

#naastudentconf

wthashtag.com/naastudentconf

Transcript from February 21, 2010 to February 24, 2010

All times are Pacific Time
 
February 21, 2010
2:55 am PlanItPlanners: @NAAStudentConf Looking forward to meeting everyone in Vegas! Stp @ booth513 and say HI! Get a "SMG Roundup" Silver ticket! #studenthousing
2:56 am PaulAlford: RT @PlanItPlanners: @NAAStudentConf Looking forward to meeting everyone in Vegas! Stp @ booth513 and say HI! Get a "SMG Roundup" Silver ticket! #studenthousing
2:58 pm mdutech: We'll be covering all the tech trends for student housing this week. Anything specific you want to learn more about? #NAAStudentConf
5:15 pm Bran_Hammond: At RDU...flying to Vegas today for the @NAAStudentConf...getting pretty excited about it! http://myloc.me/42mrO
8:27 pm danoltersdorf: Quick test using Twittercamp for my @NAAStudentConf presentation tomorrow. Hashtag for presentation Q&A will be #NAASH2A
11:45 pm mdutech: @NAAStudentConf What's the official hashtag this week? Is it #NAAStudentConf?
 
February 22, 2010
2:21 am Bran_Hammond: JUST made the connection in Philly...Vegas and @NAAStudentConf here I come!
2:28 am Bran_Hammond: Touched down in #LasVegas...on my way to Mandalay Bay...@NAAStudentConf starts tomorrow AM!
2:40 pm Bran_Hammond: Sunrise in #Vegas...getting ready, the down to @NAAStudentConf...should be an educational/enriching few days!
2:44 pm kimcoryfitness: @LisaTrosien Good luck today on your presentation @NAAStudentConf Wish I could be there to hear you ROCK the house! Can't wait 2 catch up:)
5:00 pm mdutech: @LisaTrosien Did we ever come up with the official hashtag? (cc: @NAAStudentConf)
5:01 pm mdutech: The @NAAStudentConf is about to get started. Stay tuned for updates related to tech trends for student housing communities!
5:08 pm JeffreyLeeUnits: .@lisatrosien The hash tag for NAA Student Housing is #NAAStudentConf. Have fun!
5:10 pm lisatrosien: Hashtag for student housing is: #NAAStudentConf http://myloc.me/44uHu
5:12 pm kimcoryfitness: RT @LisaTrosien: Hashtag for student housing is: #NAAStudentConf http://myloc.me/44uHu
5:20 pm resiteonline: RT @LisaTrosien Hashtag for student housing is: #NAAStudentConf
5:24 pm mdutech: #NAAStudentConf is under way. @mikepeter, Michael Mouron, Jim Short, Tom Trubiana on stage. Submit ?s using #SHOpen.
5:24 pm trainingfactor: RT @JeffreyLeeUnits: .@lisatrosien The hash tag for NAA Student Housing is #NAAStudentConf. Have fun!
5:26 pm mdutech: You can also submit ?s via text - 917.472.9845. #NAAStudentConf #SHOpen
5:30 pm mdutech: Technology is important to students. That's where you should focus. #NAAStudentConf /via @LisaTrosien
5:35 pm danoltersdorf: RT @mdutech: You can also submit ?s via text - 917.472.9845. #NAAStudentConf #SHOpen
5:36 pm lisatrosien: RT @danoltersdorf: RT @mdutech: You can also submit ?s via text - 917.472.9845. #NAAStudentConf #SHOpen http://myloc.me/44x70
5:39 pm lisatrosien: Official hashtag for NAA Student Housing:#NAAStudentConf http://myloc.me/44xm4
5:40 pm danoltersdorf: Thanks! RT @LisaTrosien: Official hashtag for NAA Student Housing:#NAAStudentConf http://myloc.me/44xm4
5:41 pm IRIOMobile: Listening to the executive panel MC'd by Mike Peter #NAAstudentconf
5:42 pm trainingfactor: @danoltersdorf when is your seminar? #NAAStudentConf
5:45 pm danoltersdorf: "So far our greed has over-run our good sense" - Mike Mouron :) #outofcontextquote #NAAStudentConf
5:46 pm danoltersdorf: 2:15pm! RT @trainingfactor: @danoltersdorf when is your seminar? #NAAStudentConf
5:47 pm mdutech: Students gravitating to "marginal" projects to save $100-200/mo. on their housing costs. #NAAStudentConf
5:47 pm mdutech: Occupancies flat, concessions increasing, leasing cycle itself is much longer. #NAAStudentConf
5:48 pm danoltersdorf: Loving the banter between the Execs #NAAStudentConf
5:51 pm mdutech: For renewals, sell distinguishing features, experience, lifestyle. Marketing is broader than your collateral. #NAAStudentConf
5:52 pm KeriPalasz: RT @mdutech: For renewals, sell distinguishing features, experience, lifestyle. Marketing is broader than your collateral. #NAAStudentConf
5:52 pm danoltersdorf: RT @mdutech: For renewals, sell distinguishing features, experience, lifestyle. Marketing is broader than your collateral. #NAAStudentConf
5:53 pm Bran_Hammond: "We need to look at marketing in a broader sense...interaction w/ staff will increase your resident retention."-Tom Trubiana #NAAStudentConf
5:54 pm mdutech: Renewals averaging in the 40% range across the panel. #NAAStudentConf
5:55 pm mdutech: It's very difficult to push rent when new product comes online. The private bed/bath is almost a necessity off campus. #NAAStudentConf
5:55 pm danoltersdorf: 85% of today's students had a private bedroom growing up. #NAAStudentConf
5:56 pm mdutech: 85% of today's students had a private bedroom growing up. #NAAStudentConf /via @danoltersdorf
5:57 pm trainingfactor: @danoltersdorf awesome Dan- who will be tweeting for you? :) #NAAStudentConf
5:59 pm mdutech: Amenities: Meeting rooms a growing trend. High bandwidth is a necessity. #NAAStudentConf
5:59 pm trainingfactor: RT @mdutech: Amenities: Meeting rooms a growing trend. High bandwidth is a necessity. #NAAStudentConf
6:00 pm danoltersdorf: RT @mdutech: Amenities: Meeting rooms a growing trend. High bandwidth is a necessity. #NAAStudentConf
6:08 pm mfguide: @mdutech Any citations/locations that students are moving down market? #NAAStudentConf
6:11 pm danoltersdorf: I have no designated Tweeter :), hashtag for session will be #NAASH2B RT @trainingfactor: who will be tweeting 4u #NAAStudentConf
6:14 pm mdutech: @NAAStudentConf Suggestion: Can you retweet questions that are being submitted via text? #SHOpen
6:14 pm lisatrosien: RT @mdutech: Students gravitating to "marginal" projects to save $100-200/mo. on their housing costs. #NAAStudentConf http://myloc.me/44zOb
6:15 pm mdutech: Miss the fall opening, and you're dead in the water for at least one year, probably more. #NAAStudentConf
6:16 pm mdutech: @mfguide No specific markets cited, but there was general acknowledgement that it's an issues. #NAAStudentConf
6:16 pm IRIOMobile: "We are finding that students don't read their emails - we are using text-4-info to get in front of them" - Jim Short, CLV #NAAStudentconf
6:17 pm mdutech: Social media is critical for student housing. (The panel mentioned MySpace ... still a player for students?) #NAAStudentConf
6:18 pm danoltersdorf: RT @IRIOmobile: "We are finding that students don't read their emails - we are using text-4-info to get in front of them" #NAAStudentconf
6:19 pm IRIOMobile: Student have their mobile device everywhere they go, social media is important - Jim Short, CLV #NAAStudentconf
6:19 pm nsteinert: @mdutech clarification- CLV does not use myspace. Not sure where that came from lol #NAAStudentConf
6:19 pm mdutech: Student have their mobile device everywhere they go, social media is important - Jim Short, CLV #NAAStudentconf /via @IRIOmobile
6:20 pm danoltersdorf: Nope RT @mdutech: Social media critical for student housing. (The panel mentioned MySpace. still player for students?) #NAAStudentConf
6:24 pm mdutech: This generation of students is very civic-minded, passionate about the causes they believe in. #NAAStudentConf
6:24 pm trainingfactor: RT @mdutech: This generation of students is very civic-minded, passionate about the causes they believe in. #NAAStudentConf
6:31 pm mdutech: Overbuilding in Tier 1 markets has created some of the worst student housing markets in the country. #NAAStudentConf
6:39 pm PlanItPlanners: Come see us at booth #513! Ask Melissa about tonight's SMG VIP excursion! It's going to awesome! #NAAstudentconf http://twitpic.com/14rf7f
6:42 pm beekayroot: RT @danoltersdorf 85% of today's students had a private bedroom growing up. #NAAStudentConf
6:57 pm TheEllipseCow: Session starting: Why your social networking is not working. - @LisaTrosien #NAAStudentConf
7:02 pm trainingfactor: RT @TheEllipseCow: Session starting: Why your social networking is not working. - @LisaTrosien #NAAStudentConf
7:03 pm mdutech: 33% of college students spend at least 10 hours per week online. #NAAStudentConf
7:04 pm mdutech: Most companies don't know how to execute a social media strategy. #NAAStudentConf
7:05 pm mdutech: Google your property's name. Are you OK with what people are saying about your business? #NAAStudentConf
7:06 pm TheEllipseCow: Resource reminder: getlisted.org #NAAStudentConf
7:07 pm mdutech: Claim your online presence. Get started at http://getlisted.org. Find a unique username w/ http://knowem.com. #NAAStudentConf
7:07 pm TheEllipseCow: Resource: Knowem.com searches over 350 social media networks to secure your brand #NAAStudentConf
7:08 pm mdutech: Social media can't succeed without a genuine focus on your customers. #NAAStudentConf
7:10 pm mdutech: Example of social media integration - http://mycollegesuites.com. #NAAStudentConf
7:14 pm Bran_Hammond: At a session about partnering w/ on-campus housing...open lines of communication are key!!! #NAAStudentConf
7:21 pm spychresearch: RT @TheEllipseCow: Resource: Knowem.com searches over 350 social media networks to secure your brand #NAAStudentConf
7:23 pm spychresearch: RT @mdutech: Example of social media integration - http://mycollegesuites.com. #NAAStudentConf
7:23 pm mdutech: Use your property's social media presence to promote your community outreach efforts. #NAAStudentConf
7:24 pm TheEllipseCow: FB fan page tip from @OSU_BigRedBus add all other school related FB fan pages to your page's favorites to create reciprocity #NAAStudentConf
7:25 pm mdutech: RT @TheEllipseCow: FB fan page tip from @OSU_BigRedBus add all other school related FB fan pages to your page's favorites to create reciprocity #NAAStudentConf
7:27 pm mdutech: Work your social media presence ... don't just let it sit there. #NAAStudentConf
7:31 pm spychresearch: @LisaTrosien stats on collegiate myspace use doesn't reflect general Myspace demos & assumptions you mentioned. Thoughts? #NAAStudentConf
7:31 pm TheEllipseCow: Good example of Student Housing twitter: @studiogreen setup & designed by @nsteinert #NAAStudentConf
7:34 pm mdutech: Blogging drives traffic to your website when done well. #NAAStudentConf
7:36 pm HannahCrosby321: Loving the new things I'm learning at #NAAStudentConf
7:37 pm mdutech: Check out the Studio Green FB pages for good examples of FBML custom tabs. #NAAStudentConf
7:38 pm TheEllipseCow: Check out @StudioGreen FB pages for good ex of FBML custom tabs #NAAStudentConf (via @mdutech) @nsteinert was sitting back here saying this
7:38 pm nsteinert: Or facebook.com/CambridgeOaks :) RT @mdutech: Check out the Studio Green FB pages for good examples of FBML custom tabs. #NAAStudentConf
7:41 pm mdutech: 67% of ratings on @Yelp are positive. #NAAStudentConf
7:41 pm TheEllipseCow: 67% of @yelp ratings are positive (4 & 5 star) #NAAStudentConf
7:41 pm nsteinert: Yelp = clean slate for most. :) working well for CLV #NAAStudentConf
7:43 pm TheEllipseCow: Watch video Yelp for Business Owners: make sure to claim your page. #NAAStudentConf
7:44 pm mdutech: Read reviews, don't take it personally, respond professionally, ask for the review if appropriate. #NAAStudentConf
7:44 pm TheEllipseCow: Work Smart: Claiming Your Name on the Web http://bit.ly/cFQJAh (via @ginatrapani) (via @fastcompany) #NAAStudentConf
7:48 pm mdutech: RT @TheEllipseCow: Work Smart: Claiming Your Name on the Web http://bit.ly/cFQJAh (via @ginatrapani) (via @fastcompany) #NAAStudentConf
7:51 pm mdutech: Untapped market for social media communication - Parents. #NAAStudentConf
7:52 pm mdutech: Social mediais a marathon, not a sprint. Be in it for the long run. #NAAStudentConf
7:54 pm TheEllipseCow: Untapped market for social media communication - Parents. #NAAStudentConf (via @mdutech)
7:54 pm artchickhb: RT @mdutech: Social mediais a marathon, not a sprint. Be in it for the long run. #NAAStudentConf
8:08 pm aimeecmiller: RT @mdutech: Social mediais a marathon, not a sprint. Be in it for the long run. #NAAStudentConf
8:09 pm aimeecmiller: More good info RT @mdutech: Read reviews, don't take it personally, respond professionally, ask 4 the review if appropriate. #NAAStudentConf
9:09 pm PlanItPlanners: Stop by the SMG booth #513 after you eat lunch! Event @7 and only few Gold tix left! Dinner/open bar/Elvis/bull riding! #Naastudentconf
9:10 pm TheEllipseCow: if anyone needs an iPhone charge come visit us at booth 215 #NAAStudentConf
9:13 pm plannerisms: RT @PlanItPlanners: Stop by the SMG booth #513 after you eat lunch! Event @7 and only few Gold tix left! Dinner/open bar/Elvis/bull riding! #Naastudentconf
9:21 pm HKattelman: RT @mdutech: Social mediais a marathon, not a sprint. Be in it for the long run. #NAAStudentConf
9:49 pm spychresearch: RT @plannerisms: Stop by the SMG booth #513 after you eat lunch! Event @7 and only few Gold tix left! Dinner/open bar/Elvis #Naastudentconf
9:53 pm Sandra_Barron: Love the #NAAStudentConf
9:55 pm gskatz: While I'm not much of a Vegas guy, I wish I were at the #NAAStudentConf. I got my start in property mgt in student housing in 1989.
10:02 pm spychresearch: Headed to parental influence on student decisions. Relates a lot to our talk tomorrow with @Elysa and @nsteinert #NAAStudentConf
10:04 pm spychresearch: RT @Sandra_Barron: Love the #NAAStudentConf
10:08 pm kimcoryfitness: @gskatz I'm not much of a Vegas girl, but also wish I was @ #NAAStudentConf! Started my MF career in 1994 leasing in SH & still LOVE it!
10:14 pm Bran_Hammond: In a session a/b parents' influence in student-housing decisions...the dreaded "double-close" I talk to my staff about! #NAAStudentConf
10:16 pm lisatrosien: Getting ready to Tweet Social Media 101. #NAAStudentConf http://myloc.me/44LFv
10:18 pm lisatrosien: HR, IT, Regionals and more have issues with social media.#NAAStudentConf http://myloc.me/44LJZ
10:20 pm lisatrosien: Content -vs- contact searching is a great way to describe the evolution created by the social web.#NAAStudentConf http://myloc.me/44LRb
10:21 pm lisatrosien: 75% of renters are using SM (Gen Y). #NAAStudentConf http://myloc.me/44LVj
10:23 pm TheEllipseCow: Session: Highly Effective Lead Generation with Mobile Marketing with Barrie Nichols & Natalie Duke #NAAStudentConf
10:23 pm lisatrosien: Residents use SM more than mgmnt co's do. Renters who have friends at props are more likely to renew/refer.#NAAStudentConf
10:24 pm AptsForRent: RT @lisatrosien: 75% of renters are using SM (Gen Y). #NAAStudentConf http://myloc.me/44LVj
10:25 pm lisatrosien: Bell Partners got 400 leases in March 09 from SMedia. #NAAStudentConf http://myloc.me/44M7J
10:27 pm lisatrosien: Google looks for meta tags, fresh content and linked content.#NAAStudentConf http://myloc.me/44MaZ
10:27 pm mdutech: @BellPartners got 400 leases in March 09 from SMedia. #NAAStudentConf /via @LisaTrosien
10:28 pm TheEllipseCow: Some stats (for @spychresearch) 4.1 Billion texts sent per day. 57% of US cell subscrs txt regularly. #NAAStudentConf
10:30 pm lisatrosien: Just ask residents to get involved by blogging. You'll be surprised how willing they are to become involved.#NAAStudentConf
10:30 pm mdutech: Campus studies - Text messaging is the college student's preferred method of communication. // But with who? #NAAStudentConf
10:31 pm lisatrosien: If you don't let your residents talk on your SM pages, there is no reason for them to go to your pages. #NAAStudentConf
10:32 pm rentwiki: RT @LisaTrosien: Bell Partners got 400 leases in March 09 from SMedia. #NAAStudentConf http://myloc.me/44M7J
10:32 pm TamelaCoval: RT @LisaTrosien: Bell Partners got 400 leases in March 09 from SMedia. #NAAStudentConf http://myloc.me/44M7J
10:33 pm mdutech: Case study: 40 renewals in one week from one text message. /via @nsteinert #NAAStudentConf
10:33 pm lisatrosien: Responding to rating sites is critical. Perfect ratings lack credibility.#NAAStudentConf http://myloc.me/44Mz4
10:35 pm lisatrosien: I'm just tweeting here .. Don't necessarily agree with all being said here. #NAAStudentConf http://myloc.me/44MGl
10:35 pm CampusHomes: RT @mdutech: Campus studies - Text messaging is the college student's preferred method of communication. // But with who? #NAAStudentConf
10:36 pm lisatrosien: Wow, its a real @Ericurbane lovefest here from Finder on the SM 101 panel! Congrats Eric! #NAAStudentConf http://myloc.me/44MKk
10:38 pm TamelaCoval: Who would'a thunk it?Residents use SM more than their landlords.Renters who like their apts Renew&Tell their friends via SM.#NAAStudentConf
10:38 pm rentwiki: Who would'a thunk it?Residents use SM more than their landlords.Renters who like their apts Renew&Tell their friends via SM.#NAAStudentConf
10:39 pm TamelaCoval: Lovefest @Ericurbane@LisaTrosien Congrats. If people start shedding apparel send twitpics. #NAAStudentConf
10:41 pm TheEllipseCow: @LisaTrosien his Twitter handle is @Eric_Urbane #NAAStudentConf
10:42 pm lisatrosien: RT @mdutech: Case study: 40 renewals in one week from one text message. /via @nsteinert #NAAStudentConf http://myloc.me/44N4H
10:42 pm drivebuy: RT @mdutech Campus studies - Text messaging is the college student's preferred method of communication. #NAAStudentConf Everyone!
10:44 pm TamelaCoval: Nat Duke RocksRT @TheEllipseCow: Session: Highly Effective Lead Generation with Mobile Marketing -Natalie Duke & Friends #NAAStudentConf
10:44 pm lisatrosien: NY Times ad revenue $7 M, FBook, $50M.#NAAStudentConf http://myloc.me/44Neq
10:46 pm lisatrosien: Properties do not need Fbook, MySpace or Twitter accounts. Turn the students into the brand evangelists on their own. #NAAStudentConf
10:48 pm lisatrosien: Yelp isn't always people you know; neither is AptRatings. Facebook comes from people you know - powerful.#NAAStudentConf
10:49 pm lisatrosien: Average number of 'friends' college student has on Fbook - over 400.#NAAStudentConf http://myloc.me/44NA0
10:49 pm 30lines: @LisaTrosien I would argue that. You still need communication hubs. Only Apple can get away w/o having them. #NAAStudentConf
10:52 pm lisatrosien: @30lines I'm only Tweeting - not necessarily agreeing.#NAAStudentConf http://myloc.me/44NMz
10:56 pm TamelaCoval: Agree with U 30 linesRT @30lines: @LisaTrosien I would argue that. Apts still need communication hubs; Fbook, Twitter,etc #NAAStudentConf
10:58 pm lisatrosien: @MarkJuleen gets a shout out at NAA! Nerds unite! #NAAStudentConf http://myloc.me/44O90
11:00 pm lisatrosien: Tag video accurately, location, type of housing, demographic for student, I.e. Grad student, etc.#NAAStudentConf http://myloc.me/44Oik
11:01 pm lisatrosien: Relevant title, relevant keywords, ratings, all important in video. #NAAStudentConf http://myloc.me/44Om2
11:02 pm lisatrosien: Use video on Craigslist, Backpage, social sites, ILS, more. #NAAStudentConf http://myloc.me/44Or6
11:03 pm TheEllipseCow: my favorite line from this session "what do you mean y'all don't watch Paris Hilton?" - Barrie Nichols #NAAStudentConf
11:03 pm lisatrosien: Have a branded YTube channel, map your videos thru Google maps. #NAAStudentConf http://myloc.me/44Ovo
11:04 pm Bran_Hammond: RT @LisaTrosien: NY Times ad revenue $7 M, FBook, $50M.#NAAStudentConf http://myloc.me/44Neq
11:04 pm lisatrosien: 79% of apartment shoppers find video more helpful than photos. #NAAStudentConf http://myloc.me/44OAT
11:05 pm lisatrosien: Video audience to griow to 190M people by 2012.#NAAStudentConf http://myloc.me/44OEu
11:05 pm TheEllipseCow: 79% of apartment shoppers find video more helpful than photos. #NAAStudentConf http://myloc.me/44OAT (via @LisaTrosien)
11:06 pm lisatrosien: YouTube accounts for 25% of all Google searches.#NAAStudentConf http://myloc.me/44OIm
11:07 pm lisatrosien: Link to your property video in your sig line. #NAAStudentConf http://myloc.me/44ONm
11:07 pm trainingfactor: RT @lisatrosien: Video audience to griow to 190M people by 2012.#NAAStudentConf http://myloc.me/44OEu
11:08 pm trainingfactor: RT @lisatrosien: YouTube accounts for 25% of all Google searches.#NAAStudentConf http://myloc.me/44OIm
11:23 pm TheEllipseCow: ready for student panel: #NAAStudentConf http://yfrog.com/37w7nvj
11:27 pm CampusHomes: RT @lisatrosien: 79% of apartment shoppers find video more helpful than photos. #NAAStudentConf http://myloc.me/44OAT
11:35 pm TamelaCoval: #AptsTweetorial Students/Residents R your BestNeighborhoodAdvocates. @RentWiki has EZ tools 2 help them & u share hood info! #NAAStudentConf
11:38 pm mdutech: Tag video accurately, location, type of housing, demographic for student, I.e. Grad student, etc.#NAAStudentConf /via @LisaTrosien
11:39 pm mdutech: Starting the student discussion with text messaging, video chat & social media. #NAAStudentConf
11:42 pm mdutech: Being green is a plus, but not if it costs more. #NAAStudentConf
11:43 pm mdutech: Popular websites: Email, Facebook, YouTube & MySpace (for music) Only two on the panel are on Twitter. #NAAStudentConf
11:46 pm annpadgett: RT @mdutech: Popular websites: Email, Facebook, YouTube & MySpace (for music) Only two on the panel are on Twitter. #NAAStudentConf
11:47 pm mdutech: Some students using Facebook to find & meet roommates. #NAAStudentConf
11:47 pm trainingfactor: that will continue to change RT @mdutech: Being green is a plus, but not if it costs more. #NAAStudentConf
11:48 pm mdutech: More online classes mean that I Ferber service needs to be more reliable than ever. #NAAStudentConf
11:49 pm mdutech: Students are willing to more (but not not much more) for better Internet service. #NAAStudentConf
11:49 pm Bran_Hammond: U can use a Flip to send personalized tours! RT @LisaTrosien: 79% of apartment shoppers find video more helpful than photos. #NAAStudentConf
11:49 pm annpadgett: RT @mdutech: Tag video accurately, location, type of housing, demographic for stud, I.e. Grad student, etc #NAAStudentConf /via @LisaTrosien
11:50 pm mdutech: Question for the panel: Is Facebook getting old now that your parents are joining the site? #NAAStudentConf
11:51 pm mdutech: Most desired features: Proximity to campus & spacious rooms. #NAAStudentConf
11:52 pm mdutech: Students are searching Google & Google Maps to find a property, then asking friends for opinions. #NAAStudentConf
11:53 pm mdutech: Question for the panel: What term would you type into Google to start your search? #NAAStudentConf
11:57 pm mdutech: Most on the panel prefer lease by the bed options. #NAAStudentConf
11:59 pm mdutech: Students tune out ads on Google & Facebook. They avoid clicking them for the most part. #NAAStudentConf
 
February 23, 2010
12:08 am mdutech: Reserved parking spot used to create urgency - first to sign gets to choose their preferred spot. #NAAStudentConf
12:10 am trainingfactor: RT @mdutech: Reserved parking spot used to create urgency - first to sign gets to choose their preferred spot. #NAAStudentConf
12:11 am mdutech: Must-haves for students: washer/dryer, wi-fi, furnished unit, big bathroom. #NAAStudentConf
12:13 am trainingfactor: No sauna? RT @mdutech: Must-haves for students: washer/dryer, wi-fi, furnished unit, big bathroom. #NAAStudentConf
12:14 am mdutech: Shuttle service is a big plus, especially if parking is a problem on campus. #NAAStudentConf
12:17 am mdutech: @PicoLanai Glad to help! Great insights from these students today. #NAAStudentConf
12:18 am AptChat: For the student housing folks, check the stream over at #NAAStudentConf for updates from the conference!
12:21 am mdutech: @tmgrace I'm sure you're right. Just reporting what I hear. #NAAStudentConf
12:22 am mdutech: @GreenLandlady I hear you, but the students want to just say no to rolls of quarters & inside-out clothes! #NAAStudentConf
12:22 am trainingfactor: RT @AptChat: For the student housing folks, check the stream over at #NAAStudentConf for updates from the conference!
12:24 am mdutech: @PicoLanai These students really like their space. It was #2 on their list. #NAAStudentConf
12:24 am rentwiki: RT @AptChat: For the student housing folks, check the stream over at #NAAStudentConf for updates from the conference!
12:24 am TamelaCoval: RT @AptChat: For the student housing folks, check the stream over at #NAAStudentConf for updates from the conference!
12:25 am mdutech: Wi-Fi is absolutely preferred for convenience, but the stdents are aware of the bandwidth issues. #NAAStudentConf
12:26 am trainingfactor: @danoltersdorf how did your presentation go? #NAAStudentConf
12:31 am mdutech: Place a bigger emphasis on maintenance; have the staff who's willing to put in the effort. #NAAStudentConf
12:43 am AngeloPlaceApts: RT @lisatrosien: 79% of apartment shoppers find video more helpful than photos. #NAAStudentConf http://myloc.me/44OAT
12:43 am AngeloPlaceApts: RT @lisatrosien: Average number of 'friends' college student has on Fbook - over 400.#NAAStudentConf http://myloc.me/44NA0
1:23 am mdutech: Hey #NAAStudentConf, where are you going for dinner tonight?
1:56 am Bran_Hammond: RT @AptChat: For the student housing folks, check the stream over at #NAAStudentConf for updates from the conference!
2:48 am jenken27: @LisaTrosien thanks for sharing all the tweets today from #naastudentconf
7:44 am spychresearch: Santa Fe is killin' it at the Trop tonight! One of the best bands in Vegas. #Vegas #NAAStudentconf http://twitpic.com/14v7om
11:13 am pimlico_flats: RT @rentwiki: Who would'a thunk it?Residents use SM more than their landlords.Renters who like their apts Renew&Tell their friends via SM.#NAAStudentConf
2:19 pm danoltersdorf: Looking forward to some great sessions today at #NAAStudentConf, including the Keynote by @zappos Tony Hseih!
4:25 pm danoltersdorf: Long line @starbucks here in Vegas. You would think people stayed out late last night or something :-) #naastudentconf
5:12 pm Bran_Hammond: Getting ready fir the last day of @NAAStudentConf...REALLY lookinf forward to the keynote by @zappos' CEO today,
6:14 pm TheEllipseCow: someone please remind me next time I come to Vegas I need heelys - sooooo much walking #naastudentconf
6:50 pm danoltersdorf: At "Engaging Media in Times of Crisis" #NAAStudentConf
6:57 pm danoltersdorf: "Warts and All: Don't try to hide imperfections from the media." #NAAStudentConf
6:58 pm trainingfactor: Yah man!! don't forget wrinkles RT @danoltersdorf: "Warts and All: Don't try to hide imperfections from the media." #NAAStudentConf
6:59 pm danoltersdorf: "Those who act as a barrier to the media often become an ugly part if the story." #NAAStudentConf
7:00 pm trainingfactor: Man I wish I was there!RT @danoltersdorf: "Those who act as a barrier to the media often become an ugly part if the story." #NAAStudentConf
7:01 pm danoltersdorf: Journalists need sources. Be one! Response time is critical. Ask about deadlines to help. #NAAStudentConf
7:10 pm mdutech: Service management portals allow property mgrs to send unique online messages to individual residents. #NAAStudentConf
7:10 pm mdutech: The "slow down function" for Internet service is a powerful tool to keep residents current on their rent. #NAAStudentConf
7:16 pm TheEllipseCow: advice from @mdulaw: slow down a resident's Internet & notifying them they're rent is late quick way to get their attention #NAAstudentconf
7:17 pm TheEllipseCow: Netflix now allowing Playstation & Xbox steaming has created 20%+ increase in bandwidth for properties. #naastudentconf
7:17 pm mdutech: Significant increase in bandwidth usage (over 20%) in Dec/Jan when Netflix streaming was enabled on PS & Xbox. #NAAStudentConf
7:21 pm mdutech: Look for opportunities to use social media to promote tech services & learn more about what residents want. #NAAStudentConf
7:22 pm mdutech: Ideal scenario for Internet service: Wired access w/ complementary wireless service. #NAAStudentConf
7:23 pm danoltersdorf: "Proactive media engagement almost always leads to a better outcome when the $%# hits the fan." #NAAStudentConf
7:24 pm danoltersdorf: RT @TheEllipseCow: Netflix now allowing Playstation & Xbox steaming has created 20%+ increase in bandwidth for properties. #naastudentconf
7:25 pm classybrown: RT @danoltersdorf: Journalists need sources. Be one! Response time is critical. Ask about deadlines to help. #NAAStudentConf
7:30 pm mdutech: Consider connectivity requirements throughout the building: media rooms, connected laundry rooms, fitness center, etc. #NAAStudentConf
7:31 pm danoltersdorf: http://twitvid.com/1F878 - @benconrad - you are a rockstar #naastudentconf
7:31 pm mdutech: @danbradford Funny, they actually mentioned that "slow down" is *more* annoying for residents than "turn off." #NAAStudentConf
7:32 pm mdutech: Other technology considerations: in-unit HDTVs, access control, unit/bed electronic locks. #NAAStudentConf
7:35 pm TheEllipseCow: "this also goes back to idea of asking 40-60 year olds what your resident want... dont forget to ask residents" - @mdulaw #naastudentconf
7:41 pm annpadgett: RT @mdutech Students are searching Google & Google Maps to find a property, then asking friends for opinions. #NAAStudentConf
7:42 pm annpadgett: RT @mdutech Most desired features: Proximity to campus & spacious rooms. #NAAStudentConf
7:44 pm annpadgett: RT @LisaTrosien 79% of apartment shoppers find video more helpful than photos. #NAAStudentConf
7:45 pm annpadgett: RT @LisaTrosien Have a branded YTube channel, map your videos thru Google maps. #NAAStudentConf
7:47 pm resiteonline: RT @AptChat For the student housing folks, check the stream over at #NAAStudentConf for updates from the conference!
7:49 pm thepropertydiva: For all MF or just student?RT @mdutech: Ideal scenario for Internet service: Wired access w/ complementary wireless service. #NAAStudentConf
7:50 pm HannahCrosby321: Totally geeked for the Tweet and eat luncheon at #naastudentconf
7:52 pm thepropertydiva: RT @LisaTrosien Have a branded YTube channel, map your videos thru Google maps. #NAAStudentConf /via @annpadgett
7:56 pm elysa: T minus 5 minutes 'til @zappos speaks to NAA Student Housing conference & then right after is our panel- Marketing to Gen Y! #naastudentconf
7:56 pm Bran_Hammond: Last day of @NAAStudentConf, getting ready to hear @zappos' CEO speak...can't get how excited I really am into 140 characters!
7:57 pm SFRJen: So Jealous! RT @elysa T minus 5 minutes 'til @zappos speaks to NAA Student Housing conference! #naastudentconf
8:15 pm nsteinert: RT @elysa T minus 5 mins til @zappos speaks 2 NAA Student Housing conference & right after is our panel- Marketing to Gen Y! #naastudentconf
8:16 pm lisatrosien: RT@elysa T minus 5 mins til @zappos speaks 2 NAA Student Housing conference & right after is our panel- Marketing to Gen Y! #naastudentconf
8:18 pm spychresearch: Lol Tony's a great speaker! RT @HannahCrosby321: Totally geeked for the Tweet and eat luncheon at #naastudentconf
8:20 pm danoltersdorf: Photos with Tony Hseih! #NAAStudentConf
8:22 pm 30lines: Lunch with @zappos! #NAAStudentConf
8:25 pm 30lines: Highly recommend the @zappos tour. Incredible people and environment. #NAAStudentConf
8:28 pm lisatrosien: RT @30lines: Highly recommend the @zappos tour. Incredible people and environment. #NAAStudentConf
8:29 pm danoltersdorf: "We are a service company that happens to sell shoes" @zappos #naastudentconf
8:30 pm 30lines: "We're a customer service company that happens to sell shoes." - @zappos #NAAStudentConf
8:31 pm danoltersdorf: 75% of zappos.com customers are repeat. @zappos #naastudentconf
8:32 pm 30lines: Some in the audience laughing at the notion of "investing in the customer experience." Wonder how their biz is doing... #NAAStudentConf
8:32 pm danoltersdorf: "The telephone is one of the very best branding devices." @zappos #naastudentconf
8:33 pm TheEllipseCow: "as low tech & unsexy as it is telephone is a grt customer service/branding tool" - @zappos. @Lee_Ellipse would def agree! #naastudentconf
8:33 pm barrymoltz: AMEN! RT @30lines: "We're a customer service company that happens to sell shoes." - @zappos #NAAStudentConf
8:34 pm danoltersdorf: We are not trying to maximize every transaction, but rather build a lifetime relationship. @zappos #naastudentconf
8:35 pm danoltersdorf: Zappos.com #1 priority is not customer svc, but rather corporate culture. @zappos #naastudentconf
8:36 pm 30lines: "If you get the company culture right, the rest falls into place. Culture starts with hiring." - @zappos #NAAStudentConf
8:37 pm trainingfactor: RT @danoltersdorf: Zappos.com #1 priority is not customer svc, but rather corporate culture. @zappos #naastudentconf
8:38 pm trainingfactor: RT @30lines: "If you get the company culture right, the rest falls into place. Culture starts with hiring." - @zappos #NAAStudentConf
8:38 pm nsteinert: "Customer service isn't one department. It should be the whole company." @zappos #NAAStudentConf
8:38 pm lisatrosien: RT @30lines: "If you get the company culture right, the rest falls into place. Culture starts with hiring." - @zappos #NAAStudentConf
8:38 pm trainingfactor: @danoltersdorf I wonder what the telephone implies? #naastudentconf
8:39 pm danoltersdorf: Zappos.com will pay a bonus of $2,000 to employees to quit during or after training. Promotes culture, commitment @zappos #naastudentconf
8:40 pm 30lines: About 500 Zappos employees on Twitter, aggregated at http://twitter.zappos.com. Helps to build culture. #NAAStudentConf
8:41 pm HannahCrosby321: This 'Tweet & Eat' with Toni is great! I love the focus on customer service & company culture at #naastudentconf
8:42 pm 30lines: "Customer service isn't one department. It should be the whole company." @zappos #NAAStudentConf /via @nsteinert
8:42 pm mikepeter: Good to Great and Tribal Leadership books rec by Zappos. @zappos #naastudentconf
8:43 pm mikepeter: "Committable Core Values" those you hire and fire by. @zappos #naastudentconf
8:44 pm danoltersdorf: Great companies have great culture, including "commitable core values" @zappos #naastudentconf
8:44 pm trainingfactor: YES!!! RT @30lines: "Customer service isn't one department. It should be the whole company." @zappos #NAAStudentConf /via @nsteinert
8:44 pm spychresearch: "how weird are you?" - Tony Hsieh #NAAStudentConf
8:45 pm amoon66: RT @30lines: "Customer service isn't one department. It should be the whole company." @zappos #NAAStudentConf /via @nsteinert
8:45 pm networklogix_am: RT @30lines: "Customer service isn't one department. It should be the whole company." @zappos #NAAStudentConf /via @nsteinert
8:45 pm 30lines: Check out Tony's presentations at http://www.slideshare.net/zappos. #NAAStudentConf
8:45 pm TheEllipseCow: We are not trying to maximize every transaction, but rather build a lifetime relationship. @zappos #naastudentconf (via @danoltersdorf)
8:46 pm TheEllipseCow: "how weird are you?" - Tony Hsieh #NAAStudentConf (via @SpychResearch) // love that!
8:47 pm danoltersdorf: RT @mikepeter: Good to Great and Tribal Leadership books rec by Zappos. @zappos #naastudentconf
8:48 pm 30lines: Want to learn the Zappos way? Check out http://ZapposInsights.com. #NAAStudentConf
8:49 pm mikepeter: Zapposinsights.com @zappos #naastudentconf
8:50 pm mikepeter: I must take a tour of Zappos while I am here in Las Vegas. @zappos #naastudentconf
8:51 pm lisatrosien: RT @nsteinert: "Customer service isn't one department. It should be the whole company." @zappos #NAAStudentConf
8:51 pm elysa: Tony says checkout zapposinsights.com for closer look to zappos culture. #naastudentconf
8:51 pm webmaster_ref: RT @danoltersdorf Zappos.com #1 priority is not customer service, but rather corporate culture. @zappos #naastudentconf
8:52 pm TheEllipseCow: It doesn't matter what your core values are as long as you commit to them. Alignment. #naastudentconf
8:52 pm Bran_Hammond: "It doesn't matter what your culture IS...most important thing [as a company] is to have values!" - @zappos #NAAStudentConf
8:52 pm lisatrosien: RT @30lines: Want to learn the Zappos way? Check out http://ZapposInsights.com. #NAAStudentConf
8:52 pm mikepeter: "it doesn't matter what your corporate values are as long as you are committed to them." @zappos #naastudentconf
8:52 pm danoltersdorf: Tony Hsieh @zappos #naastudentconf http://tweetphoto.com/12303080
8:52 pm CompanyInc: RT @30lines: "Customer service isn't one department. It should be the whole company." @zappos #NAAStudentConf /via @nsteinert
8:53 pm trainingfactor: RT @danoltersdorf: Great companies have great culture, including "commitable core values" @zappos #naastudentconf
8:53 pm danoltersdorf: RT @mikepeter: "it doesn't matter what your corporate values are as long as you are committed to them." @zappos #naastudentconf
8:53 pm Bran_Hammond: "Whatever your vision is, think bigger!" - @zappos #NAAStudentConf
8:53 pm lisatrosien: RT @TheEllipseCow: It doesn't matter what your core values are as long as you commit to them. Alignment. #naastudentconf
8:54 pm mikepeter: "What would you be passionate about doing for ten years even if you didn't make a dime?" @zappos #naastudentconf
8:54 pm 30lines: "Don't chase the paper. Chase the dream." - @zappos (channeling his inner P. Diddy) #NAAStudentConf
8:54 pm danoltersdorf: Inspire employees... Inspiration goes beyond motivation. @zappos #naastudentconf
8:55 pm Sandra_Barron: Feeling inspired by the keynote speaker, Tony Hsieh, CEO of Zappos.com at the #NAAStudentConf! Great session!
8:55 pm elysa: chase the vision not the $. If you were entreprenuer wht wld u b passionate enough to do for 10 years even w/o making a dime #naastudentconf
8:55 pm mikepeter: Culture and core values is what you must be about as a company. @zappos #naastudentconf
8:57 pm TheEllipseCow: "What would you be passionate about doing for ten years even if you didn't make a dime?" @zappos #naastudentconf (via @mikepeter)
8:57 pm danoltersdorf: Zappos core values empower employees to make their own decisions. @zappos #naastudentconf
9:03 pm trainingfactor: Nice! RT @danoltersdorf: Zappos core values empower employees to make their own decisions. @zappos #naastudentconf
9:04 pm TheEllipseCow: anybody craving pizza now? #naastudentconf
9:06 pm mdutech: @THEpropertyDiva Personal opinion: I'd say both. #NAAStudentConf
9:09 pm mikepeter: Tony Hsieh's secrect to success, read books, make contacts who are passionate about what they day. @zappos #naastudentconf
9:10 pm danoltersdorf: For success, Tony Hsieh @Zappos exposes himself to people who are passionate with different perspectives. #naastudentconf
9:12 pm TheEllipseCow: you basically want the intersection between what your company is passionate about & what you can be the best at. #naastudentconf
9:12 pm danoltersdorf: RT @mikepeter: Tony Hsieh's secret to success, read books, make contacts who are passionate about what they do. @zappos #naastudentconf
9:14 pm elysa: you basically want the intersection between what you are passionate about & what you can be the best at. - @zappos #naastudentconf
9:14 pm danoltersdorf: "We are not trying to make every customer happy. We are trying to make the customers we want happy." @zappos #naastudentconf
9:16 pm mikepeter: Learn about the Science of Happiness - @zappos #naastudentconf
9:17 pm lisatrosien: RT @danoltersdorf:"We are not trying to make every customer happy.We are trying to make the customers we want happy."@zappos #naastudentconf
9:18 pm danoltersdorf: Happiness frameworks: Perceived control, perceived progress, connectedness, Vision/meaning @zappos #naastudentconf
9:20 pm danoltersdorf: Tony says to study the science of happiness. @zappos #naastudentconf http://tweetphoto.com/12305062
9:23 pm danoltersdorf: Tony's Book recs: Happiness Hypothesis, Four Hour Work Week, Tribal Leadership, Peak. @zappos #naastudentconf
9:24 pm trainingfactor: RT @danoltersdorf: Tony says to study the science of happiness. @zappos #naastudentconf http://tweetphoto.com/12305062
9:24 pm danoltersdorf: Preorder "Delivering Happiness", Tony's new book on Amazon. @zappos #naastudentconf
9:39 pm Bran_Hammond: @zappos Thanks for speaking @NAAStudentConf, awesome presentation...looking forward to finding happiness by "delivering" it to others!
9:44 pm Joe_Ellipse: @lee_ellipse you want to include #naastudentconf, also @elysa. twittequiette.
9:51 pm 30lines: Going live from #NAAStudentConf w/ @JasonFalls in 10. What ?s do you have re: social media for your business? http://30lin.es/podcast
9:59 pm Eric_Urbane: RT @30lines: Going live from #NAAStudentConf w/ @JasonFalls in 10. What ?s Do you have Social Media? http://bit.ly/7FTP7
11:27 pm TamelaCoval: ABSOLUTEMENT! It's WonkaWorld of Service //RT @30lines: Highly recommend the @zappos tour. Incredible people & environment. #NAAStudentConf
11:34 pm rentwiki: Deliver Wow, Embrace&Drive Change, Create Fun & a Little Weirdness...Zappos CEO,TonyHsieh http://bit.ly/9qEmb5. #NAAStudentConf. Sign me up!
 
February 24, 2010
12:11 am LisaStarks: RT @30lines: "Customer service isn't one department. It should be the whole company." @zappos #NAAStudentConf /via @nsteinert <= very true
12:41 am 30lines: @Farms It'll be up tomorrow AM. Been tied up at #NAAStudentConf this week!
12:54 am danoltersdorf: Meeting with the #naastudentconf committee. Debriefing a great conference and planning for 2011!
2:04 am PaulAlford: RT @rentwiki: Deliver Wow, Embrace&Drive Change, Create Fun & a Little Weirdness...Zappos CEO,TonyHsieh http://bit.ly/9qEmb5. #NAAStudentConf. Sign me up!
2:04 am PaulAlford: RT @danoltersdorf: Tony says to study the science of happiness. @zappos #naastudentconf http://tweetphoto.com/12305062
2:07 am PlanItPlanners: RT @danoltersdorf: Tony says to study the science of happiness. @zappos #naastudentconf http://tweetphoto.com/12305062
2:07 am PlanItPlanners: RT @danoltersdorf: RT @mikepeter: Tony Hsieh's secret to success, read books, make contacts who are passionate about what they do. @zappos #naastudentconf
3:18 pm Bran_Hammond: Travel day today...really enjoyed my time at #NAAStudentConf...learned a lot! Back to #RaleighNC, then onto Pembroke!
5:43 pm TheEllipseCow: adding ppl we meet or tweeters at #NAAStudentConf to our Student Housing list http://twitter.com/TheEllipseCow/studenthousing - any1 to add?